restore the iPad

I forgot the password of my iPad 2 and if it is disabled.  When I try to restore it by holding down the home button and plug it into iTunes I chose restore.  Everything seems fine until a box pops up asking if I want to allow 'this computer' (macbook pro late 2012) access to the iPad. I say 'yes' and he wants me to answer the iPad that still has the password box that must free.

Why this is happening and what can do?  Thank you.

Apparently you have never synchronized with this computer before. This happens the first time you connect the device to a new computer. A new computer for this purpose is the device has never been connected to any computer.

On the alert to "trust this computer" on your iPhone, iPad or iPod touch - Apple Support

If you are not able to restore this way, try to clear with iCloud

Erase your device with iCloud

If you Configure find my iPhone on your Mac or iOS device, you can use iCloud for erase and restore it.

  1. Other device, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID.
  3. Click all devices at the top of your browser window.
  4. Select the device you wish to erase.
  5. Click Delete [device] to erase your device and an access code.
  6. Now you can restore from a backup or set up like new.

If your device is not connected to a Wi - Fi or cellular network, you are unable to delete it thanks to find my iPhone.

Tags: iPad

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