renew my subscription annual June 2016 but deemed expired in August 2016
contacted support several times but nothing is. each time I pushed to wait 2 business days or 24 hours but issue is not resolved. What should I do?
Hi Fkp1234 & Gavinc16034704,
I see that both have active subscriptions under the Adobe ID you use with the Forums.
Please follow the steps below for troubleshooting:https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
Tags: Adobe
Similar Questions
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I have been updated Creative Cloud, then update to Photoshop. When I open it it says that I started my 30 day free trial. I then went to my University for a new code site renew my account. The code provided for me did not work, I even updated my email on my account to my email to student, as site Web of the University said that it may be useful. I am still unable to renew my account. Thanks in advance!
Hello
Please see the following links:
Serial numbers, purchase and product codes codes | Schoolgirl and her teacher editions
If you still need help, mention code in a personal message, I will check and let you know if the redemption code is valid or not.
Let us know if that helps.
Kind regards
Bani
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I have an annual account CC allowing access following applications - all right until AI launches. The CC window asking me to renew my subscription - subscription I have. PS and to launch etc. - all, but have. Clues? Thank you.
Hello
Please follow the steps here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-help.html
https://helpx.Adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Let us know if this helps!
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I renewed my subscription for photography package is monthly paid, annual. But im not able to open photoshop always ask to renew the subscription. Can someone help me?
Hi John,.
Please see: -.
'Renew your membership' message when you start an Adobe Creative Cloud application
Creative cloud applications ask me to connect whenever I run an application
Hope this helps!
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I have been in charge of membership since June 2016 and unable to use subscription
I met the problem of renewal, the transaction on June 7, 2016 is successful but the CC keep saying I need to renew the subscription. I've been in contact with representative of Adobe cat named Avinash on July 27 , which he told me that the problem would be solved in a few days with a follow-up e-mail from their team, received anything yet. Then I tried to discuss with another representative of Adobe cat named Sidi on 2 August to follow the case, he said, the problem would be solved in 24 hours and told me to wait, and I expected nothing yet decided once again! Now my trials are underway and I'm so frustrated I have been charged and that he could not use the software at all!
I tried the ' logout > restart the computer > Connect "method and his work not at all." Signed the account manager, showed that the Plan annual "expiration" then I had the recipt renewal at the same time, why this is happening? I need to use the software based on every day and now it's affecting my project timeline! It's crazy, anyone facing this problem too? I need a solution as soon as POSSIBLE!
Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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At Adobe MAX, we received an annual subscription of creative cloud but how to activate it?
You enter the code that you have received, so he is credited on your account and then simply download the CC app and connect. Refer to this:
Mylenium
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I signed the lightroom, but my turn so ask to renew the subscription, what I do?
I signed the lightroom, but my turn so ask to renew the subscription, what I do?
Please take a look at the following article: CC help | 'Renew your membership' window appears when you launch an application Cloud Creative
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went to use creative cloud and it won't let me open photoshop, says need to renew the subscription, but says page not found, I was paying £15 a month for it, hope you can help as soon as possible because I need to use it for my United work
Hello
Maybe it's an activation issue, please see the link https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Kind regards
Gag
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I'm doing something wrong? I just renewed my subscription but cannot start Ps at all.
Hello
I am almost sure that I m wrong, and the answer should be very simple. My monthly permit expired with my credit card and Photoshop has simply stopped working. I renewed my subscription and already received confirmation from Adobe say. I can't get into my account online, but applications on my beginning of end won´t (Photoshop and creative cloud). I can launch Lightroom, but it tells me that my subscription needs renewal.
I hope that this is not simply a matter of waiting... Any help is welcome.
Thank you.
O
Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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I get a notice that my subscription will expire soon. I click on "Subscription manager" and go to my account, but I can't find ANYTHING on how to pay renew my subscription. Where is the membership Manager?
Hi Ruth,.
Please see manage your creative cloud membership
Hope that helps!
Kind regards
Sheena
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I have an annual subscription to Adobe CC, but I have only 2 GB of space in the cloud, why is this? I was told that in 2 days they have contacted me, but it been 3 days and still have no response to my problem.
I have reset the 20 GB storage, please disconnect & reconnect the CC desktop application & check the storage quota.
Concerning
Stéphane
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How can I avoid the automatic renewal of my annual subscription?
How can I avoid the automatic renewal of my annual subscription? He was selected automatically, what can I do now?
Thank you very much
Riccardo
Hi Riccardo,
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Kind regards
Sheena
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I renewed my subscription yesterday but I am still unable to use the programs. No reason?
Alicia, please contact customer service, check the payment details.
You can check: phone support | Orders, returns of trade
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My sew creative adobe keeps telling me to renew my subscription but I did not renew until dec 7 2015 because of this that I don't start in photoshop or illustrator
When you say that you need to renew, I'm not quite sure what is the message you get. If the suggestions below do not cover, please indicate the specific message you see.
If you are prompted for a serial number in the creative clouds,
See this link:https://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
If you open an application that belongs to your creative cloud membership and you see a message indicating that you are running a trial, please see this link: why the app launched in Trial mode?
Guinot
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develop the inactive module. said to renew my subscription, but I already paid.
LR5 developer module is inactive, says I have to renew my subscription, but I already paid days ago.
Hello
Please check the help below document:
Kind regards
Sheena
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