(Redirected) Painful interaction with Dell technical support

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• INSIDE JOB "DELL TECHNICAL SUPPORT" BASED IN INDIA HAS A SCAM

  Hello

  I am writing because I was the victim of what I believe, it's a "Dell inside job" in this scam of technical support for users of computers Dell off warranty or expired support based in INDIA. I've been a customer of DELL since 2003, was always the best technology support without problem, even when I called once about 7 years ago they cleaned up my computer for $49.00 which was ok with me without any problem. I bought an all in one computer in 2012, with 3 years of support. My problem started when I called DELL April 2016 of course didn't help because my computer was not covered, they wanted me to pay $89.00 a service of time, at this time there what I wanted was to get my computer to windows 8.1, I wasn't happy with 10, my computer was working fine. A week later, I started getting calls from ladies with Hindu accent claiming to be from Dell who want to help me fix my computer. I was always busy, and I told them that I not had time to seat 2 hours to do. They called it forth, until the day exactly a 29/08/16 months ago, I had the time to fix my computer slow and accepted their offer. He gave his guarantee Id # DELL9929 its name: Eric Thomas with a Hindu accent, I asked him: are you really from Dell? He reassured me that it was, they were getting signals from my computer that something was wrong. I thought because my computer after this call in April started to have more and more slow. He wanted to have access to my computer which is the only way they can fix it, I gave him access he installed an internet to analyze and clean security program call them KAPERSKY, he began to clear the files etc. According to him clean my computer. I made it clear I was not buying anything, he said no worries we do it because we have too many alerts to your computer. He told me he was going to monitor my computer for a week that he will call me Monday. I didn't go on my bank account or check e-mails because I felt that they looked at me, but instead of Monday he called me on Friday, so I told her that I don't have confidence in him. As soon as I hung up to 02/09/16 I called said Dell TECH SUPPORT what happened, to my great surprise this Hindu guy named Muthu Chidambaram Service Request: 935549938 has acted as he was aware of the scam, told me he's going to clean my computer for $89.00 service time or $239.00 per year. He also told me that I needed better security that he had one that was best for $249.99. I paid the $89.00 did not buy anything, but when I went to the Dell website to find a security software they had some for as low as $14,99 as it was the labor day weekend. I wonder why he tried to sell me one so expensive? As soon as I suspended with DELL, I went into my email to find that I had been charged by PayPal $450,00 leave DEN SUPPORT, called 801-829-7424 # imposter ask my money back either. PayPal and my Bank got my money, but it does not stop there. Why do I say is an inside job? 5 days after calling DELL TECH taking charge on 02/09/16, once again I received a call to a different number I gave only Muthu to contact me in case we were disconnected my phone Earth when it was fix my computer, the guy also Hindu told me exactly the same thing others had said in so many calls : They received signals. After you fix my computer Muthu asked me to respond to his email if I had more problems with my computer. My computer started acting again when I answered by Muthu email because I need help, he never responded, but when I called the 09/09/16 DELL SUPPORT because my computer was not at beginning, they wanted me to pay again, when I asked to speak to a supervisor, Rajeev (name of Tech) told me I had to pay $39.00 to talk to a supervisor which is something that I have never heard in my life, dealing with many companies. I was upset and told him they were running a scam, an inside job of the technical support because everyone involved was based in India, I told Rajeev history and he said that I was going to go further. 13/09/16, I got a call from DELL, a supervisor called Hindu Dave too, not too sweet. I told him about the scam from inside DELL, suddenly, he said: "I can refund your $89.00, you can call the DELL TECHNICAL SUPPORT so they can fix your computer". I got the $89.00. My computer does not work. I'm afraid to call the DELL TECHNICAL SUPPORT because they do the same thing again, their scam's with Dell Support off users guaranteed because they can make money in this way. I think they get a bonus if they sell us more, so our computer will never work as they should, because they want to keep us reminded. If we fall into their trap, like I did, you call DELL to fix our computer every time. A SCAM. They have our computer tag #, all of our personal information. Scary. I think the enamel of Muthu, I answered, was something that has infected my computer. Long story, but true.

  Read thisand follow the link to report your problem to Dell for investigation.

• False customer Dell technical support call

  I received 3 calls from phishing to an offshore organization claiming to be Dell customer Suppor and tries to scam me for giving them access to my computer.

  Monday, someone called me from the number 499-492-6931 and presented themselves as Sam, a Dell Technical Support, with an Indian accent. They explained on my Dell computer software they noticed that everything in is not infected my computer had received a number of attacks recently and to better protect what they wanted to do some features of Windows 'RUN' that may include typing "eventvwr" in the Run dialog box.

  As she asked me to do this I Googled what she told me that I don't want unsolicited calls and immediately saw the warnings 'SCAM' in descriptions of all URLS that appear in the lists of Google. I told him I knew it was a scam and that I ended the call and hung up.

  Apparently, they think that I'm very stupid, or now identified my number as a user of Dell PC and today I received two calls. Both of 800-254-1254. They have left a voice message that is involuntary where an Indian woman is laughing with his colleague on the first and 2, I replied and told her that I knew she was trying to rip me off and she hung up immediately.

  I don't know if Dell can work with the telephone companies to block these calls, and maybe try to see who owns to chase these people. They are now an embarrassment to me because they have my number and ask me repeatedly.  Unfortunately, there are people for fall, the elderly in particular who could be more confident.

  Good fishing!

  I doubt that Dell can block these scammers, unfortunately. I get phone calls from time to time. They ask usually you can open the event viewer, which shows always insignificant 'mistakes' to demonstrate that you have problems exist. Their goal is to make you turn the remote control of your PC.

  The fact is that neither Dell nor Microsoft can remotely monitor your PC from infections or other problems (except if you permit). All these calls saying cold also are scams.

  Although these callers often have thick foreign accents, I saw recent reports of the appellants with no accent, likely from the North America.

  I'm having fun with these crooks. When I acknowledge number a crook in the calls view, I respond with ' 911 - what is the nature of your emergency? Or I'll play dumb and string them along for wasting their time. Sooner or later they will get the message and leave you alone.

• Trying to contact Dell technical support without a serial number on my monitor

  Hello

  I am trying to log a problem with my Dell ST2320 monitor. This product is still under the 3 year warranty. However, I can't report the problem because on Dell support pages it ask again me a service tag.  The product doesn't have a number of service in this regard.  The only number I can find on it is what appears to be a serial number.  When I enter this in the pages of Dell support saying it's an invalid service tag.

  Can someone please advise me on how can I contact Dell technical support to record the question thank you for any advice.

  See you soon.

  Unfortunately, no Service tag number, the phone is your only option.

  * Back to the top of this Forum Board monitor
  * Look right under wiki - Table of contents, monitors
  * Open, "monitor warranty and replacement (updated 04/02/16) instructions.

  

• (Redirected) Poor Dell technical support

  My modem was replaced in mid-December.  So I had difficulties to connect to my printer wirelessly to my Dell laptop.  I contacted the technical support Dell - main error.  After a price of $199.99 and five hours on the phone with them for two days, it still didn't work.  I not ask for their return.  At the end of the 1st phone call (3-4 hours), they thought they had everything and test printed a Notepad doc.  At one point the tech support rep placed me on video without asking if I was ok with that.  Total invasion of privacy!  Later in the day when I tried to print I got "paper mismatch".  Most of the paper size options were in millimeters.  The next day I called the technical support again.  He wanted to redo everything that had been done the day before.  After about an hour I told him that I have more time to deal with him, I was on a deadline.  I had to drive to my work to print the information that I needed.  Following all the delays caused by Technical Support, I did not finish my work until 02:00 I have not never will contact Tech support again.  I will use a local person.  I expect Dell to have a support department impressive considering the quality of their computer products.  Worst customer service I have ever received.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) The Dell technical support is catastrophic.

  I got an Alienware M14x end may, 2013. A few months, about 3 pixels grilled and a USB port stops working. Instead of just replace parts and sending it to me, they're sending me a 4th gen 14 Alienware, brand new, top-of-the-line. It was but a curse in disguise. 4 months in the use of this 14 Alienware, I noticed that the Ethernet port (which I never use) was not working when the only option to connect to a certain location was Ethernet. So, here I am, 06/17/14, call them, and they say that the computer is out of warranty, which is silly because with a new computer comes a new warranty. I will try to have my money refunded and replace my game machine with another manufacturer. I heard that some MSI computers are very good...

  Argentius

  I got an Alienware M14x end may, 2013. A few months, about 3 pixels grilled and a USB port stops working. Instead of just replace parts and sending it to me, they're sending me a 4th gen 14 Alienware, brand new, top-of-the-line. It was but a curse in disguise. 4 months in the use of this 14 Alienware, I noticed that the Ethernet port (which I never use) was not working when the only option to connect to a certain location was Ethernet. So, here I am, 06/17/14, call them, and they say that the computer is out of warranty, which is stupid because with a new computer comes a new warranty. I will try to have my money refunded and replace my game machine with another manufacturer. I heard that some MSI computers are very good...

  Argentius

  This is false.

  When a Dell computer is replaced with a new one under warranty, it does not come with a new guarantee, he assumes the existing security of the computer being replaced, including the expiry date of the guarantee.

  If you would like more information about this, it is best to make this post in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Received calls from someone claiming my operating system with ITS Technical Support fails if I hit some keys or entry "run" in the context of progragaveoft - Windows

  Received phone calls twice more than one person to Support STI claiming my OS completely in case of failure very soon if I didn't follow their instructions (on behalf of Microsoft) is going to hit some keys (Windows & R simultaneously) or the entry "run" under PROGRAMS & follow instructions - added my computer sent signals for malicious info - calling gave 1-800-601-1921 as their company ph #-called; answering machine - also said their site is www.itsppcsupport.com!

  Is this a scam of support?  Thank you for answer-

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the local police to the FBI, Attorney general, and
  consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Nor would they know if any errors
  It exists on your computer. So those are the frauds or scams to get your money or
  worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• (Redirected) Quite upset with dell customer service

  So I bought a dell inspiron 7720 last February and I must say that I was very happy with the product while he was working. Not 4 months after my purchase, my laptop broke due to a faulty motherboard or something and after nearly 2 weeks on the phone with dell, I finally got one it shipped to get fixed and only he got back and the operating state after a month to a month and a half. I quite understand in the first place, knowing that these things happen. Now about 6 months later I was playing a game, just the laptop, died on me out of nowhere. Now my laptop responds at all, can't activate it. I have no sign of life when I hit the power button. Also when I plug in my power cord light is blue, but as soon as I that plug into my laptop my charger led turns off again and I get nothing from it. After being tossed back around between people at dell, I am still nowhere because I told me that my warranty has expired (do not take into account the month and a half it took to get my laptop working again that would put me in my time of warranty) and I keep getting hung up when trying to contact customer support for people having expired guarantees. So I want to come is that I'm really angry that, in the space of 10 months, my laptop has broken twice (keeping in mind that I treat my laptop like a baby) and I had a horrible time trying to get help fixing it. It makes me feel that dell doesn't bother the many problems to which I have with their products (within a year) after they had my money. So now it seems that I have no other choice than spending more money on what is essentially a laptop pretty new.

  I write this to 1, event on the multitude of issues I had with my product dell and the customer support less useful that I received and 2, I was hopping someone could tell me what could be wrong with my laptop and how can I fix this (because I absolutely need fixed for the April 7).

  Again, here is my problems with the laptop: dell inspiron 7720

  -stop while playing a game (worked very well in advance)

  -l' laptop does not respond when I push the power button

  -the charger seems to be working fine, blue light turns on when I plug it but turns off as soon as I plug it into the laptop

  Thank you for future assistance, and I look forward to your response.

  DOM

  Best of this post in the Customer Care Forum, here:
     
  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
       
  Bev.

• error 0 x 4001100200001005 if the problem persists contact the Dell technical support

  System - Dell inspiron 15 R 5521, windows 8, intel 1.8 GHz i5 cpu 3337U

  My HARD drive crashed 3 weeks ago, so I'm trying to install windows on my new HARD drive 8 my DVD backup created by the recovery and backup dell. I constantly get this error "error 0 x 4001100200001005 if the problem persists contact Dell support.

  In reading several threads on this forum, it seems that I need to windows OEM disks , but I can't find any disk (except suite multimedia cyberlink dvd) in the box of my laptop. Please help me I am stuck with the system of death. I don't want to buy a new license of windows.

  Finally I solved this problem and for anyone with similar problems I share the solution

  The problem in my case is that my DVD backup has been corrupted (I don't know how) and so the error 0 x 4001100200001005 is coming

  Now the problem is How to restore an OEM (preinstalled) windows if you lose the HARD drive and backup

  First of all remember that the Windows preinstalled on your system comes with a key. If you do not have a physical backup of key do not worry your System Bios will be the key embedded in them. So even if you lose your HARD drive, you can still recover your key of any software, as show touches them more.

  Here are the steps to reinstall a windows OEM

  1 get your key to windows by any software (R/W all or show key etc..)

  2. also note the version of your original windows as Home, professional, business, or other unique language. It is essential to know the exact version of your windows or the key will not work.

  3. now download the same version of windows from anywhere (as getintopc.com)

  4. take in any mount external drive the ISO file and run the Setup program

  5. now, here's a Tip - when windows prompts you for a key, do not enter your OEM key not because she will reject everything just saying is not the correct key for this version of windows (I don't know why?)

  Instead of your key Windows keys generic to complete the installation.

  6 now's done it once your windows is installed, you can go to computer > properties and activate windows to connect to an internet connection (easier) and if you have no internet try the phone activation (use your key has been recovered while activating and not the generic key).

  That's all

  Hope It will help someone. :)

• Activation of McAfee said to contact Dell technical support

  I have a new XPS435.  When I try to turn it on, it says that it has already been activated, and if the system is a Dell refurbished that I should call Dell Support.  I can just see how THAT phone call will go.  This system is a Scratch and Dent of the decision-making model.  Do anyone know what is the problem, or if there is a support forum I can post this in?

  Also, how can I get a notified when someone replies to this post?

  Hi Artesian79:

  Under "Groups" at the top of the page select the forum "news for the community. Just wanted to leave a link for you, but this isn't the copy for any reason any. It's sort of a catch-all forum and they should be able to point in the right direction. To be notified if someone replies to your messages light up in the 'Settings' tab at the top right and under 'Options brightness' to make sure that the mailboxes are checked.

• I just had a phone call from 30 minutes with the technical support of Ceylon-tech.

  Ceylon-tech said that they were trying to send windows updates to my computer, but these failed. It's true that an update rpet "impossible to update, insert the disc. So I let them take control of my computer, they showed me a list of the updates failed, they said that my mcafee analyses were not working properly, and that my computer didn't work properly even if it works fine. Finally I hung up on them, nervous, they had control of my computer? Work for microsoft? How do they know that my updates are not working?

  It's a scam!

  Do not let them into your computer, they do not work for Microsoft! Microsoft will never call you unsolicited. Now that you have left in your computer, you have things to fear. You must ensure that your computer is free of any virus or malware and you need to change all of your passwords. If you use your computer for online banking, you need to let them know as well.

  If you search these forums, you'll see a LOT of similar positions.

  I hope this helps.

  Edit - check out this site for good information and instructions.
  http://www.selectrealsecurity.com/malware-removal-Guide/

• Is anyone has problems with Dell support - called using micro

  Hello users of the Forum.

  My 2720 xps is not save anything when I use the microphone jack and little record (low volume) anything when I use the microphone. I also have questions about the use of large screen XPS2720 to extend my laptop screen using HDMI from laptop HDMI in the XPS. It does not either. Here is my support issues:

  1 has reached the customer. The person would put me on hold for each 2 questions simple and "research". His answers were vague, and then he said he would transfer me to Office work support as he has managed "inspiron" only! His transfer has failed and abandoned call.

  2. calls on the customer. Voice was smothered at the other end, when I mentioned, so the call dropped!

  3. calls on the customer. The person could not understand what I was trying to make (connect laptop XPS display and audio not sent / mic jack question), he tried to understand the question but kept in interpreting everything that I said mean that I was trying to extend the XPS specification to a monitor. I asked to speak to someone who knows the best product, he informed that he will put the prime contractor, and the abandoned call. Now I'm wondering if there is another meaning to call down when Dell is unable to answer.

  4 called again, the first person who I arrived before also picked up my call, when she heard what I was looking for the resolution, the call dropped.

  I don't know what is happening with Dell technical support. I would like to know if anyone else had experiences similar to my problems, especially when Dell support is unable to successfully respond to the question.  I really prefer to talk to actual dell support person in the United States (instead of people at offshore call center) to get answers to my questions. I tried to download the XPS manual and the link led me to a PDF doc, which indicates that it is the manual of the user, but everything, it's a manual to pay off the system - open lids, replace chipsets, back cover, display etc.. !! Frustrating :-)

  As Mary said, there are 2 ports HDMI on the XPS 2720. If you try to view the screen of the laptop on the XPS 2720, you must use HDMI-In port on the back of the specification XPS (#14 here).

  There are also press the input source selection button (#9) to select the input source. It may take a couple of presses until she "cycles" through all the choices and sees the laptop. So, wait a few seconds between the push to give him a chance to change the input source.

  And you should probably also go into Windows Display options on your laptop and make sure that it is set to use a second monitor...

  EDIT: Link fixed

• (Redirected) Problems with Dell customer service

  I called Dell support 4 times today and each instance when the person could not answer my question, the appeal suddenly of 'let down '. At first, I thought it was a problem of transfer, but after 4 calls, I wonder what is happening. All the world is facing this problem?

  I used to be user of Dell, passed to another manufacturer because of the inefficiency of the Dell support and I have 5 computers from them, still happy with them. The XPS one appeared attractive and I bought it I was wondering if the Dell technical support improved. Unfortunaly, I receive useless answers, or calls are down :-)

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• PROBLEM WITH DELL DIGITAL DELIVERY

  V.2.5 Dell digital delivery does not work. Computer opened today, tried to use DDD to download software that has been purchased but not installed. Keeps giving error message: -"Dell Digital delivery was able to connect to the internet. Please make sure that you are connected and try again. " -even if I AM connected to the internet.

  Also, don't know if related but am not able to register my new office product 2013 either.  Never had this problem on a computer brand new right out front.

  This is an Inspiron Win 7 Pro 64-bit running.

  Dell technical support could not fix the problem

  Version of DDD provided by Dell Online associated with your laptop service tag was wrong version (2.1).  Searched a later version (2.2 x) with NO filter service tag, just by pulling the top of all available drivers and software for portable model & OS. A later version of DDD using worked.

  Re: Office activation - completely uninstalled, but had to run MS software 'fix it' to clean settings pre-installed or residual or files (not sure he cleaned) and then reinstall Office 2013 once again, then he was able to activate. suspect that since it would not activate after initial installation, that something came pre-installed on HD that prevented activation.

• Power supply problem with Dell Inspiron One 2310

  Hello

  I have a problem with my computer Dell 2310, as far as I can see that the power supply burned out or something similar. Blue bright lighting supply cable indicates that power delivery is correct, but the power light on the power button does not respond.

  I suspect that the power supply is blown and needs to be replaced, I hope that a replacement is available on the list of spare parts and hits on how to properly check if my preliminary diagnosis is correct. I see no reason to suspect problems with the other componentts such as motherboard, memory, disk HARD etc.

  Grateful for advice on how to check my diagnose some material.

  Kind regards

  Axel

  Hi Axel,

  Sorry, no one answered. This is a user forum. We organise warranty service. You should contact Dell technical support in your country.