Scanner could not be initialized

I work on a macbook. I have a HP Photosmart C6180 all-in-one. I run Mac OS X 10.5.8. My printer is mounted wireless via Airport Extreme wireless network. My software and drivers are up to date for all of the foregoing.

When I try to analyze what I get:

Error

Sorry, scanner could not be initialized.

(An error occurred communicating with the scanner).

This includes the launch via the software on my laptop HP and the menu scan on the C6180.

Suggestions? I have tried to remove the HP software completely, remove the network printer and then reinstall them all.

If you still have the HP software for pre - 10.6 Snow Leopard on your Mac, you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Then, remove and reinstall the printer in System Preferences, Print & Fax.

You do not have the software now since Snow Leopard as well print & scan drivers built-in. scan from Preview apps or Image Capture. Scan from the front panel of the printer does not work yet.

Tags: HP Printers

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