S50-B-12Z - sleep and charge satellite interferes with built-in webcam

Hello
I have a Toshiba SATELLITE S50-B-12Z with Windows 8.1.
Recently, when using Skype, the built-in webcam has stopped working.

At first, I thought it broke, until I tried to use the camera application.
This app does blue light and work the webcam, but for a second, then the Toshiba sleep and load the application is passed in and stopped and it starts to alternate between the camera and the blue light and the small window of sleep and the load.

So, with no remedy for this situation, I tried the recovery option to get factory settings, same question once again, alternating between the camera and sleep behavior and load.

I tried a refreshment and uninstall the Toshiba sleep and load the software and alternative behavior stopped, but now the webcam does not work. Update another and the same all over again.

I'm not an expert, but for what I see the webcam is related, in this model, for the USB hardware, so I think that sleep and charge feature interferes with the web cam (even when the software is uninstalled).

Ideas for this problem?
Thank you in advance.

Bujar

Hi Sonia

To be honest, I don t think that sleep & service or this service would affect the features of webcam.
TOSHIBA sleep utility allows you to charge USB devices such as a cell phone with the computer in standby mode or even stop mode. This is why there should be no link between this function and webcam

I can't say with certainty what's going wrong with your internal webcam but the fact is that in many cases the webcam and sleep function & load could be turned on and off in the BIOS.

In my opinion, you should perform a few checks.
First set the default BIOS settings (load default by pressing F9) and check if the webcam is enabled in the BIOS.

Second if you think that there is still a link between sleep and charge function and the webcam, then disable the sleep and the load in the BIOS, just to check if it will make a difference.

Tags: Toshiba

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