Satellite A665-14F - built-in Webcam suddenly stopped working

Hello Toshiba people,

I used Satellite A665 - 14F PSAW3E more than 2 years and I have really no problem with my webcam, until today. I realized all of a sudden (when I entered the website that requires a webcam) that my webcam is not working. (It works perfectly). My laptop stopped seeing to the integrated webcam.

First, I checked the 'device manager' to find and check the driver of it, but I couldn't find the webcam. In fact I don't know in which category in Device Manager, I'm supposed to see. After that, I uninstalled the Webcam Application from Toshiba of the thing "Add/Remove Programs" of Windows. I found the Driver + Kit application to the webcam in my laptop Toshiba's European Web site and installed. He asked me to restart after uninstalling and installing both. I did both times. It is still not fixed. In addition, now light blue right next to the webcam (which is supposed to be activated when the webcam is active) is lit permanently, which is really annoying...

The only other detail I can give to you guys, it's that I realized that I have an "unknown device" with an error icon yellow triangle on it in the category of the 'USB Bus controllers '. Could be related to my problem, as if the webcam is also associated USB hardware? Cause I believe that this unknown hit-and-run driver appeared in the same day with my webcam problem.

Thanks in advance to any person for his time. (I use win7 - 64 bit)

Best,
Ibrahim

> The only other detail I can give to you guys, it's that I realized that I have an "unknown device" with an error icon yellow triangle on it in the category of the 'USB Bus controllers '.

I guess that's the internal webcam.
Webcam module is connected to the USB controller on the motherboard and the yellow exclamation point means that software webcam was not installed correctly.

In your case, I recommend first of all:
(1) uninstall the software of webcam again
(2) remove the unknown device Bus USB controllers in Device Manager (mark and press DELETE)
(3) install CCLeaner tool can clean the registry and the system
(4) restart the laptop and install the webcam software once more.

Good luck

Tags: Toshiba

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