Replaced logic board

December 2015 new display iMac with the retina 5 k, 4 GHz Intel Core i7, 16 GB 1867 MHz DDR3. The problem started when I opened a photo in preview or Photoshop. The screen was decided in 2 different colors and have to restart. I couldn't open a pic in the preview and work in Photoshop.

During this time, my camera was working fine and I used video Skype without problem. Then in January, I sent the new iMac to an Apple dealer to solve this problem, and they changed the logic board. It took 4 months to be repaired, he I just for 2 weeks now, preview works fine and photoshop as well BUT I realize that the camera to the iMac does not and the microphone internal as well.

I have 2 questions.

1 - How the camera and the internal microphone can be fix

2. when they replaced the logic board, I lost my serial number not available.

Really need help.

Where are you from?

You do not have a real Apple Store to take your iMac to any type of repairs?

You take your iMac to a new Center Apple authorised dealers/repairers and it took them almost 5 months to repair/replace a logic board in your new iMac?

If a new iMac, your statements read as if they were NOT in the very competent repair center for me.

I would have set up an adjustment NOT seen my iMac nine 5 months and fry it with, however, other problems.

Why, no real Apple don't Store to take your iMac to.

Is this repair center labeled as an authorized Apple dealer/service center or is it some computer shop electronics/generic, simply stating that they can fix Macs. Doesn't seem to be a very competent repair center, at all! IMO.

I think you need to, once more, it bring for repair as the repair center has not done something right (AFTER 5 MONTHS!).

If you have any actual Apple store, you can drive to, I bring in for repair and explain what has happened with this new iMac, so far.

Better yet, you can call Apple directly at 1-800-MYAPPLE and speak with the service the customer of what happened with your new iMac purchase and see what they can do for you.

Your iMac should NOT have this kind of questions after a month and still problems after waiting 5 MONTHS for the logic of BIG boxes replaecment after just a MONTH of USE?

Contact Apple directly, first.

This iMac should NOT have all these difficulties.

See if they would replace your iMac and the plug by another new unit model.

If this does not happen, and they offer to continue to fix, then make sure that very soon that you pay and save extended AppleCare that gives your new iMac two additional years of warranty repair.

Good luck!

Tags: Mac

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