Portable CQ58, disk recovery "this computer is not supported by the system recovery media.

Hello HP,.

I have a laptop CQ58-bf9WM, which had Windows 8.1.  The 320 GB hard drive died and bought a new SATA 500 GB laptop.  had no CD recovery, went online, enter all the important information, serial No., model #, then purchased through HP recovery disk, received the CD (manufacturer 708896-001, 708895-001 708897-001) and put #1 disc in the CD started and that's what I get: this computer is not supported by the system recovery media.  You will not be able to continue to recover this system with these media.  "Error: 0100-169-1855-188 b" then you have the OK, then when you press OK, the laptop shuts down.  I pressed ESC on POST, then I tested memory and the new hard drive and they both passed.  HELP PLEASE!  Thank you

Should not have anything to do with the new hard-both disk that is at least equal or greater than original ability, they work. It is 'possible' that you have received the wrong set of recovery.

Thing of OE to check. Enter the BIOS by pressing F10 immediately after turning on (have to press ESC, then F10 to the menu). Is the serial number, model number.etc all intact?

Tags: Notebooks

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