Replacement of the rocket

I talked to a Sansa representative on the phone and after having tried several things to get my rocket to work, she said they would send labels direct mail and instructions to ship it back for a replacement.  My email address was wrong.  Once a week that I got that fixed and got an email with a bunch of suggestions on how to fix my problem, which none did relate to it and links to support, forums and FAQ.  Why?  Just send the labels and instructions.  I realize Sansa won't replace products, but if they say they will, why don't you just do.

Well I think I managed to do the work.  At least, it seems like it.  I had to use the tip on the post by the guy from the Chile to hold the on switch and hold the back button.  Change the mode, I don't know or care.  This is perhaps how Ipods work, because they worked very well.  What I have to plug in the same way all the time?  I'll mark this as resolved if I get charged completely and songs loaded on this subject. I hope.

Tags: SanDisk Sansa

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