Satellite P50T-A-119 - screen does not work and recovery never ends

Hello

I have a Satellite P50t-A-119
The built-in screen no longer works:

The Toshiba leading innovation splash screen * never * appears on the * built-in screen *.

On a * connected external VGA-display * I see the following type of screens (if the machine was forced to stop, it can detect before if connected externally powered, another screen image any at all):
-BIOS (after F2)
-Boot (after F12)
-all screens simple to begin repairs (with a blue background).

I already tried all possible types of recovery (the recovery on the HARD drive partition, with 3 sets of recovery DVD), repair, refresh, never successful auto repair.

When I start a recovery from DVD (with the external screen), it wonder in order all DVD, copy the files, etc., request to restart the computer. Then after the Toshiba, Leading innovation splash screen appeared and shot a little, I * don't have an external display black-lightning *.
When I start a recovery from the HARD disk, the Toshiba leading innovation appears and for a long time increases %-complete. After a while (every 45 minutes approximately at 60%), I have the same situation: only an external black lightning.

This situation is already after I sent the machine (with the same symptoms) to Toshiba service center. They have reinstalled the recovery image (which I think was still okay) and charged me the equivalent of EUR 100, saying: there is no guarantee. When I got the machine I could actually begin as out of the box, after the updates first 83 (initiated by the preconfigured McAfee) and 2 reboots of the laptop is already more (hangs up, without the screen, etc.).

So my questions:
-make anyone had similar problems? And a solution ;-)
-Doesn't he know about the procedures used by the service center to reinstall the recovery image (I'd like to be sure that it s warranty/defective material before I send it again)?
-A way to check the material?

Any help is greatly appreciated.
LeMeutz

Hello

Sorry to hear that you have all these problems with your laptop.
At first, I must say that I've never had such a problem and can not say with certainty what can be wrong there.

In my opinion, the main problem is the screen. It's OK that you try to use the external screen and try to solve this problem, but I think that recovery image installation is not solution for this. You wrote that your machine has been already verified by Toshiba service but I n t understand what was the problem with the display. Is everything is OK with the screen now or not?

Back to the recovery image:
This is a user forum, and I think that no one here will be able to explain the policy of service exact Toshiba but, in my opinion, if you have long guaranteed valid, service provider is required to help you without taking any money except in special situations such as the removal of the BIOS password. So I don't understand why they took 100 euros for the recovery image installation.

I think you should contact the new service and explain the situation. Do some photos as proof of what exactly happens and tell them you want to have good rework the device. You paid for the new product, you have the guarantee and book must work. If there is problem, service should make the diagnosis, what is the problem and fix it.

Later when get back, creating you recovery media first. It can be DVD or USB. After having done this disabling automatic Windows update and when you will be informed about updates check the list and install important updates only. Do not install updates such display or WLAN driver.

Sorry, but I can't say much.

Tags: Toshiba

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