Satellite M500 - Mouse pointer disappears when you play games online

I have a brand new, custom configured M500 form Toshiba. It has Windows 7 Professional Enterprise, 64-bit edition. Everything worked great until I spent a lot of money on the game Star Trek Online. When I go in the game, the mouse pointer disappears. I can see on the screen change action items when the mouse hover over them but no pointer. It makes the game difficult. Then I tried another game online, Free Realms, and I have the same problem.

I use a Logitech V220 Wireless mouse. I uninstalled the Logitech driver to see if that was the issue. I allowed Windows to use the default driver provided with the system. It does not work.

I called Toshiba and they had me remove the device and selected Windows generic driver for that. It works no more. The guy on the line said it would enter my service call and that she would go to a senior technician and they would call me within 24 hours. It has been two weeks and not a glance.

Anyone else has this problem or know of any other way I can try to solve it?


To me that sounds like this, there is a problem (incompatibility) between this online game and your external mouse...
In your case I remove the mouse and uninstall the driver. Run CCleaner to clean the registry. Now try the touchpad online.

More update the display and DirectX as Al - eX driver already written.

Tags: Toshiba

Similar Questions

  • computer slows down when you play games online (IE facebook games)

    When Facebook games like war command my computer slows down. I don't have any other applications running, sometimes I get a message saying that to appear this program using the amount of memory and I have to close and restart


    1. what version of Windows is installed on the computer?

    2. in the browser that you play Facebook games?

    3. What is the full error message?

    4 is about the limit for the Facebook games?

    5 is this a connection wired or wireless?

    6 have have there been recent changes made on the computer before the show?


    Method 1:

    I suggest you run the troubleshooter of performance on the system and verify.

    Open the troubleshooter of Performance



    Method 2: Follow the steps in the following article and check if it helps.

    Note: Please proceed if you use internet explore for playing games.

    The problems of games online using Internet Explorer



    Warning: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

    If the steps above did not fix the problem, please provide me with the required information so that we can help you accordingly.


  • The mouse pointer disappears when you type.

    When I'm composing an email, the cursor becomes empty on the page, but not on the rest of the screen.

    you have a parameter the value "hide the pointer when typing"

    to restore it, click Start, click Control Panel, click the mouse, click the pointer options, uncheck the "Hide pointer while typing" and click OK.

  • My computer it shutsdown itself when you play games online like bejewled blitz, when watching video clips. Just, it turns black and stops so I have to restart the computer. What can I do?

    No error code, the computer just died. No change of reasent and I did a scan for viruses with avast and defender.

    It is a hardware problem. It could be a bad video card (where I'd start troubleshooting) or something else. You can solve yourself or take the machine to a local professional. Do not use a type of BigComputerStore/GeekSquad of the place. MS - MVP - Elephant Boy computers - don't panic!

  • Is the edition of the ram in a system esp good when you play games likw world of tanks and fighter planes?

    GREETINGS! is the edition of the ram in a system esp good when you play games likw world of tanks and fighter planes?

    Original title: bcdedit/set IncreaseUserVa 3072

    "For W7 in brief:

    minimum size = RAM + 300 MB = 3372 MB (for 4GB of ram)
    Size max RAM = x 3 = 9216 MB (for 4 GB of ram)"

    This info. applies in the swap of the two 32-bit or 64-bit W7 file.

    This is the "managed system" (default) min/max dimensions for a PC with 4 GB of RAM!

    You can manually set these sizes or set it to the "managed system" for exactly the same size min/max default :)

  • Mouse pointer disappears when connect you to the computer.

    I bought the windows installation 8 and it's been a month since I use it. When start my pc, then connect... until then, the mouse is there, but then it suddenly disappears after signing in... It comes back when I sign out and then sign back... but I'm tired to do it... Please help me.

    the details of my system are:

    Computer name: PRATEEK-PC
    Operating system: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531 - 1504)
    Language: English (regional setting: English)
    System manufacturer: HCL Infosystems Limited
    System model: HCL Desktop
    BIOS: Default system BIOS
    Processor: Intel (r) Core (TM) 2 Duo CPU E7500 2.93 GHz (2 CPUs), ~2.9GHz
    Memory: 4096 MB RAM

    Please help me...! !

    Original title: mouse disappear


    You would like to order this item:
    Hope this helps, good luck :)
  • I have unstable connections when im playing games online

    I used to play games online in this PC and it works fine, until I made a new user and I did know that I have connection problems whenever I logged in this user. (the new user is an administrator)

    Hello Mike,.

    Thanks for posting your question on the Microsoft community.

    Thank you for details on the issue.

    This problem can occur because of incorrect or damaged Internet connection settings or due to corrupted browser modules.

    I suggest you run the troubleshooter for Internet connections and check.
    Using the troubleshooter from network in Windows 7

    If this does not help, follow the steps in this article and check the issue.
    The problems of games online using Internet Explorer

    Note: The feature reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings. Reset Internet Explorer is not reversible, and all the previous settings are lost after reset.

    I hope this information helps.

    Please let us know if you need more help.

    Thank you

  • Satellite L510 - mouse WLan late when you're connected Dynadock

    Hello world

    Basics: Toshiba Satellite L510 laptop computer (about 3.5 years) - two USB 2 ports and one esata/USB2 port
    Windows 7

    In the last two weeks, I bought and plugged:
    1 Benq screen (via DVI - VGA adapt to the Dynadock)
    2 Logitech M515 Couch wireless mouse (using the Microsoft drivers and no program Logitech)
    3 Dynadock U3.0 - model n ° PA3927A-1PRP
    Installation CD: Version 1.1 / DisplayLink Software version 7.x

    The programs and associated (now) the Dynadock drivers:
    DisplayLink Core Software 7.0.43526.0
    Display USB TOSHIBA 7.043577.0 drivers
    DisplayLink Corp (MEDIA) 17/09/2012
    DisplayLink Corp. (net) 26/07/2012 6.3.40526.0
    DisplayLink Corp (USB display adapters) 04/09/2012 7.0.41409.0

    My problem is that when the Dynadock is connected I have terrible lag mouse when you browse web pages and especially when I'm surfing ebay.
    I have disabled the touchpad (stays powered off when the wireless mouse is connected), also have the screen Benq display and notebook computers.

    As I said in the topic this frustrating lag occurs only when the dock is connected (via the esata port). I am at a loss at how to solve this problem and don't know what else to do, I have little experience with computers about where to look and what to try (to) etc.

    If more info ask please! Any future assistance would be greatly appreciated.

    Small WLAN receiver is connected to the USB port of the laptop directly or perhaps on Dynadock USB ports?

  • Satellite P200 14 H - reboot when you play NBA2K10 and etc...


    I have this phone for about 3 years, it has had its problems, but nothing too serious, that he was regularly on the cleaning so that dust in the fan has been cleaned several times including 2 weeks ago... so I think that overheating is not a problem, because when my laptop was overheating in the past the keyboard was very hot , and I knew that it restarts itself some time...

    now computer laptop isn't overheating because its own... for a few months I have been clean for myself, and before that he was regularly in the toshiba service...

    Nevertheless, I rebooted the problem, when I play nba 2 k 10 or any other more graphically advanced PES2010 or settlers 6 game it restarts after 10 to 20 minutes of play... and I play on all the details, but the minimum detail and resolution 1440 * 900...

    even if it is not overheating (I think, because the keyboard is not hot) I think his protégé by a kind of hardware problem, but I don't know what could be?

    If anyone can help me please...

    I would be greatfull...

    Olivier Croatia

    PS Sorry for the bad English

    Kathleen hay

    It is not easy to say why this is happening. Mobile OK is probably clean but also fat exchanged CPU. I mean, I've seen on several old notebooks when the CPU has been removed and the thermal grease was just dry. Maybe reached CPU temperature critical and laptop turns off automatically.

    Or is this really the software problem.
    Have you noticed what games only?
    Does happen with specific gamer or problem described is a general problem with your laptop?

  • Satellite Pro 6000: no sound when you play the CD or the DVD-audio


    I m pretty new to laptops and so I put t know much about them, this looks like a good place to come however from the answers. Well, my problem is that when you try to play the DVD or CD, even for those who rely on the laptop there is no sound. The speakers work because I ve checked, but if I wanted to play an audio Cd or a DVD in windows media how to activate the sound? Everything works great on my regular computer.

    I would be grateful for answers.


    In Control Panel, you can find the sound and Audio devices. Here, you can change the settings to different controls. Check if the mute option on Audio CD control is not marked.

    Good bye

  • Re: Satellite M45-S359 shows BSOD when you play a game

    I get a blue screen of death when crashing a game called Combat arms.
    Some days it never works and no problem. Other days I can hardly play for 5 minutes then crashing.

    Screen reads,

    0 X 00000050 (C0XE68EB104, 0X00000000, 0XB35CE85, 0X00000001

    45a 92607 DATESTAMP

    I am operating Windows XP SP3
    Version of DirectX - compatible DirectX 9 .0c (4.09.0000.0904

    Somedays like today I want to smash the laptop and im a decline very person, he is becoming this frustrating. Any help would be grateful to determine why sometimes I can play, but other times, I just can't.

    Thanks in advance,


    I don't know m but AFAIK the IGPXPXD32. DLL is part of the Intel display driver. This suggests that there may be something wrong with this driver.

    In your case I would remove the old driver, restart the computer and install the latest version from the Toshiba site: > download

    Good luck!

  • Script error when you play games on Facebook

    While playing a game on Facebook, a window poster telling me that a script slows down the game to go slowly and if I continue to use my computer to become unresponsive. I think it's java script. How can I fix this problem?

    1. what browser do you use?
    2. you did it before the issue of any material changes or software?
    3 is the issue limited only to a particular game or are you having the same problem with all the games online?
    Try the steps outlined in the methods mentioned below as if you are facing the issue in Internet Explorer and let us know if it helps.
    Method 1: Please follow the steps described in the article mentioned below:
    Error message: "a script on this page slows down Internet Explorer runs slowly.
    Method 3: The problems of games online using Internet Explorer

    Please contact the support of facebook as well:
  • When you play games old school, (space invaders, asteroids), after about 30 minutes, the graphics are starting to stick and jerk and becomes unplayable.

    This happens on Google Chrome and Internet Explorer and on all Web sites. I defragged and removed unused programs, but it is always the case. Don't you think it's the computer? It's an Acer laptop.


    You did changes to the computer before the show?

    Method 1:  See the following article:

    The problems of games online using Internet Explorer:

    Method 2: uninstall and reinstall the video card drivers.

    See the following steps:

    (a) click Start, right click on computer.

    (b) click on properties, click on Device Manager

    (c) expand the graphics card, right click on the adapter option

    (d) click on uninstall

    (e) now go to your computer/device manufacturer site, download the updated drivers and install them.


    Updated a hardware driver that is not working properly: ' t-work correctly

    For issues with Google Chrome you can ask the question here:! Forum/chrome

  • BlackBerry Z30 BlackBerry z30 very hot when you play games

    I play games call iron man 3. I play 5 min, then hot. Sorry for the bad English.

    It's normal. Even with all devices, be it an Apple, Samsung and BlackBerry.

    Games will consume much more energy than typical applications. Because he needs more graphics processing, therefore, more power is consumed. So that power to be fed, more electricity is used, therefore, battery will empty faster. As well the battery more quickly drain and increase the heat generated in the results of calculation and more

  • Satellite C55-B5170 - graphics issue when you play


    I recently bought my Satellite (C55-B5170) and started to install applications of my previous laptop. However, when I went to try to play a game, I found that the graphics have been pixelated/blocks. This happened with almost all of the games I've tried. All my drivers are up to date, and I have not seen this problem on another thread.

    Thank you!

    EDIT: Minecraft, a game quite simply, is broken (similar to the image provided). However, the Lego game worlds newly released works very well.

    All of your games is designed for Win8/Win8.1?

Maybe you are looking for