Satellite Pro L500-1 t 5 BlueScreens and visualize disruptions

A few days ago my laptop crashed when I he began and showed a blue screen with the code:

0 x 0000116 (0xFFFFFA8007AF8010, 0xFFFFF88004AC3D9C, 0x0, 0,)
0 x 0... (02) atikmdag.sys address FFFF88004AC3D9C base at FFFF88004AB1000

After that, it was impossible to boot the operating system (Windows 7) regularly.
The PC is very slow and had a lot of disruption in the display (some columns with horizontal stripes across the screen). Start the computer in safe mode was possible, but the disruption was still there.

My first idea was to uninstall the graphics card (ATI Radeon 4650 Mobility) and it worked.
I could start my OS normally.

But the laptop kept crashing in a BSOD after a few hours.
The report after it was:

BlueScreen
6.1.7601.2.1.0.768.3 OS version
ID: 1031
BCCode 116
BCP1: FFFFFA800580A010 (in an accident later it was FFFFFA80040BB010)
BCP2: FFFFF88004A2F7F8 (later FFFFF88004AA07F8)
BCP3: 0... 0
BCP4: 0... 02
6_1_7601 OS version
Service Pack 1_0
Product 768_1
Data to descripe the problem:
C:\Windows\Minidump\010314-23602-01.dmp (bzw. 010314-22791 - 01.dmp
C:\Users\Myame\AppData\Local\Temp\WER-79388-0.SysData.XML

I sent it using Toshiba, January 3, but I did not answer until now. So I hope that someone here could help me.

I tried many things (drivers update, windows update, tests of software malware and many more), but nothing really continuous working. Sometimes the disturbance disappeared for a few hours just return again. When I started a game, the laptop crashed immediately. So I suspected a lack of memory.

I did a witch proven my computers memory memtest work perfectly and during a hardware test my hard drive seemed to work too - but I'm no expert in this. When I did a full test material (with a trial version of EVEREST) the tool always crushing when the test reaches OpenGL. I disabled my video card and the test passed. After that I could use my laptop regularly... but without a video card.

Yesterday, everything has worked perfectly - there was no accident and no disturbance of the display. When I tried to stop the computer, I noticed, that windows wanted to install a new update for ATI Radeon Mobility 4650 (which was in fact very old). It happened several times in the last days and never did something good.

And of course it would reactivate the dev video. So I tried to prevent it to disable the updates.
But it does not work. Installed the WIndows update and it came to pass that he should be: that day crashed my computer, when I started it and since this time, the disruption of the display again. And this time it seems to stay... disabling the card does not help this time.

I don't know what else to do. Does anyone have an idea?
I suspect a problem with the drivers. But I can't install the drivers with the official Catalyst software.
I have my Toshiba laptop for summer 2010 and never had any problems like that.

0 x 0000116 > (0xFFFFFA8007AF8010, 0xFFFFF88004AC3D9C, 0 x 0... 0, 0 x 0... 02) atikmdag.sys address FFFF88004AC3D9C base at FFFF88004AB1000

From my point of few graphics card is the troublemaker.
The atikmdag.sys file that occurs in the BSOD message, belongs to the ATI driver.
I don t think that the graphics card driver might cause this problem. If GPU driver problem, new installation or update should fix the problems. But it seems that helps too.

This is why I think the GPU chip is malfunctioning.

By the way: you should not send an email to Toshiba, but contact the Toshiba authorized Service Provider (ASP) in your country. Service guys are usually the first point of contact in the event of hardware problems.

Tags: Toshiba

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