Register my fingerprint

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• 4540 proBook s: I can not re register my fingerprints on hp probook 4540 s

  My HP probook 4540 s was a problem and Windows (Windows 8 Pro) had to be re installed. I put all my fingerprints in HP Client Security prior to the relocation of the said. The problem now is that I can register my fingerprints again. If I try to register it says "this footprint is already registered" if I try to connect with the same finger, he says: "this mark is not verified. What can I do?

  Please help me

  Hello @ohotuani

  Thanks for posting on the HP Forums.

  To get your question more exposure I suggest you post in the trade forums since the ProBook s 4540 is a commercial product. You can do so here: laptop - HP ProBook, EliteBook, Compaq, slate/Tablet PC, Armada, LTE

  Support of your product page can be useful in the meantime: laptop HP ProBook 4540 s

  I hope this helps!

• Fingerprint reader to register

  HP ProBook 6550 b under Win7 Pro 64 bit.  HP ProtectTools don't give me the possibility to register a fingerprint.  The fingerprint reader is running OK, because on the pre-launch connection, if I choose to fingerprints, so I can scan my finger OK.  Since the system does not have me on record, then I get no further unless I log in with my password.  Any ideas anyone?

  OK, I had to use the ease of Online Chat company support to solve my problem.  Interestingly, the solution seems to have been the use of drivers here, since "sp" numbers do not appear on the media ProBook sites anywhere.  I now have the problem to find updated drivers ProtectTools plugin updated to meet!

  Well, nothing is perfect.

  Thanks for your help guys.

• HP Protecttools cannot register fingerprints

  I'm working on an HP EliteBook 8470p using Windows 7 pro and HE had to do something to my computer after it bluescreened. I went to sign in using my fingerprint, but told me that it has not been verified. When I went to register my fingerprints, he said that print was already enorlled. I deleted all of them illustrated by right-clicking on the highlighted green fingers, but I still get the same error when I tried to enter in the fingers. Not really what to do.

  I've solved it in fact the problem myself. I went through the console of administration for HP Protecttools and erased all data stored for scan fingerprint profiles. Could be implemented very well after that.

• Question of TrueSuite of fingerprint - error: could not open impression fingerprint sensor

  Hello

  A few days ago my TrueSuite reinstalled himself and then asked to restart the computer, which I did. But things, when I turned on the computer laptop back to reboot, TrueSuite will have to reboot again. This happened a few times, so I reset the laptop to a system restore point, I had created a few days ago.

  This deleted all my fingerprints, which I don't mind, but when I go to re-register my fingerprints, it says: "error: could not open impression fingerprint sensor.»

  PLEASE HELP ME WITH THIS!

  Thank you.

  See European driver of Toshiba for the most recent software TrueSuite to fingerprints.
  Remove your old software of fingerprint of the computer and reinstall the new software downloaded from the site driver of Toshiba.

  Then set it up again, create fingerprints and take advantage of the laptop.

• EliteBook 8440p Fingerprint Reader

  I don't see a Discussion forum for top of Tower, so if I need to post elsewhere, please tell me where to find the good advice.

  I recently installed a new hard drive and reinstalled Win7 Professional. I can't understand how to turn on and reprogram my fingerprint reader. I am sure that the driver is installed. Can someone, please? Thank you

  P.S. This thread was moved from the company - Compaq, Elite, Pro for laptop - PC HP ProBook, EliteBook, Compaq, slate/Tablet PC, Armada, LTE - HP Forums Moderator

  Hello:

  You can find the computer forum laptop elitebook the link below.  It is located under the heading Moblie.

  /T5/notebook-HP-ProBook-EliteBook/BD-p/BSC-274

  Now to your question... in addition to install the fingerprint reader driver, you must also install the Manager software security tools to protect in order to register your fingerprint.

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en & cc = us & prodTypeId = 321957 & prodSeriesId = 4095872 & prodNameId = 4095873 & swEnvOID = 4059 & swLang = 13 & mode = 2 & taskId = 135 & swItem = ob-115026-1

• Qosmio G50 - Fingerprint log - it does not work

  I had to reinstall the software (like new) on my Qosmio G50 due to problems. (vista 32) Reinstall the fingerprint logo does not work and he keeps asking mr to register my fingerprints, when I try to do, he says can't open database specified. No idea how to get back on that.

  I tried to remove and don't reinstall, no luck
  I tried the fingerprints of delete on the settings in the event of corruption, it will not.
  Any help would be greatly appreciated.

  See you soon

  Here's a very interesting FAQ from Toshiba on how can you remove the fingerprints fingerprint reader?

  http://www.MyToshiba.com.au/support/items/FAQ/386

  Please post comments if you can remove fingerprints already recorded using this documentation

• Fingerprint reader has stopped working after update vV1.0.3.49

  I recently downloaded from Toshiba and installed Fingerprint Utility V1.0.3.49 (tc00407400c.exe) and since my fingerprint reader has stopped working.
  The software opens but usually recognizes my fingerprints and can not connect any other way.

  Have uninstalled and reinstalled several times and same result.

  Device Manager says device works ok.

  May I ask what model phone you have and what system do you use?

  Probably, you need to delete stored fingerprints and after restarting again, you should try to register new fingerprints using the software update of fingerprints.

  Have you tried that?

• Portege R500: Fingerprint Software and VIsta SP1 problems

  I encounter another problem which seems to be related to the fingerprint software. If I install the software, no issue arises. Once I register the fingerprints, the system slows down. Same clang of the other computers in the domain, in that I am, the response slows down gradually and then fails several times, before becoming inaccessible.

  Then as Exlopre crashes after a while. If I can stop the command, it hangs at the screen bright blue vista saying "logout". Then, the only way to turn off the computer is by holding down the power button.

  I log back in again once, unregister the fingerprint and all works well.
  Any idea? Thank you

  P.S. The software and drivers Vista SP1 and Toshiba are fully patched/updated

  Hello

  I am interested in your question, you are connected to a domain and use the fingerprint software in the network?

  Well, how it works in the Working Group?
  Have you noticed the same slowdowns system using laptop computer not connected to the network?

  Please check this because I guess that there is local connection between domain parameters (server) and your stored settings on the R500.

• Satellite U405 - S2833 Fingerprint error: could not open the sensor

  Hello, I am very new to the forums so I apologize in advance if I don't give all the necessary accurate information in this thread.

  I have a Toshiba U405-S2833 and it came with the TrueSuite Access Fingerprint Software.

  I downloaded an update a few days ago, but I don't remember if it's for Vista or Toshiba. Since then, my fingerprints were all removed from the system, and when I try re - save, I get this error message "error: could not open the sensor" I can't find the material to fix the sensor manually without going through the TrueSuite software.

  Any help would be greatly appreciated.
  Thanks in advance

  I am also having the same problem.

  My boss uses a Satellite U405-2628 fingerprinting and with the sensor TrueSuite Access Manager. It worked fine, then I updated windows and it has stopped working. I was on the updates and noticed an update of TrueSuite and thought that maybe that was messed up things.

  Then there were other issues that went past me locked out of the machine (anti-virus and loss of relationship with the field... also my fault). So I decided to wipe the machine and install fresh Vista.

  I installed everything but the TrueSuite software still not able to open the sensor. After hitting my head on it, I decided enough was enough and I restored it using Toshiba recovery disks.

  It took a few hours and here I am logged in as administrator and the TrueSuite software still cannot open the sensor. I don't know what I can do, since it is to return to the factory settings.

  As the above poster said, HELP!

  Thank you.

  ... a little later...

  Well, I managed to do work, and this can be useful for some people out there since I found no easy answers. I can't guarantee anything, and it's really complicated... so here go us.

  First, I downloaded the latest update from Toshiba (util_fingerprint_27460A.exe) and nothing has worked.
  Then I uninstalled the sensor since (click right, uninstalled) Device Manager to uninstall the driver as well (it should invite you to do so)
  Then, still in the Device Manager, I scanned for new hardware and it came with my sensor. I said to look for drivers and when he could not find, I think it gave me an option for windows search for an answer... or something like that. He came back with a link to Authentec (www.authentec.com/win7update/w7wbf32.exe, I think). So I downloaded that and installed. He rose through the device under "Biometric devices" then before... I think it's under the "Personall security device" or something like that. But alas, still no luck. So I uninstalled all the device from the Device Manager (taking care of uninstalling the driver as well) and of the TrueSuite software. Then came the break I was looking for.

  Online research I came across this page... http://members.driverguide.com/driver/detail.php?action=download&driverid=1194755. I had the chance before to DriverGuide.com so I thought what the heck. It is a driver of HP for the same sensor and it is dated 2006. So I downloaded and installed. Still nothing...

  Disgusted, I thought, well let's try to install util_fingerprint_27460A.exe on top of that. So I did, restarted and I couldn't believe my eyes when he said to connect and register fingerprints not seriously. And so I did. I hope this helps people, I don't really know how the sensor I so messed up, but I'm glad it worked.

  Yet one thing... and this may be important. When I took TrueSuite first after doing all this, he told me that the storage of fingerprints was full... or something in that sense. So I clicked the button remove all traces of fingers button and it I would like to register my fingerprints. I'm starting to wonder if that was all I had to do in the first place... Guess I'll never know.

  Good luck.

  Post edited by: rewind22x

• Tecra A9 - fingerprint sensor does not work

  My Tecra A9 is less than 2 weeks old. The first day, the fingerprint sensor worked for a few hours. I registered three fingerprints. Since then when I drag my finger, 99% of the time it does not recognize or gives a message 'too short', although I followed the steps in the tutorial.

  There is a window where you can test the fingerprint sensor trying to drag prints. I asked the other two persons, of different ages and gender, to try it, but very rarely is he not successfully registered printing.
  My call to the support wasn't very helpful because I was threatened with charges of £35 if they find nothing wrong with the hardware. As a normal user, is not what it says on the Tin.

  Has anyone had the same problem and managed to resolve it. If so, how? If not, are there other people in the same situation?

  Hello Assa

  It's very strange. I didn't notice any problem on my Tecra. Please start Fingerprint Control Center and check the first option that it fingerprints. Under registration or change fingerprints, you will find option run interactive tutorial with exact explanation how to use the fingerprint sensor and your fingers correctly.

  To be honest, I do not think you have a hardware or software problem, but you must be careful how you drag your finger.

• Qosmio G50 - 10 t - Bank password with the authorization of the fingerprint does not work

  Hi all.

  I have a new G50 - T with a big problem with this useful tool and Vista Ultimate (TrueSite Access Manager - option to connect to web sites or access password protected programs with a fingerprint).
  Before I had an older Toshiba laptop and no problems with this tool. At the moment I can register the fingerprints, can connect to windows with a fingerprint, but fails to save passwords.
  The help file, said that a pop-up window should appear once a password - field on a program (like Firefox), but nothing not to pass - I've tried everything: verification, registration finger uncheking password Bank, even uninstalled antivirus soft.
  I can't reinstall the program because it is pre installed with windows and I don't have the installation files.
  Nothing seems to help and I have no idea what to do now.

  Does anyone have any ideas or solution?

  Stand by. You have this problem with Firefox only? have you can be updated Firefox to the latest version?

• Satellite A200/W00 - fingerprint is not recognized by the software reader

  Hello.

  I'm running a laptop Toshiba Satellite A200/W00 (PSAF6A-0W00IN), and I recently installed my brand new Windows 7 Professional that I just bought.

  I found drivers for Windows 7 for my laptop on site and installed the Protector Suite QL 5.8.0.4024, and very comfortable.

  Once I restart my computer after installing on the connection screen where the button scan fingerprints is connect it says "Cannot read the scanning device", or something in that sense.

  When I connect another pop up with the program on the bar showing the same thing, that my fingerprints, the scanner must be connected tasks. It is built into the laptop, it should not need to "plug".

  I tried to uninstall the drivers for my biometric device, and then on the analysis of the physical changes he immediately detected my fingerprint again reader and reinstalled the drivers of it.

  So my fingerprint reader is clearly working, but Protector Suite QL is not detect it. I don't understand why.

  Someone has discovered this problem or knows how to fix? I can't exactly check the State of my scanner as it is built into my laptop.

  You can use fingerprints (TrueSuite Access Manager) software and all the features it?
  You have registered your fingerprints? Some problems?

  Check the settings from there and be sure connect password option replace Windows with the connection of the fingerprint is enabled.
  In all this history it's really strange that only the windows fingerprint logon cannot correctly detect the device.

  I have a Qosmio x 300 with fingerprints. Have updated Win7 and everything works well. I may simply have more luck then you have. ;)

• Zbook 15 G2: Zbook 15 G2 - which required software for the connection of fingerprints on Windows 7-64 bit (company)

  The problem is quite simple, but the answer seems to be quite elusive.

  I have a new Zbook 15 G2.  It is a work laptop and they apply a standard image using Windows 7 Enterprise.  Unfortunately, it does not all support for the fingerprint readers by default.  I have admin access so I am allowed to load the appropriate drivers/software

  But I can't seem to find the correct drivers.  When I search by serial number I get the driver of fingerprints of validity, but it doesn't seem to be a specific software for the use of the connection for Windows 7.  I had several years ago, under the old HP of ProtectTools.  Now, I also see references to Client Security Manager and SimplePass (the latter being the most recent according to a table).  I installed SimplePass but he doesn't seem to see the fingerprint reader (or it is not optional).  Device Manager shows the fingerprint under Biomentrics reader and shows it works normally.

  Can someone clarify the situation exactly WHAT must be loaded on the assumption of a new installation of Windows 7?  I can take it from there I think, but without a list looks a bit like a crap-shoot to get the right software installed in order to support.

  Thanks in advance!

  Jerry

  Hello:

  It has always been my experience that workstations and laptops professional use security software to protect the tools which has now been replaced by the customer Security Manager software on the newer models like yours.

  Consumer class specifications use the security software simple past.

  So, if you have installed the validity fingerprint driver, my recommendation would be to install the last client security manager software to register your fingerprint.

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_146787_1#tab1

• Qosmio G50 - files inaccessible fingerprints after Windows 7 upgrade

  Hello. I use a laptop Qosmio G50-115. #

  My problem is that files that I protected with the PC utility in windows vista are now inaccessible due to the upgrade windows 7 original. Files now I have are with. VitaKeyAC3000 extension and I couldn't find a way to restore one of them, and they are inaccessible. They were the files within the original configuration of vista and I kept the in an external drive.

  I'd appreciate the help.

  Stand by.
  Can you launch utility to fingerprint and register new fingerprints?