(Redirected) 2710 XPS Dell all-in-one

Two years ago I bought direct Dell Computer XPS two 2710 in a computers within six months of each other.  When I bought the original unit is the upper part of the new line all in one computer and since I bought not less than twelve computers Dell directly from Dell in the past seven years for my business at home and gifts and have always been very satisfied with products I started using the unit of Service tag 8GNLBQ1.  There are about six months or 18 months after the purchase, I started to notice that both sides of the screen were becoming dimmer.   I decided to call a reputable technician who works regularly on my computers.   When he ran a diagnostic on the device, he said the monitor was going on and he also checked some rear lights that have a history of failing.   After looking at the unit, he said that I had to contact Dell and he felt that I don't want to run them on this machine as he is an all-in-one device for monitor and tower are combined into a single device that has a nice design, but can be difficult to work on.  About how to contact Dell and after talking to six people in customer service I was said the machine, which is two years old is obsolete and that they do not stock parts or they will try to obtain parts or service.  So basically I asked my last service rep what I do and he said I could get in touch with Geek Squad, they may be able to get the part.  Maybe, but probably not.  So I asked the Dell could attempt to get the replacement part and service?  No, he said, that the model is at the end of life.  END OF LIFE.  Two years old and I have a weight of three thousand dollars.  Everyone I spoke with, in the premises of Dell Customer Service was in India, everyone I spoke with basically told Dell really do not care a good customer who has more than one of these machines.  The company line is a two year old computer that just introduced one year previously, it was end of LIFE.  Another words computer Dell manufactured these units and they have design flaws that are deadly, and they are not behind their products.  The screen on normal computers can be replaced easily just buy a new, but with these machines, you can not replace the monitor because it is All In One.  Beautiful as it is that it's a pretty expensive paper weight.  Sad, that Dell doesn't care on the client or its reputation in this case just run faster that you can from a faulty design.

Better to post this thread in the Customer Care Forum here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Tags: Dell Products

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