Recovery disk - WIN 8 PRO version

Hello everyone

Pls forgive me, but I'm new here. ALSO many FRUSTRATED by this 'State' I'm in.

(1) > = story I bought a HP ENVY laptop (not touch smart) of HP OUTLET store in December 2013. Yes, it was cheaper and come with a 90 DAY warranty. Teh laptop was not delivered until Dec. 24 and not received until December 29, 2013.

(2) > unpacking, we noticed that the laptop = BOOK WITH BATTERY INSTALLED ((généralement les ordinateurs portables sont livrés avec batterie dans le compartiment séparé-c'est quand nous avons remarqué que le LOQUET de la BATTERIE (batterie grosse dans notre cas) was BROKEN and a small part had fallen inside the BOX!))

ALSO NOTE = had Windows PRO version 8.1 (but paperwork simply said Win8)... so we didn't mind the free UPGRADE!

3-> we started the laptop via the POWER CORD (WITHOUT BATTERY) = all is ok so far

(4) > in the new year, we called HP to see if they could have this laptop repaired (fix battery = no small job, I was told by guy order servce!)

"5 > Send phone repair with a note saying" pls also upgrade our PRO Win 8 to 8.1 "if possible"

(6) laptop came back to us after only 4 weeks (2 weeks repairing, 2 weeks of travel) yip it's true!

> then we found, this laptop does not START past the HP LOGO

> called HP Support > they told us

""the 90 day warranty has expired ".

Now, I am in need for the RECOVERY DISC and no way to get it? YES, I can pay for it, but it seems that I did have this laptop to be used during more than 2 or 3 days in total! and now I have to PAY for THE RECOVERY DISC. To make things worse when I do the @HP link, they can give only to WIN 8 (Basic version) and not the PROFESSIONAL VERSION of windows that came with it in the first place

Anyway in HP which is listering can help me?

Hi miked807,

I sent you a private message. If you are unsure how to check your Messages of Forum then this message will guide you in the process.

http://h30434.www3.HP.com/T5/first-time-here-learn-how-to-post-and-more/how-to-check-your-messages/TD-p/3547355

Kind regards
George

Tags: HP Desktops

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