(Redirected) Stopped stopped without client to let know - hung up by the support despite a polite tone service to solve

Can someone help me reach a representative to support who speaks good English and don't hang up on me when I try to patiently explain my problem. There were two problems and I couldn't talk to someone whose English is quite good, and then they cling.  I "ve been hung up twice - when I was talking in a nice tone.

Problem 1: Before Christmas, I ordered a Dell computer for my friend.  The computer has been ordered by the Department of business, which was probably a mistake, but he has a business and desperately need a new computer.  I was paying for this high-end computer, but because I live in an apartment building I put the address of 'send' to my friend.  To my horror, the Bill was sent to him but I saw first on his computer and deleted so that he did not know how much I paid.  The computer was supposed to be a surprise.

Problem 2: I ordered the computer a few days after the scandal of target credit card, so my MasterCard was not approve large loads without the customer calling.  If Dell sent an announcement that my credit card has not been approved.  MasterCard, I called and they said they have Dell recall and they would approve.

I immediately got on the phone with Dell support person who seemed unable to understand and hung up on me unawares.  So I called back and had someone else which was nice but which clearly also had difficulty in understanding the situation. However, later, he assured me that everything was fine and my friend would get the computer.

Computer my door friend quickly and so I checked online for the status of my order, but the site said that there can be no order. So I called again. Finally, the service rep said that I had called bad service - that instead of 'home', I was "miscellaneous", so he could not help me but me would transfer.  Twenty minutes later, the businessman picked up the line, but was clearly struggling to understand the situation. Once again, my tone was very nice.  He said he was going to investigate on and waited for about 15 minutes when once more I'm hung up.

Can someone help me? I'm afraid to order it again, in case where I have to pay or happens even the mixup on the addresses.  "Charged to the ' is different from 'sent' and when my data has been entered, the person did not have this distinction.

Help, please.

Best of this post in the Customer Care Forum, here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
  
Bev.

Tags: Dell Products

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