Scanner only works on some computers

I recently bought a Canon LiDE 220 scanner which is supported by El Capitan according to apple of supported scanners page, but whenever I try to scan on my computer it says "Scanner reported an error. Cannot communicate with scanner ". I installed the Canon software before you try to analyze, and I wonder if that's a problem because it works on two MacBook Pro (Non-retina display) without the Canon software. I restored my computer from a time machine backup I made before I installed the software, and I still had no luck. Any ideas?

So in summary:

Does not work on MacBook Pro (Retina Display) OS X El Captain with or without software and drivers from Canon.

Does it work on MacBook Pro OS X El Captian without Canon software.

I tried to use a snippet, page printers and preferences system, Capture of Image Scanners and scanner Canon proprietary application all to nothing done.

Has anyone run into this or know why it works on some computers, but not mine? I love a fix or work around.

Thanks in advance

Hello Mos Fett,

Welcome to Apple Support communities.

Looks like one of your MacBook Pro has a communication problem with your scanner, and you have tested the device with multiple applications and drivers.  If you haven't already done so, try to run through the printer General troubleshooting tips in the article below.

Get help to solve the problems of printer on your Mac - Apple Support

If you have another question of impression

These steps may resolve with no other obvious cause printing problems:

  1. Open the Printers & Scanners System Preferencespane, then select your printer and click the minus (-) to remove the printer from the list.
  2. Follow the steps described in the previous section to add your printer.
  3. If the problem persists, reset the printing system, then follow the steps in the previous section once more.

If the issue is not resolved, these final measures to avoid that any currently installed printer drivers:

  1. Reset the printing system again.
  2. Rename the file to/Library/Printers:
    • From the Finder, choose go > go to folder. Then type /Library and then click OK.
    • Click once on the back of the printer to select, and then press ENTER to start to rename the folder. Type Printers-old , and then press ENTER to save the new name.
  3. Follow the steps in the previous section once more.

If the problem persists, you can use the information in this article to further isolate and solve the problem:

Insulation in Mac OS X - Apple support questions

See you soon.

Tags: Notebooks

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