Request for remote assistance does not work anymore

Something has changed for Windows Live Messenger Remote Assistance?... or is something broken?

Previously, we could "request remote assistance" back AND forth between two systems of Windows XP (SP3) - with a XP using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and the other using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

And, previously, we could also request remote assistance in both directions between a Windows XP (SP3) by using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and a system of Windows 7 (SP1) by using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

Now, none of these work for remote assistance request.  When the author of the request, click on "Ask the Remote Assistance", they get the message:

"You have invited [so-and-so] to start Remote Assistance.  Please wait for a response or cancel the invitation. »

In each of the above scenarios, the query end targeted computer sees nothing in their window of messenger!  (However, it worked only a few months ago, when we finally used successfully.)

Respectfully, Paul D.

The Vice President of the Windows Live responded kindly and this is discussed in it.  I'm sure that everyone who meets this problem is grateful that she's wanted to and I hope a resolution is to be published soon.  Thanks to this Vice President!  (I won't mention names, he knows who he is and he should be credited with showing concern about this problem and its intentions for have solved it more quickly.)  It's nice to see in a large company like Microsoft.  Congratulations!)

BE AWARE: I posted a * solution (another method to control remote) here:

http://windowslivehelp.com/thread.aspx?PostID=54b52b79-5af0-4fb5-AA52-97e0b95ea169#54b52b79-5af0-4fb5-AA52-97e0b95ea169

* Check out my post (name: PaulDA1), published the Friday, December 2, 2011 16:44

NOTE: this workaround work solid for us right now.  As mentioned, I hope that the developers of Windows Live Messenger will identify the problem (described above) and quickly resolve.

Tags: Windows

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