scanning black and white but colored wrong scan OK

OfficeJet Pro 8600 more

Copies n & B Standalone are very low. Color copies are excellent. B & W scans on my computer appear almost not. Color scans are excellent.

Any ideas?

Travis_C wrote:

Hello jkaminky

When you press on copy and go to the settings adjust you the lighter/Darker? Also are you running the latest firmware? What operating system do you use?

Travis,

Yes, the printer was up to date in its fireware. I am running Win 7 Pro (64), but the problem resurfaced surface during a copy operation only one position from the table of the printer. I advanced the lighter/Darker the maximum setting and it helped, but not as 'Normal' of origin. If I chose a copy in color at the keyboard, a B & W document came out excellent. My troubleshooting reveled that the problem wasn't actually in the scaning aspects of printing of the operation.

I made a number of steps with scaning of troubleshooting. I carried out all them from the table and sent output to a flash drive on the printer. I wanted to keep the remote computer. Even from the keyboard on the preview screen, I could see the very light scans of B & W, I did a number of quality adjustments to their levels of maxminum with an improvement, but not quite to its previous level of quality.

I was ready to leave when he came for me to restart the printer. I turned it off and unplug the power cord. After a short wait, I reconnected the power and the printer. He was back to his old self well with everything that normal value. It's now a happy printer with a happy owner.

Thanks for the reply. Take this into account if another comes with a problem on the copies where the copies n & B are very low, but color copies are very good.

Thanks again.

-John

Tags: HP Printers

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