Says cannot find a subscription associated with this Adobe ID but I clearly pays for her...

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• I have a new subscription to creative cloud, which is paid, received a Bill and I have an account. When I launch Illustrator, so I can only use the trial version. A pop-up Adobe says that it cannot find any subscription associated with my Adobe

  I have a new subscription to creative cloud, which is paid, received a Bill and I have an account. When I launch Illustrator, so I can only use the trial version. A pop-up window Adobe says that it cannot find any subscription associated with my identification code Adobe what can I do to change this?

  Hello Hans,.

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• I just updated my creative application of cloud. When I did this, all my applications disappeared and he cannot find a subscription associated with my account. Does anyone else have this problem?

  I just updated my creative application of cloud. Once this is updated correctly all my applications disappeared from my dock. And when I put applications in the dock, he can now find a subscription associated with my account. What the helllll. Anyone else having this problem? I type this, I expect to hear back by the people of the online help.

  Hi André,.

  You could try to connect the Creative outside swarm (in preferences) and before coming back in and see if that helps. The procedure is described here: connect and disconnect activate Cloud Creative applications

  -Dave

• Can someone help me with this message: we have found subscription associated with this adobe id

  After the installation of CC 2015 I get this message, but only when I try to open After Effects.

  It opens everything else correctly. It seems to be back to an Adobe membership I used a trial before you buy.

  When I click on the link with my correct ID that works on everything else "Have a different Adobe ID?" - he says that there is no subscription for that account.

  FYI: I followed the steps of CIHI - and still does not work:

  Hing-while-working-Mac-OS-x-10-9-and-later/ http://blogs.adobe.com/kevinmonahan/2014/09/10/Premiere-Pro-CC-freezing-on-Startup-or-Cras

  Help, please!

  

  Uninstall aftereffects.  then reinstall it using your desktop cc application, unless the desktop app shows that suggests that you try.

  If it's by offering a trial and all the rest is correctly listed

  close your office cc application.

  Rename the opm.db file by:

  Navigate to the OOBE folder.

  Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE

  Mac OS: /users/folder/Library/Application Support / Adobe / OOBE

  and rename the file opm.db in opm_old.db, for example

  Finally, launch your cc desktop application.

• I try my adobe illustrator afte of having bought the student creative cloud Adobe License license. It simply says that no subscription associated with this identification code Adobe to manage my account, that I can see that my purchase has gone through.

  try my adobe illustrator afte of having bought the student creative cloud Adobe License license. It simply says that no subscription associated with this identification code Adobe to manage my account, that I can see that my purchase has gone through.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Hello. I have a simple-app membership of creative cloud to Adobe Premiere Pro (at least) on PC, however, Adobe says "we have found a subscription to Adobe Premiere Pro CC 2015 associated with this Adobe ID". I don't have another code. Can you help me?

  Hello. I have a simple-app membership of creative cloud to Adobe Premiere Pro (at least) on PC, however, Adobe says "we have found a subscription to Adobe Premiere Pro CC 2015 associated with this Adobe ID". I don't have another code. Can you help me?

  Hi Nicolas,.

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• Lightroom works only with reduced funktionality. Develop module is not available.  Adobe can not find the license associated with my Adobe why identification code? Every month I pay an amount for PS and LR...

  After the upgrade to Windows 10 Lightroom works only with reduced funktionality. Develop module is not available.  Adobe can not find the license associated with my Adobe why identification code? I bought the license more than 1 year ago. Every month I pay an amount for PS and LR, and for the past 4 months I can't work. Russian support team cannot solve this problem and sent me here.

  Thank you! I reset my password, the problem was in it.

• trying to connect to my citrix client, when turn on my computer it gives me an error saying "cannot find NOT. CHM with error 2: the system

  I have a Gateway laptop, I had some connection to my work site to work.  This is the Citrix program. I noticed that when I connect to my system, it gives an error code "Unable to find concentr.chm with error 2." It doesn't let me work.  I tried to uninstall the program, and he says that I am not the administrator? I'm the only person who uses my computer and I bought it new.  I tried re setting factory and it doesn't work. Help

  Hello eking2293,

  Microsoft Answers is the consumer forum based. It would be better addressed in the forum TechNet for ITPRO.

  Click on the following link to post your question on TechNet:
  http://social.technet.Microsoft.com/forums/en-us/w7itprogeneral/threads

  Sincerely,

  Marilyn

• In Windows NT Workstation 4.0, I get this error message: cannot find the sound card with this port number. Please check your settings and try again. Any help?

  There is this computer that I recently installed Windows NT Workstation 4.0 on and I would like to know how to install sound blaster 16, on this without receiving this error message. If someone wants to say how it is obsolete or install a new operating system, please do not post. Thank you. If anyone has the same issue on an ordinary pc or Virtual PC, you can publish. It is a computer. If you're going to say how microsoft does not support, I need to install a better operating system or the above mentioned inconvenience or something similar to those, please do not post. Any help will be appreciated. The specific sound card is Creative Labs sound blaster Pro 16 of 1.x.

  Hello Grant Heckel,

  Windows NT Workstation 4.0 is not supported in the Microsoft Answer forum.

  You can do a search on the internet and find information about the Sound Blaster Pro 16 and NT 4.0 Workstation.

  Such a thread is listed below:
  http://www.pcguru.plus.com/VirtualPC.html

  Sincerely,

  Marilyn

• Bought the plan from month to month for Adobe Illustrator CC but creative cloud shows «We have found an Adobe Illustrator CC 2015 associated with this Adobe ID...» "Could not find any help to communicate directly with Adobe!

  Hi all, I'm quite new here and I really need help!

  I have purchase a plan from month to month for Adobe Illustrator and it does not at all! Creative cloud does not recognize my subscription even after receiving an email of confirmation of purchase from them. I'm really angry that there is not anyway to email Adobe or call them (I'm in Singapore).

  I check my account on the website and it says that I can't look at my plans/subscription now for maintenance.

  Which means that anything that I can do, even if I want to terminate the program now. It is a very overwhelming experience T.T

  Thanks in advance!

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  Contact technical support during the week - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Windows Live Mail will not open attachments PDF - error message: there is no file associated with this extension

  My Dell Inspiron 560 with win7 Home premium 64-bit, windows live Mail worm 2009 and software adobe reader 9.3.4 will not open a .pdf attachment.  I get a window saying there is no file associated with this extension.  If I copy the file to the desktop and double click it opens.  Go to control panel, default programs, type of file associated with specific programs, the. PDF file for Adobe 9.3 How can I do so. PDF attachments will be open in Win Live Mail?  Thank you

  I read the investigation. If you read my reply you would ask in the correct forum now.

  If this is not enough, ask in the appropriate forum. This isn't a problem with Internet Explorer.

  Windows Live Mail Forum
  http://www.windowslivehelp.com/forums.aspx?ProductID=15

  Bruce Hagen
  MS - MVP October 1, 2004 ~ September 30, 2010
  Imperial Beach, CA

• I agree with the creative cloud.  I got a new computer and it says that it cannot find my subscription.  Very frustrating. Help, please.

  I agree with the creative cloud.  I got a new computer and it says that it cannot find my subscription.  Very frustrating. Help, please.

  Please let us know the:

  1. the place of purchase

  2 order No.

  3 adobe ID (email)

  private e-mail because I was unable to find any Cc registered at your forum Email ID.

  Concerning

  Stéphane

• I subscribed my plan as a student, but the program says that it cannot find the subscription.

  I use my program Adobe Macbook pro (Laptop) and Windows Desktop (in Home).

  I purchased my plan as a student and already paid my monthly expenses, and it works in my macbook. But then I tried to make it work in my Office Windows and failed... saying: "cannot find subscription. What is happening this situation?

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• When opening first pro it says ' cannot find subscription?

  I bought the first Pro and received a confirmation E-mail and downloaded it but when I open it says "trial has expired" so when I log in and try to put the licensed software, it then says cannot find subscription.

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• Cannot open this file does not have a program associated with this powerpoint action-

  original title: =-help

  I was able to open downloaded PowerPoint now all of a sudden I get the message that this file does not have a program associated with this action.  Create an association in the folder option control panel.

  Hi JeanZM,

  By anychance have upgraded your MS Office? or remove powerpoint? Anyway try

  Rightclick the downloaded powerpoint presentation, select openwith-> select powerpoint-> tickmark "always use the selected... program. "and click ok.

  You should be able to open the rest of the slides without any problem.

  I hope this helps.