Replacement TV under warranty/KDL40

I bought a Sony TV there are about 6 1/2 months. It no longer works. This weekend, I filled out forms online to get warranty service. We opted to get the replacement tv because information has stated if your model of tv is not in stock, you will receive a call tell you. I called today, gave the rep my "event id" number and it was supposed to be checking. When he returned, he asked my credit again card number and tried to go through the process that I filled out online again. Will I receive a call on the model of the TV and should not do us this online? Is the number of event ID I have invalid?

I'd call an authorized service. Neither the site nor customer relations people Sony that I spoke told me that. I've been led to believe that a TV embarquerions at the same time to return for our tv sent packing. Maybe Sony should rework the information so that consumers are better informed about the effective return/repair/replacement service work. I have to call and cancel the ID number of the event before calling a repair service?

Tags: Sony TV

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