«says that my computer sends /virus malware»

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• Call to access the computer, recently received a phone call from someone saying that my computer has a virus online damage the hard drive.

  Recently received a phone call from a person saying that my computer has a virus online damage the hard drive.  They said that my computer license of Microsoft and utilimately ID wanted remote access to my computer via maintenance PC (pc22.com) to correct it.  Is this a new type of fraud that goes around?

  It is not a new type of fraud, but it IS a scam.  MS does not give that kind of information, and they do not call users.

• Your company has never called a home residence to say that a computer has been infected with malicious malware?

  I just got a phone call from a person stating they are from Microsoft saying that my computer is infected. They asked me to run something and then they gave me a webiste to type. I was very tired and I asked for a phone number and she gave me 1-416-915-3536 or 1-800-500-44600 and ask Christine.

  Is - is this legitimate?

  Please notify.  Thank you... Bernadette

  It is a scam.  Whatever you do, don't let them get close to your computer.  MS does not have that kind of appeal.

  Good luck.

• Whenever I try to download it says that there is a virus attached and will not allow the download to continue.

  Whenever I try to download it says that there is a virus attached and will not allow the download to continue.  It only gives me options other than come on the Microsoft site.  Help!  How can I fix this problem without having to lose all the information stored on my computer?

  Original title: download questions

  Whenever I try to download it says that there is a virus attached and will not allow the download to continue.  It only gives me options other than come on the Microsoft site.  Help!  How can I fix this problem without having to lose all the information stored on my computer?

  Hello

  It would seem that you are infected with malware.

  Read the answer in the link by The ball

  http://answers.Microsoft.com/en-us/protect/Forum/protect_other-protect_scanning/i-get-error-message-xxxxxxxx-contains-a-virus-and/fbb5e0fd-63bd-4E01-9a98-6074d33a8fd6

  Your PC is probably infected with the new variant of Sirefef AKA Zero access. The authors scheduled to turn several times a day to help him avoid detection by anti-malware programs.

  See http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Win32%2FSirefef

  Suggest you use HitmanPro Kickstart, which should remove this malware and fix changes made to the computer by the malware: http://www.surfright.nl/en/kickstart , you must use an uninfected computer to download it to a flash drive and then follow the specific directions on how to run the program on the infected computer.  Hitman Pro Kickstart is available as a 30 day trial version.

  See http://dl.surfright.nl/Kickstart-FAQ.pdf and http://dl.surfright.nl/Kickstart-User-Manual.pdf

  Good luck...

  
   

  http://ask-Leo.com/why_did_i_get_infected_even_though_i_run_antimalware_software.html?awt_l=Bg3x_&awt_m=JrWyqK6R8ZdfbL

  See you soon.

• Can not download anything download everything internet says that it contained a virus and has been deleted automatically?

  Can not download anything download everything internet says that it contained a virus and has been deleted automatically?  Don't know where to go from here.  My windows Defender disappeared at the same time. I get a message that I need to turn it on and then he said: they can access it.  I did a search and it appears anywhere on my computer.

  Original title: download problems

  Hello Mro63

  If you have another computer, download Kaspersky Rescue Disk burn that to a CD and boot your system with.  The update of the virus database, then ask him to perform an analysis full.

  If you do not have another computer, see if you can download and burn on a disc at a friend's House.  Bring this record label, and then start your system with it.

• Has had a phone call saying that my computer has sent warning messages. They want to guide me through the changes to stop the problem. Is it a scam?

  Has had a phone call saying that my computer has sent warning messages. They want to guide me through the changes to stop the problem. Is it a scam?

  It's a scam. Give them nothing.
  Contact your local police.

• I have a popup that says that I have a virus he locked a tab in safari. How can I restart safari without open tabs

  I have a popup that says that I have a virus he locked a tab in safari. I suspect the popup is a phishing attempt, and I didn't click on the OK button. I closed Safari, but whenever I have restart Safari he wants to open the tab with the context menu. How can I restart safari without open tabs? I now tried the SHIFT key while restarting.

  I'm runnning OX 10.8 and Safari 6.x.x

  Thank you

  Blake

  

  Blake,

  Read: Phony 'technical support' / 'ransomware' popups and web pages for a solution.

  

• Received calls of 20-30 of India saying that my computer is at risk.

  I get calls from the India by saying that my computer is in danger and that they work for Microsoft Windows - they want me to turn on my computer, etc..  They seem to know a lot about me - including my address, phone, how many computers we have etc.  It's for real?  My computer seems to work very well.   Usually, the caller I.D. is blocked but this last time, as the number 161-408-6100 came.  I got probably 20 to 30 calls of this nature in the past months - has anyone else experienced this?

  Thank you

  Hello

  This is most likely a scam. See the following link for more information.

  http://www.Microsoft.com/security/online-privacy/msName.aspx

• Hi there is a box keeps coming up saying that another computer has the same IP as mine? What does that mean. ??

  A box is constantly on my computer screen saying that another computer has the same IP as mine and I need to contact windows for help.  What this means please.

  Thank you Michelle.

  The error means exactly what it says: there is another PC on your LAN that has the same IP as the PC you are using.  If you're in a work environment, speak to your personal network.

• I get a popup message on my computer saying that another computer has the same IP address as mine.

  original title: address Ip issues

  What should I do or what it means when a warning is displayed on my laptop saying that this computer has the IP as another device?

  This means that there is another computer/device on your local network with the same IP as your PC. Try to configure your network adapter to use DHCP, or just give it an IP address different yourself... most LANs are minimal and you shouldn't have a hard time to randomly select another IP.

• Balloon messages keeps popping up saying that my computer is at risk. MS Security Essentials is off

  Original title: my computer is at risk.  MS Security Essentials

  ball keeps popping up saying that my computer is at risk.  MS Security Essentials is disabled.  but when I open it, it says it's on and up to date.  going on what?

  Hello

  Have you made changes on the computer before this problem?

  You can check if the Security Services Center. Follow the steps.

  (a) press the Windows key + R on your keyboard.

  (b) type services.msc and press enter.

  (c) scroll Security Center.

  (d) double click on Security Center.

  (e) on the general tab, change the Startup to automatic type.

  (f) click on start.

  (g) click apply and OK.

  (h) restart the computer and check with the question.

  Post back with the results for you help more.

• I received a call from someone claiming to be windows saying that my computer has malaciuos spyware etc on it

  Original title: windows scam

  can u tell me what are all the files in the windows/inf folder, I received a call from someone claiming to be windows saying that my computer has malaciuos spyware etc on it, and they are located in the inf file that is to say the driver FILES the PNF

  Hello

  Of course these are SCAMS!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I received calls from someone in India who said that they are Windows services centre telling me that they have received the error message saying that my computer is corrupted

  Original title: my computer is corrupt and needs fixing!

  I received calls from a person in India who said that they are Windows services centre telling me that they have received the error message saying that my computer is damaged, and they want to help me.  But I have not received any error message on my screen.  When I asked them how they got my number they said it's from the database of Windows. The number they gave me is 02921252715 and when I called the number of the person on the other end told me that they are a company called Windows e-solution, independent company and is not attached to Microsoft Windows.  What should I do?  Are these authentic calls and approved by Microsoft Windows?

  Hello

  Its a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• My dell optiplex 740 will not start. The screen is black, once it displays the Dell logo. It does not say that the computer is in mode 'sleep'.

  My dell optiplex 740 will not start.  The screen is black, once it displays the Dell logo.  It does not say that the computer is in mode 'sleep'.

  1. Did you the latest changes on the computer?
  2. When was the last time it was working fine?
  3. You receive an error message?

  Method 1

  See the articles below and check if it helps.

  Computer stops responding with a black screen when you start Windows XP

  http://support.Microsoft.com/kb/314503

  After the Windows Logo appears or after you log in to Windows, a Windows XP computer cannot display the wallpaper, a black screen or a blue screen

  http://support.Microsoft.com/kb/318027

  Method 2

  I suggest that you start the computer in the last good known Configuration mode and safe mode, post back with the result.

  A description of the options to start in Windows XP Mode

  http://support.Microsoft.com/kb/315222

  How to start your computer by using last good known Windows XP Configuration

  http://support.Microsoft.com/kb/307852

  How to fix a computer that does not start

  http://Windows.Microsoft.com/en-us/Windows-XP/help/Setup/how-to-fix-computer-that-will-not-start

  Method 3

  If the computer can boot in any mode, then I suggest that you perform the clean boot procedure and check if it helps.

  It is possible that some third-party programs installed on the computer is causing the problem.

  To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  See section to learn more about how to clean boot.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Reset the computer to start as usual

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  (a) click Start, type msconfig in the search box and press ENTER.

  (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

  (c) under the general tab, click the Normal startup option, and then click OK.

  (d) when you are prompted to restart the computer, click on restart.

• I received a phone call from someone claiming to be windows saying that my computer has been infected.

  only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help.  He hit me the windows and "R" key at the same time.  Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow.  Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer.  I became very suspicios and did not continue with his appeal.  Is it a hoax or someone really trying to help me?  Because I did not communicate with him, I feel that this is not a legitimate operation.  Thanks for your help.

  original title: telephone call from Windows?

  Hello

  It's a scam.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  We have all the errors and warnings in our Event Viewer

  That's what you do if you never give them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  See you soon.