(Redirected) My experience with the Service the customer of Dell and Dell has been and is still awful

The Dell customer service is by far the worst service I've ever had to deal with dissatisfaction. After two weeks of owning my computer desk dell, the hard drive failed, when I talked to technicians from that day, that I wasn't even upset considering I was under warranty and I knew that my computer would be fixed for free. I was told that a tech would quote me the next day to put up once for what it Vienna repair the computer. Surprisingly enough has actually happened, only when he called me he was somewhere in Arizona and I live in New-Mexico. After having missed all my college classes and have to reconsider work waiting for technology to arrive, only to be told that my address has been updated completely wrong. After 4 hours on the phone with the Manager after Manager, I was finally told that I have would be by corporate overnight to express my disapproval of their customer service.  Of course but one of the managers that I had spoken previously tried to contact me when I had specific said that I would be unavailable. But the call, which was supposed to come from the company has never even updated in my case, I discovered later when I called. After an hour on the phone with dell today absolutely nothing had been done to solve any kind of error on their part Ive heard I'm sorry for that, so many times of technicians that it is hard-wired into my brain at this point. But I don't want to hear someone halfway across the world tell me sorry and then take little action to solve the problem. If I could have my way, I would like to receive a full refund and buy a different brand outside of dell. If away from my experience with their products, I am not too impressed (given my hard drive couldn't do more than a month of use). When it comes to their "customer service", I have absolutely no faith that if ever they will do what they should do to not to lose a customer. If you are considering buying one of their products I can't EMPHASIZE enough that you will regret when it malfunctions. All I really wanted them to understand was that they made a mistake with my address, which should have been corrected with a work around my schedule to have my computer fixed. But also the fact that every single representative I talked to just kept sending me in a circle, saying: oh you need to contact someone else, we have to call them you or there is nothing we can do. So, I say with certainty of one hundred percent that dell customer service is the worst I have ever encountered. I'm sure that nine times out of ten these issues won't happen, but he did it for me and none of the programs of care for the customer to dell had nothing to say that it was to the advantage of clients after continuous errors on their part.  A less costumer in the long term of dell.

Better to post this thread in the Customer Care Forum here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Tags: Dell Desktop

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