Reduction of display port XPS 13 no sound on mini

I have Dell XPS 13 9333, the problem is when I plug the HDMI minidisplay port reduction I see only the video without the sound "I m that the problem is not in reduction I had 5 type and work on any other device" I trying to solve my issue of the Intell website upgrede drivers, but the problem was not resolved as I try to call on the Czech / Slovak DELL support , but they can't help me.

young_matusalen
I have exactly the same problem

"... the problem is when I plug the HDMI minidisplay port reduction I see only video without sound?

"Reduction" means in this context - is this an adapter? FAQ Audio HDMI has a few references to the models XPS 12 and 13 with the help of an adapter cable.

Tags: Dell Laptop

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    ------------------
System Information
------------------
Time of this report: 4/12/2016, 13:44:47
       Machine name: HOME-PC
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: OptiPlex 980
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
          Processor: Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz (8 CPUs), ~2.9GHz
             Memory: 8192MB RAM
Available OS Memory: 8118MB RAM
          Page File: 1365MB used, 14870MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 144 DPI (150 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Enabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon HD 3400 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x95C5)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_95C5&SUBSYS_03421028&REV_00
     Display Memory: 3059 MB
   Dedicated Memory: 248 MB
      Shared Memory: 2811 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: LCD MONITOR
         Monitor Id: MTC03D7
        Native Mode: 1440 x 900(p) (59.887Hz)
        Output Type: HD15
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
     Driver Version: 8.970.100.1100
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/30/2013 14:19:54, 1094024 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-D685-11CF-F177-4823BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x95C5
          SubSys ID: 0x03421028
        Revision ID: 0x0000
 Driver Strong Name: oem9.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV610:8.970.100.1100:pci\ven_1002&dev_95c5
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
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 Default Sound Playback: Yes
 Default Voice Playback: Yes
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        Manufacturer ID: 1
             Product ID: 100
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         Driver Version: 6.00.0001.7724 (English)
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            WHQL Logo'd: Yes
          Date and Size: 1/22/2016 23:11:38, 4769536 bytes
            Other Files:
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         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: 2.4G RX
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x00A7
        FF Driver: n/a

      Device Name: 2.4G RX
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x00A7
        FF Driver: n/a

      Device Name: 2.4G RX
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x00A7
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B3C
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0E8F, 0x00A7
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x0E8F, 0x00A7
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0E8F, 0x00A7
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 432.5 GB
Total Space: 476.6 GB
File System: NTFS
      Model: WDC WD5000AAKX-75U6A SCSI Disk Device

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      Model: TSSTcorp DVD+-RW TS-H653G SCSI CdRom Device
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--------------
System Devices
--------------
     Name: Intel(R) processor System Control and Status Registers - D157
Device ID: PCI\VEN_8086&DEV_D157&SUBSYS_00DA0028&REV_11\3&172E68DD&0&42
   Driver: n/a

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Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_02DA1028&REV_06\3&172E68DD&0&B0
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   Driver: n/a

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Device ID: PCI\VEN_8086&DEV_D151&SUBSYS_00DA0028&REV_11\3&172E68DD&0&81
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_02DA1028&REV_05\3&172E68DD&0&E4
   Driver: n/a

     Name: Intel(R) 82578DM Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10EF&SUBSYS_02DA1028&REV_05\3&172E68DD&0&C8
   Driver: n/a

     Name: Intel(R) QuickPath Interconnect - D150
Device ID: PCI\VEN_8086&DEV_D150&SUBSYS_00DA0028&REV_11\3&172E68DD&0&80
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_02DA1028&REV_05\3&172E68DD&0&E0
   Driver: n/a

     Name: ATI Radeon HD 3400 Series
Device ID: PCI\VEN_1002&DEV_95C5&SUBSYS_03421028&REV_00\4&376AF7CF&0&0018
   Driver: n/a

     Name: Intel(R) processor PCI Express Root Port 1 - D138
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   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
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     Name: Intel(R) processor DMI - D131
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  Balanced Flags: 1424
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    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
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    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

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