RoboHelp crash frequently when I am publishing excerpts - especially when adding hyperlinks

Is this a known issue with RoboHelp 11.0.4.291? Is there a solution?

Hi Jeff! Yes, I filed a bug report and heard back that Adobe is addressing the issue. I also spoke with a representative who has found a workaround.

That being said, here's the info you requested:

The project can be found here: C:\Users\[username]\Documents\My RoboHelp Projects\ [ProjectName]

RoboHelp crashes every time when I click the hyperlink icon in the Ribbon and then paste it into the link box to a URL (for example, https://support.company.com/knowledgebase.php?article=110). The workaround is to select The Web address in link in the drop-down menu before pasting the URL (replacing the "https" which appears when you select Web address).

I am satisfied with workaround, but will be even happier when Adobe fixes the error that causes the crash!

Thanks for your interest! Let me know if you know something that I don't have.

Tags: Adobe

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