Satellite A100 is locked because of the fingerprint BIOS & user password

Hi all

I have my A100 to my work, recognition of the TouchChip fingerprint a year ago. On initial installation, I recorded my fingerprint of the windows interface.
Six months ago I had to reinstall windows XP due to infection by the virus that is not repairable. I have installed Windows XP Home edition and downloaded all the drivers and additional software from Toshiba's site.

I him didn't record again my fingerprints, and I have NOT activated the TouchChip software this time. My problem was only an annoying message at the time the sign that said «you have not saved your fingerprint again...» "and that's it.
After a 2 week out of town trip (My A100 was locked in my office, and powered OFF - no connection to the sector) at first start, software TouchChip is back from the dead!

Screen 'TouchChip Bios Extension' appeared after plugging, and my finger is required to load WXP!
When connecting user WXP dialogue the additional message "you have not saved your fingerprint again... is always here, but I cannot start the machine without my fingerprint." After some digging later in PowerProtector (?) I found an option that says 'enable or disable the use of fingerprints for system and user password BIOS' or something like that.

I turn this off, and the machine asked to reboot. It was the last time I saw the office.
After reboot, the system asks password. BUT I DID NOT PUT ANY SYSTEM OR USER PASSWORD!
Is this possible?
I did something wrong?
What is the solution?
I'm locked out; I don't know why and how the BIOS is locked with a password (so I can't unlock it).
Please someone help.

Best regards, Georgios


I don't know what exactly A100 computer laptop you have, but it seems that the laptop came with the Vista operating system preinstalled.

You have installed XP and drivers XP only from the Toshiba page.
But from my understanding, the BIOS should be updated too! The Satellite A100 series supports a special XP BIOS version. If the BIOS was not updated the laptop might not run correctly.

I don't know if it could have a negative influence on the fingerprint, but nothing is impossible!
However, the fact is that the BIOS asks for the password. If you don't know this, you need to remove the other... and this can be done by a service provider authorized in your country.

Request assistance from technicians and explain the whole story! Maybe they will remove the password for free!

Bye and good luck

Tags: Toshiba

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