RoboHelp HTML won't just run.

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• RoboHelp HTML X 5: merged help showing no no ToC

  Hi all:

  Hoping someone can help me here.

  I've been creating merged help for a while now without problems. But you have this problem today after compiling a particular project after a 15-month hiatus. When I compiled the project parent/master, the table of contents shown projects of the child and the InfoBar displays the following message is displayed:

  "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options... »

  I ignored the message and clicked on the child projects to verify if they appear correctly. Each project of the child opened the new instance of Internet Explorer - this has not happened before. The last time that I respected this parent, everything worked well project work and child projects that are open in the same instance of the browser.

  Secondly, when I right click on the message bar and has chosen to allow the blocked information content, the ToC has disappeared.

  Just in case where it is relevant, my predecessor employer all our PC last month and all software should be reinstalled.

  Would it be because of the new version of IE? (My old machine could have an older version.) Or the fact that I did not install the updates in Robohelp X 5? (I get the message that the Macromedia server is down). I have not activated the product, but either.

  
  Would appreciate any advice/indices.

  Thanks in advance

  Sophie

  Hello

  Usually, you can prevent this message from appearing by activating Mark of The Web (MOTW) in the generation of WebHelp options. The unfortunate part, which is that you said X 5 and X 5 do not offer this option. So the next best thing you can do is to configure IE so it does not present the yellow information bar. To do this, open the Internet Options in IE. Click the Advanced tab and scroll down to the Security section. Place a check in the option 'allow active content to run in files on my computer ".

  

  Note that this affects only your own computer. If you expect your users to copy the WebHelp files on their local disks of C, you'll have to teach them to perform the same steps. But if you send your content to a Web server, you should not experience this problem.

  See you soon... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML 7 or 8 days - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone blog RoboHelp EBooks

• RoboHelp HTML Version 11 and RoboHelp HTML to 2015 - why SEARCH has stopped working

  Have a Robo HTML V11 existing project that has generated hundreds of times successfully. Updated for Robo 2015, copied all project files in a new folder.

  1. Convert the copied project of Robo2015
  2. Generated WebHelp and copied to the server
  3. Continually receive error message when you try to use the SEARCH.
     Receive the following error messages:
     
     Then
     
  4. Cannot clear the error or reset the SEARCH.

  Reinstalled Robo HTML V11

  The original project folder has been opened in RoboHelp HTML V11 and now this project, when generated, no more a work of RESEARCH.

  Tried to delete the whxdata folder in the hope that will regenerate recreate properly, obviously did not work.

  Can someone shed light on this situation and provide a solution. I have updated the online help for the application, but may not post an online help system that doesn't have a SEARCH function works

  I just remembered this thread.

  https://forums.Adobe.com/message/8034185?TSTART=0#8034185

  Worth a try?

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• Editing outside of Robohelp HTML source code

  If I had to change my RoboHelp outside RoboHelp HTML source files, recommend the community? Notepad? WordPad? Word? If you want to know why, my boss won't pay for another license for RoboHelp.

  To save $30 a month for a subscription!

  Notepad or any text editor is very well. No doubt you then copy files to a machine with HR to update the output and research etc. Do not use Wordpad or Word.

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• Legend icons for RoboHelp HTML?

  Greetings, RH9 assessment to decide whether this is a useful purchase and I am feel very difficult to get up and running.

  After this long introduction, are the two questions for today: is there a place where a legend of icons?

  I have question marks on topics (to create a project, import a Word doc), and have no idea what they represent and what should I do to standardize the headings to be without these polling points.

  Also, yesterday tried to import an HTML document with lots of sections DIV (11 pages) and no subjects have been created in RoboHelp HTML. What would be the correct way to import it so that each DIV is a separate topic?

  I'd appreciate help get something really works.

  Thank you, Donna

  Are you referring to these icons?

  

  If so, this is the icon of the standard HR topic.

• Generation of hlp files in RoboHelp HTML

  Is it possible to generate RoboHelp HTML version 9 .hlp files? We will generate help for a program files more former that uses only .hlp or .chm files. I've been able to generate RoboHelp for Word .hlp files, and I really don't won't use it. But I was not able to generate RoboHelp HTML .hlp files.

  Thank you.

  From what I remember reading here, the .hlp files cannot be created in the HR for the version of Word.

• 8 of RoboHelp HTML: see selected file (glasses)

  How can I fix the "view selected" or "glasses"?  Whenever I click on it nothing appears.  Thank you!

  Hello

  What sometimes happens is that the preview window becomes moved to a position largely off-screen. I call it "version of the computer of Pluto."

  Curiously, I never noticed this until moments ago. Maybe things behave differently in XP. I am using Windows 7 then maybe changing my playground. I think of course remember that the preview would focus the preview window and RoboHelp seems to be blocked until the rejected you. But I just looked at version 8 and it is what allows the preview remains open and the preview window is not focused. Grrr

  Maybe try closing and restarting of RoboHelp. Then carefully open a topic. Listen to samples carefully. As soon as you call the preview, try the steps.

  Give that a go and let us know how you rate... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML 7 or 8 times now - $24.95! Adobe Certified RoboHelp HTML Training SorcererStone blog RoboHelp EBooks

• 8 of RoboHelp HTML - layout VERY basic and naming issue.

  OK, I'm sure this must be obvious to everyone because I can't seem to find in the places I tried. My personal experience with the help files is not help (Yes, I know, pun intended).

  I create a RoboHelp HTML to a PDF file.

  When importing the file, I give myself the opportunity to create a new topic based on a style. Great so far. After doing experimental and looked at the exit that I am of the feeling that "something" is "an HTML document that, in theory, covers an area of interest, that's why the subject of the phrase.

  Then I opened the help file for IE I see the content as "Find the Pages Web You Want" and «Browsing the Web Offline» None of them can be selected to display information in the right pane, but open both to show what I will call "subtopics", which each opens what appears to be an html document in the right pane.

  Adobe Help files are a little easier to deal with, just navigate to the folder for help and there are all of the HTML files.

  So, I'm confused, and I have a major mental block which makes it difficult to act without getting a hierarchy/layout. And if this information is available in Robohelp or place help me smack in line, right to the back of the head and point me in the right direction because I'm not.

  Internet Explorer help, what should I call the links in the left pane, where I can click to bring up a page in the right pane? What I call the elements that I can stress that, when clicked, display list clickable links? And it is true that if I ask RoboHelp to create a topic out of each of a given style, then I'll have a separate HTML document for each instance of this style?

  
  Thank you

  Solon

  Hi there and welcome to the wonderful world of wild and wacky to help creation!

  The area on the left side is generally called a "Navigation pane". The Navigation pane usually has different points of view. Table of contents (TOC), Index, glossary, and of course, research.

  Table of contents contains a metaphor books and Pages. Each book contains Pages inside. Each Page includes links directly to a file HTML (Topic).

  Indeed, if you are suck content PDF, RoboHelp is told what the criteria is to divide the long PDF document in individual HTML topic pages.

  Hope this helps a bit... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML 7 or 8 days - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone blog RoboHelp EBooks

• What browsers support Webhelp in RoboHelp HTML

  Hi all

  I generated a webhelp layout in Robohelp HTML version 7.01.001

  If I open the default topic using IE, IE wonder first activate an ActiveX control.

  If I open it with Firefox or Safari, I can see the content and left navigation bar immediately.

  If I open using google Chrome, the left navigation bar is empty...

  Can you give me a list of the supported browsers and versions? I don't want the command prompt to enable the ActiveX control when opening it IE. I thought that it is a pure HTML page with javascript. Don't know why he needs control ActiveX to be enabled...

  Thank you

  Vinay Jaassiel kha

  Technical writer

  Hello

  Google Chrome was not at the time of that creation of RoboHelp 7. It is therefore no surprising that WebHelp does not correctly display in Chrome.

  In Internet Explorer, you will see that the yellow information (YIB) bar when you run it locally off the C drive. Most people copy WebHelp to a Web server. When users can access it from a Web server, they are in a different security zone and will not meet the YIB.

  See you soon... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML 7 or 8 days - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone blog RoboHelp EBooks

• Problems importing files in Robohelp HTML PDF

  Hi, I am trying to import several files in PDF format I will then link to in my help file.  I get an error message that Robohelp is unable to import due to file being one "type of file not supported or the file is corrupt."  I don't see how they can be corrupted when I created them a few minutes before they open fine.  Any help would be appreciated!  Thanks in advance.

  Jeff

  Hi Jeff

  Well, now we're cooking!

  What you need to do now is add these PDFs to your list of hatracks.

  The pod of RoboHelp HTML project, you should see a folder luggage nickname if you are in Classic view. If you are in the new global vision that you won't see it.

  If you see the nickname baggage files folder, right-click. If you don't see the folder luggage nickname, right click on the nickname project files folder.

  Click new > file of baggage.

  This should be a dialog box allowing you to choose the documents. (you can add more than one at a time)

  After obtaining their added as baggage, you are able to link to them.

  See you soon... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone blog RoboHelp EBooks

• Tools menu of RoboHelp HTML idle for projects in RoboSource Control

  I just upgraded our projects to support of X 3 X 5 and installed (and started using for the first time) RoboSource Control. The problem is that when I opened an aid project which is part of the RSC in RoboHelp HTML, the 'Tools' menu is inactive - really, it is not available. If I hold the cursor over 'Tools', it just flickers and does even not the menu drop down. I tried to open a backup copy (it is thus under the RSC) of one project and the 'Tools' menu works fine. Examples of project work very well also. This problem occurs on our server dedicated to CSR and my client machine.
  
  It seems that it is a problem RSC. Note that I have installed all updates (5.02) on the server and my client machine.
  
  Thoughts?

  Aid projects MUST be added to a database of RoboSource Control in RoboHelp html. Do NOT add the project assistance to a basis of RoboSource Control with the ADD FILES... option in the Explorer RoboSource Control.

  We have 12 aid projects. Each project has its own database of RoboSource Control. Each project aid has added to its database using the Add FOLDERS... option in the Explorer RoboSource Control. Earlier today, I discovered that some of the topics in a particular database were corrupt so I rebuilt the database by using the add to THE VERSION CONTROL... option in RoboHelp HTML. He has successfully created and when I opened the project help in RoboHelp HTML, worked all of a sudden the menu 'tools '. I have rebuilt since a different database using RoboHelp HTML and I'm 2 for 2. I will update this post if I encounter other problems.

• Import of Word 2002 RoboHelp HTML 5 problem

  I'm obviously a beginner and it's very basic, but it drives me crazy. Import of Word documents is no longer works. I use Robohelp HTML 5 - project of Webhelp, Windows XP, Office XP (Word 2002). Last month, import a document Word has worked (well after that I cleaned up everything in Word first). NOW when I try to import a Word doc (with headers preserved, auto creation of styles OR nothing checked) I get a dialog box warning stating "Microsoft Word seems to be unresponsive. You want to continue waiting for an answer? "Of course he never does this loop. Word opens with an empty Document1 and "Converting * .doc" present in the taskbar. It is not locked, but it does not end import either.
  
  I have now reinstalled MS Office twice and Robohelp 4 times (I forgot to disable the antivirus protection once, I did not edit the file RegEdit first and even tried with disabled once ADSL modem). Unfortunately, I did a few things because it did not work properly. I've updated the RAM in my computer and I got DSL high speed internet (Yes!) ... which shouldn't have been a problem. I'm not so sure about the addition of a working group and tent unsuccessfully to set up a network for your laptop's internal wireless. And then... drum roll... it is the thing of Pando. No programs installed, but the music and movies downloaded. I did uninstall Pando because I believe it was working properly eventually, but not positive.
  
  Sorry to write a book. I've read countless messages but not finding what I need. Hope someone can help because I am alone in my very small business using Robohelp or trying and I don't have anyone to ask. Adobe will support not 2 versions back and what I read on Robohelp 7, I'm afraid to upgrade. I appreciate any help!
  
  Thank you
  Debbie

  No, it is important that HR is installed last.

  Where is the Normal of Word template installed?

  It is important that Word is run once after installation before trying to work with HR.

  Should not alter a scope but change the security settings for Word for average rather than the default value of the height.

  Corresponds to the Word installation standard installation on your PC, nothing unusual?

  Tell us more about Pando, and why you think that this might be relevant.

  Which firewall do you use?

• RoboHelp HTML crashes after emptying a project

  Hello
  
  I use Framemaker to do most of my creation and then import the files into RoboHelp HTML to generate HTML Help. As the first step of importing the files, I have to delete all the topics, table of contents entries and entries IX of the RoboHelp project. If I do this, I find myself with duplicates everywhere in the project.
  
  After the project I have empty and try to save it, HR goes belly up and I have to click through two sets of dialog boxes "Adobe Robohelp 7 has encountered a problem and needs to close." After you click 'Send error report' a dozen times, I wonder if there is anything I can do about this problem.
  
  Thank you
  John B.

  Hi all

  John, I couldn't help but notice that you said you are trying to delete ALL the content of the project. And here's where my instincts tell me the lies of the question.

  My thought is that you could take the following approach. Create a unique topic. One that will never exist in Framemaker. Only in RoboHelp. Then forget about this topic. Don't delete ever or something. Then, when you do your own out, I would take this approach.

  Clear the table of contents and Index. Does not matter the order in which you use. These first hunting just as you shoot. I say FLUSH these, because they depend on the content in the topics.
  Rinse the subjects. Hey, all, but the only subject which should remain.

  Here, my thought is that if you remove the entire system's RoboHelp goes belly up with no subject. And if you deleted the items first, RoboHelp can be gobs of updates gagging as she foolishly tries to follow all the sudden broken links to table of contents and Index items. That is why I proposed these as a first step.

  Please give it a go and let us know if it helps... Rick

• Using Images in RoboHelp HTML

  We are currently studying the possibility of consolidating/centralizing our documentation in our online help system and are looking for input from anyone who has experience with what we offer...
  
  We create several systems online help for a series of Web-based applications and we use RoboHelp HTML 7. Currently, content in our support systems is essentially text - only descriptions and step by step instructions, we have a few images like logos and icons, but the majority is text.
  
  Export us the text in Word, add screenshots and create PDFs that is printed for use in face-to-face training sessions.
  
  We are looking to makeover / the centralization of our process by including all the screen captures in the help system. However, concern has been raised regarding the addition of a lot of impact image files will be the speed and functionality of the help system.
  
  We compile our support systems and send the entire record of the WebHelp to development where it is tested and then deployed on our servers. It is accessible by our clients to our application via Internet Explorer, Firefox or Safari
  
  Our customers access to our application via internet connections high speed, so the access speed will not be a problem. And of course we save images to GIF format to get the actual size of the file smaller. But questions remain such as:
  
  Is there a limit to the number of images that you can use in a help system?
  
  Is there a limit to the number of images that you can use in a topic?
  
  -What effect will have a large number of images in the process of compilation guidance system? (I realize that it may take more time to compile, but is there a point where the system will break?)
  
  Is there a limit to the size of the set of help files?
  
  
  In addition to these issues, I wonder:
  
  -Do you use images in your systems?
  
  -Have you had problems with?
  
  -Tricks or tips you want to share on the use of images in a help system?
  

  Welcome to our community, TechDocGreg

  I use images, all the time. I've never known break my support system. And I used to have a TON of them. (I documented a lot of material - do you gobs and gobs of photographic images of various materials in different "pose").

  Of course, images likely to cause the overall size of the system helps inflate, but this should be a big problem.

  Today, I tend to use exclusively. PNG format for all my images.

  If you need to make a subject appear to be slim, you can drag the images inside drop-down hotspots DHTML (Dynamic HTML). That way they won't be visible unless the user really wants to see them.

  See you soon... Rick

• Why RCS invites me to check the. XPJ file when I open RoboHelp HTML?

  We just upgraded from X 3 to X 5 and started using RoboSource Control. We currently have a dedicated server machine and the machine 1 client (we will add 3 client machines more once I have solved all the problems with this one). I've implemented on each machine so I can open projects to help with RoboHelp HTML working folders.
  
  The problem here is that I often get the following message in a dialog box when I opened an HTML HR assistance project:
  
  "To add information from version control for this project, the files in the list below must be retrieved from version control. You want to extract these files? "(The only listed file is the.) XPJ file.)
  
  I believe that this message after that I opened this particular project to help on the other PC. For example, I opened help A project to the server. If I close it, I can re - open the project for help on this machine several times without receiving the message. However, if I then open help project A on the client machine, I get the prompt to extract the XPJ file. If I check, I can then reopen the project on this machine several times without receiving the message. Of course, if check the client machine XPJ file, I get the prompt on the server to check the next time I'm going to open it upwards from there.
  
  Thoughts?

  Download the latest version of the version control database XPJ file.