(Redirected) The Dell technical support is catastrophic.

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• (Redirected) Poor Dell technical support

  My modem was replaced in mid-December.  So I had difficulties to connect to my printer wirelessly to my Dell laptop.  I contacted the technical support Dell - main error.  After a price of $199.99 and five hours on the phone with them for two days, it still didn't work.  I not ask for their return.  At the end of the 1st phone call (3-4 hours), they thought they had everything and test printed a Notepad doc.  At one point the tech support rep placed me on video without asking if I was ok with that.  Total invasion of privacy!  Later in the day when I tried to print I got "paper mismatch".  Most of the paper size options were in millimeters.  The next day I called the technical support again.  He wanted to redo everything that had been done the day before.  After about an hour I told him that I have more time to deal with him, I was on a deadline.  I had to drive to my work to print the information that I needed.  Following all the delays caused by Technical Support, I did not finish my work until 02:00 I have not never will contact Tech support again.  I will use a local person.  I expect Dell to have a support department impressive considering the quality of their computer products.  Worst customer service I have ever received.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• error 0 x 4001100200001005 if the problem persists contact the Dell technical support

  System - Dell inspiron 15 R 5521, windows 8, intel 1.8 GHz i5 cpu 3337U

  My HARD drive crashed 3 weeks ago, so I'm trying to install windows on my new HARD drive 8 my DVD backup created by the recovery and backup dell. I constantly get this error "error 0 x 4001100200001005 if the problem persists contact Dell support.

  In reading several threads on this forum, it seems that I need to windows OEM disks , but I can't find any disk (except suite multimedia cyberlink dvd) in the box of my laptop. Please help me I am stuck with the system of death. I don't want to buy a new license of windows.

  Finally I solved this problem and for anyone with similar problems I share the solution

  The problem in my case is that my DVD backup has been corrupted (I don't know how) and so the error 0 x 4001100200001005 is coming

  Now the problem is How to restore an OEM (preinstalled) windows if you lose the HARD drive and backup

  First of all remember that the Windows preinstalled on your system comes with a key. If you do not have a physical backup of key do not worry your System Bios will be the key embedded in them. So even if you lose your HARD drive, you can still recover your key of any software, as show touches them more.

  Here are the steps to reinstall a windows OEM

  1 get your key to windows by any software (R/W all or show key etc..)

  2. also note the version of your original windows as Home, professional, business, or other unique language. It is essential to know the exact version of your windows or the key will not work.

  3. now download the same version of windows from anywhere (as getintopc.com)

  4. take in any mount external drive the ISO file and run the Setup program

  5. now, here's a Tip - when windows prompts you for a key, do not enter your OEM key not because she will reject everything just saying is not the correct key for this version of windows (I don't know why?)

  Instead of your key Windows keys generic to complete the installation.

  6 now's done it once your windows is installed, you can go to computer > properties and activate windows to connect to an internet connection (easier) and if you have no internet try the phone activation (use your key has been recovered while activating and not the generic key).

  That's all

  Hope It will help someone. :)

• INSIDE JOB "DELL TECHNICAL SUPPORT" BASED IN INDIA HAS A SCAM

  Hello

  I am writing because I was the victim of what I believe, it's a "Dell inside job" in this scam of technical support for users of computers Dell off warranty or expired support based in INDIA. I've been a customer of DELL since 2003, was always the best technology support without problem, even when I called once about 7 years ago they cleaned up my computer for $49.00 which was ok with me without any problem. I bought an all in one computer in 2012, with 3 years of support. My problem started when I called DELL April 2016 of course didn't help because my computer was not covered, they wanted me to pay $89.00 a service of time, at this time there what I wanted was to get my computer to windows 8.1, I wasn't happy with 10, my computer was working fine. A week later, I started getting calls from ladies with Hindu accent claiming to be from Dell who want to help me fix my computer. I was always busy, and I told them that I not had time to seat 2 hours to do. They called it forth, until the day exactly a 29/08/16 months ago, I had the time to fix my computer slow and accepted their offer. He gave his guarantee Id # DELL9929 its name: Eric Thomas with a Hindu accent, I asked him: are you really from Dell? He reassured me that it was, they were getting signals from my computer that something was wrong. I thought because my computer after this call in April started to have more and more slow. He wanted to have access to my computer which is the only way they can fix it, I gave him access he installed an internet to analyze and clean security program call them KAPERSKY, he began to clear the files etc. According to him clean my computer. I made it clear I was not buying anything, he said no worries we do it because we have too many alerts to your computer. He told me he was going to monitor my computer for a week that he will call me Monday. I didn't go on my bank account or check e-mails because I felt that they looked at me, but instead of Monday he called me on Friday, so I told her that I don't have confidence in him. As soon as I hung up to 02/09/16 I called said Dell TECH SUPPORT what happened, to my great surprise this Hindu guy named Muthu Chidambaram Service Request: 935549938 has acted as he was aware of the scam, told me he's going to clean my computer for $89.00 service time or $239.00 per year. He also told me that I needed better security that he had one that was best for $249.99. I paid the $89.00 did not buy anything, but when I went to the Dell website to find a security software they had some for as low as $14,99 as it was the labor day weekend. I wonder why he tried to sell me one so expensive? As soon as I suspended with DELL, I went into my email to find that I had been charged by PayPal $450,00 leave DEN SUPPORT, called 801-829-7424 # imposter ask my money back either. PayPal and my Bank got my money, but it does not stop there. Why do I say is an inside job? 5 days after calling DELL TECH taking charge on 02/09/16, once again I received a call to a different number I gave only Muthu to contact me in case we were disconnected my phone Earth when it was fix my computer, the guy also Hindu told me exactly the same thing others had said in so many calls : They received signals. After you fix my computer Muthu asked me to respond to his email if I had more problems with my computer. My computer started acting again when I answered by Muthu email because I need help, he never responded, but when I called the 09/09/16 DELL SUPPORT because my computer was not at beginning, they wanted me to pay again, when I asked to speak to a supervisor, Rajeev (name of Tech) told me I had to pay $39.00 to talk to a supervisor which is something that I have never heard in my life, dealing with many companies. I was upset and told him they were running a scam, an inside job of the technical support because everyone involved was based in India, I told Rajeev history and he said that I was going to go further. 13/09/16, I got a call from DELL, a supervisor called Hindu Dave too, not too sweet. I told him about the scam from inside DELL, suddenly, he said: "I can refund your $89.00, you can call the DELL TECHNICAL SUPPORT so they can fix your computer". I got the $89.00. My computer does not work. I'm afraid to call the DELL TECHNICAL SUPPORT because they do the same thing again, their scam's with Dell Support off users guaranteed because they can make money in this way. I think they get a bonus if they sell us more, so our computer will never work as they should, because they want to keep us reminded. If we fall into their trap, like I did, you call DELL to fix our computer every time. A SCAM. They have our computer tag #, all of our personal information. Scary. I think the enamel of Muthu, I answered, was something that has infected my computer. Long story, but true.

  Read thisand follow the link to report your problem to Dell for investigation.

• False customer Dell technical support call

  I received 3 calls from phishing to an offshore organization claiming to be Dell customer Suppor and tries to scam me for giving them access to my computer.

  Monday, someone called me from the number 499-492-6931 and presented themselves as Sam, a Dell Technical Support, with an Indian accent. They explained on my Dell computer software they noticed that everything in is not infected my computer had received a number of attacks recently and to better protect what they wanted to do some features of Windows 'RUN' that may include typing "eventvwr" in the Run dialog box.

  As she asked me to do this I Googled what she told me that I don't want unsolicited calls and immediately saw the warnings 'SCAM' in descriptions of all URLS that appear in the lists of Google. I told him I knew it was a scam and that I ended the call and hung up.

  Apparently, they think that I'm very stupid, or now identified my number as a user of Dell PC and today I received two calls. Both of 800-254-1254. They have left a voice message that is involuntary where an Indian woman is laughing with his colleague on the first and 2, I replied and told her that I knew she was trying to rip me off and she hung up immediately.

  I don't know if Dell can work with the telephone companies to block these calls, and maybe try to see who owns to chase these people. They are now an embarrassment to me because they have my number and ask me repeatedly.  Unfortunately, there are people for fall, the elderly in particular who could be more confident.

  Good fishing!

  I doubt that Dell can block these scammers, unfortunately. I get phone calls from time to time. They ask usually you can open the event viewer, which shows always insignificant 'mistakes' to demonstrate that you have problems exist. Their goal is to make you turn the remote control of your PC.

  The fact is that neither Dell nor Microsoft can remotely monitor your PC from infections or other problems (except if you permit). All these calls saying cold also are scams.

  Although these callers often have thick foreign accents, I saw recent reports of the appellants with no accent, likely from the North America.

  I'm having fun with these crooks. When I acknowledge number a crook in the calls view, I respond with ' 911 - what is the nature of your emergency? Or I'll play dumb and string them along for wasting their time. Sooner or later they will get the message and leave you alone.

• Trying to contact Dell technical support without a serial number on my monitor

  Hello

  I am trying to log a problem with my Dell ST2320 monitor. This product is still under the 3 year warranty. However, I can't report the problem because on Dell support pages it ask again me a service tag.  The product doesn't have a number of service in this regard.  The only number I can find on it is what appears to be a serial number.  When I enter this in the pages of Dell support saying it's an invalid service tag.

  Can someone please advise me on how can I contact Dell technical support to record the question thank you for any advice.

  See you soon.

  Unfortunately, no Service tag number, the phone is your only option.

  * Back to the top of this Forum Board monitor
  * Look right under wiki - Table of contents, monitors
  * Open, "monitor warranty and replacement (updated 04/02/16) instructions.

  

• (Redirected) Painful interaction with Dell technical support

  Before Thanksgiving 2015 my computer started having problems.  I contacted support and they decided to send a technician home for repair.  Literally, the repair worked for less than an hour.  I've contacted support and said that he should be delivered to repair Dell.  After some time, I received an email indicating that the computer could not be repaired, so he would be replaced.  I received emails stating "we must get approval" then received additional emails indicating that permissions have been obtained.  More email telling you will receive shipping information "soon."  I contacted them again this morning and they told me "we expect you for a serial number to generate" really!  How long does one of the world's most technologically advanced companies to generate an order number?  I have a friend who owns a small company and can generate an order number more quickly, he wrote down and the process continues.  Here we are more a month later and still no computer!  This is ridiculous and I think other Dell consumers must know in what ways this process is and consider staying anywhere else.  If I had money from Dell for something, there will be a different level of motivation to collect.  Why can't this same level of motivation on getting my replacement computer.  I will participate in other public sites to warn of this poor service and the total absence just consideration for the consumer.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• I received a phone call from someone who said they were the Windows technical support. I did not understand the person that he was a stranger

  The person calling said he could give me a technical support for problems that they had detected with my computer, but he seemed surprised when I said that I had problems with my computer.  I did not understand a lot of what he was saying because of his foreign accent.  Can someone tell me what it is?  I don't think that I may have a virus, but Windows actually call for help?

  You were lucky that you could not understand him and so do not buy what he was selling.  It was a scam.  Microsoft does not make unsolicited phone calls.

  Insofar as thought, you could have a virus...

  • What version of Windows (XP Home, XP Pro, Vista, etc) and Service Pack (none, 1, 2, 3) is installed? If you are unsure, do a click right my computer and select properties for information.
  • What is the name and version of your anti-virus program?  Is his current subscription and has it always been updated?
  • What other security software is installed (names and versions)?
  • What are the symptoms?  That's what are you see you do not, you should see or what is you don't see don't you think you should?  Please report the full text of the error message without paraphrase.
  • What happened to your computer shortly before the symptoms started?  Power outage (including pulling them out the plug or by pressing the off button); use of a registry cleaner, optimizer, tuner, etc. ; installation of an update (only one?). Another thing that you can identify.

• Had three calls to the Indian technical support in a week want to analyze errors

  Hello

  last week I had THREE Indians ring (very thick accents) my home people, informing me that I need to turn my computer on while they can "analyze" mistakes supposedly my computer was sent to Windows.  When asked WHO they are, where they come from, I want a RETURN, BUSINESS phone number. The phone is dead.  Anyone having this problem?
  In addition, Windows would be really would sound to me?
  Thank you
    

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• (Redirected) The Dell's Active pen is compatible with the Inspiron 7352?

  Is the active pen Dell Dell manufacturer: 750-compatible with the Inspiron 7352 AAMI?

  The description States it is compatible with "select" portable 2 L1, but does not bother to list books. How hard is it to compatible hardware list? You have to jump through hoops to find out what works and what does not. This is ridiculous from a customer service perspective.

  I took a * and ordered the feather, the buttons work to make appear the Onenote application, but I cannot write on my screen with it. I don't know if there is something I am doing wrong or if it's just is not compatible. There is no decent online manual.

  Mixed with all wireless issues I've had with my Inspiron 7352 makes me regret try Dell. I wish I would have never ordered or sent during the return period. At this point, I'm willing to sell this computer for all that I get for it, count the money I lost as a lesson learned and never again buy another Dell.

  Hi Randi2002,

  Please repost this in the laptop computer forum help.

  http://en.community.Dell.com/support-forums/laptop/

• (Redirected) The DELL INSPIRON N5110 processor fan does not work

  Hello

  I encountered a real problem with the fan to the processor in my laptop, it does not work, and when I run the diagnostic tests, I get this:

  error code: 2000-0511

  MSG: the preocessorfan did not properly.

  have you encountered the same problem?

  What can I do in this case?

  Thanks in advance

  Best regards

  As you have a laptop, better make this laptop in the computer Forum post here:

  http://en.community.Dell.com/support-forums/laptop/default.aspx

  Bev.

• (Redirected) The Dell Vostro 200 upgrade

  Hello, I'm tough in the hardware and software but also to this news.

  I recently bought a Dell Vostro 200 mini tower of Craigslist. Its running Windows 7 Ultimate edition. Here are its specs:

  Intel (r) Pentium (r) Dual CPU e2140 1.60 GHz

  2.00 GB of ram

  64-bit operating system

  the memory of disk hard 80gig and I installed a 250gig memory him

  has a graphics card Intel (r) G33/G31 Express chip on the family set

  I need advice, recently couple of my friends and I have decided to do some projects of video for you tube. I tried to download some apps, but they would not work... I want to use this desktop computer for video editing and games of causality as emulators!

  Need me a new graphics card and what is good? What kind of Ram do need me?

  looking for good performance with an economic budget

  Thank you very much for taking the time to read this and a helping hand!

  Hi AstrellaEspada,

  Please repost this in the laptop computer forum for assistance.

  http://en.community.Dell.com/support-forums/desktop/

• Activation of McAfee said to contact Dell technical support

  I have a new XPS435.  When I try to turn it on, it says that it has already been activated, and if the system is a Dell refurbished that I should call Dell Support.  I can just see how THAT phone call will go.  This system is a Scratch and Dent of the decision-making model.  Do anyone know what is the problem, or if there is a support forum I can post this in?

  Also, how can I get a notified when someone replies to this post?

  Hi Artesian79:

  Under "Groups" at the top of the page select the forum "news for the community. Just wanted to leave a link for you, but this isn't the copy for any reason any. It's sort of a catch-all forum and they should be able to point in the right direction. To be notified if someone replies to your messages light up in the 'Settings' tab at the top right and under 'Options brightness' to make sure that the mailboxes are checked.

• Where to contact the free technical support for improvements in Windows XP SP2

  I needed to re - install XP Home Edition SP2 and now I can not even Windows updates. I get the message: the site has encountered a problem and cannot display the page you are trying to view. I want a help please!

  You run this mode without failure? A large number of malware can hide if you do not have.

• My laptop cannot detect wireless networks after using the Windows Update service. Technical support, very desperate need.

  I tried the direct technical support, but it seemed to have cut. Given that I can no longer connect to the internet on my laptop, I'm with my playstation browser and painfully by typing with the controller.

  My probllem.
  I have an ASUS Intel Core i3 - 2350M CPU @ 2.30 GHZ running Windows 7 home premium. I've selected "Windows Update" in the start menu and proceeded to download and install all updates. Once the updates have been installed, my laptop couldn't detect wireless networks which means that I can't connect to my router and have lost the internet.
  Device Manager indicates 802.11n Wireless LAN Card is working properly.
  Windows did create a restore point before installing the updates, but everytime I try a restore I get the following message
  "System Restore has failed. Your computer's system files and settings were not changed
  Details
  System Restore could not access a file. This is probably because an antivirus program is running on the computer. Temporarily disable your antivirus program and restart System Restore.
  An unspecified error occurred during the restoration of the system (0x80070005)"
  "I disabled anti Virus AVG and COMODO firewall only to receive the same message, and it now appears that the restore point disappeared as if by magic, saying system restore ' no. restore points were created.
  Updating installed Windows the following
  Microsoft .NET Framework 4.5 1 4.5.50938
  Microsoft Office Home and Business 2010...
  Service Pack 2 for Microsoft Office 2010...
  Microsoft driver (keyboard) 21/04/2009
  Microsoft driver (mouse) 21/04/2009
  Driver Microsoft (System) of 21/06/2009...
  Microsoft driver (System) 21/06/2006
  Driver Microsoft (System) of 21/06/2006...
  RALink Technology, Corp. (Net) 02/04/2013 pilot
  Update for Microsoft Windows
  Update for
  Update for
  Well when the restore point was present he says that these things will be deleted that's where I got the list, but as I said the restoration failed and disappeared.
  I have reset my router but my laptop doesn't detect a network and there are usually 10 in the region and it shows nothing. My router is fine, as I use it now with my playstation.
  Please I really need help, how do I get my laptop to detect the wireless network. If someone could give me a few steps to do, please.

  Most laptops have a switch that turns the wifi radio on or off.  Often, it is a combination of the Fn key and one of the F keys.  It may be a physical switch somewhere on the laptop.  See your manual for details.

  If this isn't the problem...

  What is the brand and model of your router?  Almost all wifi routers also have at least one Ethernet port, you can connect your computer to the router with an Ethernet cable and download the right driver for your http://www.asus.com/support wireless card
  Have you tried to "Roll back driver" in the "Driver" tab of your adapter wifi 'properties' in Device Manager?  At the very least, determine which version of the driver is installed, and compare that to the current version on the asus support site.