Schema of database for IPCC Express 3.5 2

Similar Questions

• Third of the reporting tools for IPCC Express?

  Someone has some good suggestions for reporting for IPCC Express tools with tool included historical reports? I need to provide more robust outbound reports, and most of the historical relationship is centered on incoming calls. So I was wondering if there are some 3rd part there tools that offer better reporting box. We could develop our own with the Crystal, but I'm looking for something more 'out of the box. Thank you!

  Hey Jon,

  This seems to be a very common question on this Forum.The only thread I could find which does not reference Crystal Reports has been that of December last year that speaks of a product of prognosis.

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda04fd/0#selected_message

  I do not use this product, but thought this might help you in your search. Perhaps could you follow up with Wei and see where it leads you.

  Take care!

  SoC

• Schema of database for the processing of the results

  Hi all

  I have a question on the results of teststep registration in the database. I use the generic recordset as my database for the recording of data.

  In my database (SQL Server), there are the following diagrams: dbo, dbtest1, dbtest2. I created all the tables of results (UUT_Result, Step_Result etc...) of the generic Recordset object in all schemas. Therefore, to display the results in the table of Step_Result, I specify the schema as well as the name of the table, for example SELECT * FROM dbtest1. Step_Result.

  Is there a way to tell Teststand to save the result in another schema (dbo, dbtest1, dbtest2) programmatically?

  Yours sincerely,

  chati

  Yes, the tool is easier to visualize what makes SQL. A user can access patterns as much as they have permission for. The problem is that, in order to specify the schema, you must assign the rating on your SQL commands. I don't know of an easy way to do this in Teststand.

  If you manually create the SQL commands is noted:

  [Database]. [Schema]. [Table]

  It is easier to implement multiple user names and to use the default schema to define.

  You can also have a database that is different for each category of journaling (and no need to use patterns at all).

  A lot of good information here:

  https://TechNet.Microsoft.com/en-us/library/dd283095 (v = sql.100) .aspx

• Wrap the stopwatch for IPCC Express

  I've seen a number of conversations about the film the timers being availible in IPCC Express 4.0 so that you can put a delay after an agent ends a call before taking another.

  I've not seen this in the documentation. Is this availible and if yes, how do you implement it?

  Thanks for your comments.

  Its configured in the section Contact Service queue. See the attached picture.

  Please evaluate the useful messages.

  adignan - berbee

• CD demo for IPCC Express/CRS?

  Hello

  Is there a demo CD for Express (CRS) of the IPCC? A way to test the installation?

  Thanks in advance.

  -Mike

  You will need to contact your cisco for a loan sales person. Because the software only runs on the Cisco MCS servers. I know that the cisco sales guy there new servers ready for evaluation purposes

• messages from the queue for IPCC Express 4.0

  When I have callers in a queue, I want them to hear a message/music for 30 seconds. After the 30 second interval, I want to play another message asking the caller if they continue to maintain - or leave a message. If they continue to hold, I want to keep playing the message/music to the point it was stopped before. Is this possible? Anyone could do this?

  To clarify, I am able to play the music/message on hold - I am just unable to regain it back where it was stopped.

  Thank you

  Well, it's a delicate question. If you use the steps to hold/unhold to read music/message is not possible.

  If you want to use .wav files and stage play quickly, you have to manually to splice the message/music in separate files and play like that.

  Please evaluate the useful messages.

  adignan - berbee

• Custom reports for IPCC Express

  I know with version 3.1, you can customize reports using Crystal but I can´t find information related to version 3.5 (3). Is is possible to use the Crystal also with this version?

  Yes. The compatibility matrix shows which is supported:

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/

• IPCC Express ver 3.5.3 OS Version?

  I have a client who is re-installation of their software of IPCC on a newer server. Can they install OS worm 2000.2.7 more service packs first, or what I need to install a version (2000.2.5) earlier, install IPCC Express 3.5.3 and then upgrade the operating system?

  Thank you

  Dave

  Hello

  You must install OS 2.7 more service packs first and then proceed with IPCC Express 3.5.3 installation.

  Also see the matrix of compatblity for OS versions supported for Ipcc Express.

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/crscomtx.PDF

  Concerning

  Srikanth

• IPCC Express, option for the appellants out of the queue and leave a message.

  We are running 4.0 (5) IPCC Express improved. I need to configure our current ICD script so that when the appellants are held in the queue, they can press 0, out of the queue and leave a voice message. The ICD script we use is an exact copy of the script icd.aef by default on the system, it has just been copied and renamed. My question is, what are the steps I need to use the script to enable this feature?

  Two options. Option 1: Use the IPCC completely to save messages and manage messages as you seem to did so. Option 2: Transfer the caller to your voicemail number pilot and use your voice mail system to record the message.

  Steps to Option 1:

  1 early on in the script, use the step to read the Contact information call to capture the called number and save it as a variable.

  2. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.

  3. in the leg successful step to get a string of digits, add the following steps.

  a. contact Dequeue step.

  b. reading quick step that contains a prompt that asks the caller to record a message after the tone.

  c. step recording, which records the message saved in a Variable of type "Invite".

  d. use the Terminate step to end communication with the appellant (you can add a quick step before that game if you want to tell the caller that the message has been saved).

  e. at this point, you can either use writing document step to record voice messages in a folder on the server of the IPCC, or you can use a series of other steps to place a call to the queue and play the message the following agent that meets, or you can attach it to an email and send it it make the address email of your choice (or a combination).

  I have this HUGE warning. I had several problems with what I've been able to overcome, but it requires a bit of diligence.

  -L' registration step requires a termination character (# or *). If the caller hangs just straight up, the script returns an exception and drop dead. You can manage the 'contactinactiveexception' using a step on the Exception and have it go to a label that you can put it as the first step under the leg successful registration step. In this way, if the user hangs up, the script handles the exception by going directly to the successful step. You can clear the exception just after that.

  -You will also want to handle this exception before Terminate step. If the caller hangs up and you try to put an end to this contact when he is no longer active, the script will always die, and the remaining steps will not run.

  We use the option to place a call in the queue. In itself, this requires a lot of thinking to make sure that the script is not die when an exception occurs. I ended up putting some exceptions in place where if there is a problem and that the recorded message never makes it to an agent, a log file is stored on the server as well as messages stored in a .wav file. Then, an email is sent to the contractor with these attachments also.

  Thus, it is as effective as make you it. Try to keep things simple at first, and then build on that to improve the experience of the appellants.

  Steps for Option 2:

  1. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.

  2. in the leg successful step to get a string of digits, add the following steps.

  a. contact Dequeue step.

  b. call no redirection to the number voicemail pilot.

  I have not used this option, so I can't say with certainty how Callmanager will handle this call. The voicemail system will need to see the call as transmitted from a number that has a voice mail on the system account. If this does not work, you can use a dummy CTI Port with a fake extension that is configured to transfer to voicemail, then the voicemail box must be associated with the wrong extension. If you use Cisco Unity, you will also be able to use a routing rule to force the IPCC calls to a particular mailbox. Call the Viewer from the unity tools depot allows you to see the way in which the appeal is made to the unit.

  I hope that helps you and that it is not too verbose.

• Am about to buy DW.  2 quick questions before proceeding.  (1) can I associate a DW created an EXTERNAL SQL Express database for the read/write site?  Can be made safe?  (2) am plans to use Contribute to allow non-technical users to end dry change

  Am about to buy DW.  2 quick questions before proceeding.  (1) can I associate a DW created an EXTERNAL SQL Express database for the read/write site?  Can be made safe?  (2) am plans to use Contribute to allow non-technical end users EASILY change the sections of the web site.  Can this work?  Thank you.

  I would like some ideas.

  A CMS is the standard solution in the industry today. The most common environment is LAMP (LINUX, Apache, MySQL, PHP).

  Some of us to write custom CMS systems for a living. I concentrate on CMS for retirement centers. There are all kinds of solutions CMS available ranging from generalist, off-the-shelf CMS like WordPress, completely custom, with a lot of opportunities in the meantime.

• Make the database for planning

  Hello
  
  I try to install Hyperion planning 9.3.1. what I did installed Oracled 10 g express edition on my machine and I logged in it where I see four tabs:
  
  1 administration
  
  2 object browser
  
  3 SQL
  
  4. public services
  
  Now, I want to do a relational database for my planning application before going forward with the whole upward.
  
  How can I do like database link to it?
  
  Please advise!

  Hello

  Administration > manage users of the database > create >

  Enter the name of user and password

  CONNECT and RESOURCE must be checked, also check CREATE VIEW

  It is not advisable to give the DBA role for users.

  It is probably best if you create a user (schema) for each product, for example

  HSS
  EAS
  PLANSYS
  PLANAPP

  Replace planapp by the name you want for your planning application.

  See you soon

  John
  http://John-Goodwin.blogspot.com/

• I still get the update for 2005 express edition SP4 on my automatic updates

  Windows XP version 2002 the home Ed.

  I have Windows XP Home ed. 2002 version on my laptop, I get the update for 2005 express edition SP4 on my automatic updates. Should I ignore it?

  You missed to type exactly what says the photo at the top of the first window I had open to you.

  You typed the name of the product by typing the name of full patch available for you.  "Microsoft SQL Server 2005".  This is the product that is the update for.

  This site, the site of Windows/Microsoft updates and - well - any web site of Microsoft is not * my * web site.  Like you and many others who ask questions and answers on this forum, I am just a user of the products in question.  You do not normally talk to Microsoft in any direct way (or representative) in these forums.  There are Microsoft employees that could pop and answer a few questions here and there-, but for the most part paert - just people devote time and knowledge freely.

  Now, back to your question.  Looking at article in the Knowledge Base Microsoft (KB) for the update that you say is offered:
  http://support.Microsoft.com/kb/2463332

  He said one of these products:

  • Microsoft SQL Server 2005 Analysis Services
  • Microsoft SQL Server 2005 Developer Edition
  • Microsoft SQL Server 2005 Enterprise Edition
  • Microsoft SQL Server 2005 Enterprise Edition for Itanium-based Systems
  • Microsoft SQL Server 2005 Enterprise Edition X 64
  • Microsoft SQL Server 2005 Express Edition
  • Microsoft SQL Server 2005 Express Edition with Advanced Services
  • Microsoft SQL Server 2005 Reporting Services
  • Microsoft SQL Server 2005 Standard Edition
  • Microsoft SQL Server 2005 Standard Edition for Itanium-based Systems
  • Microsoft SQL Server 2005 Standard Edition X 64
  • Microsoft SQL Server 2005 Workgroup Edition
  • Database internal Windows

  Could be the reason that this particular update is offered.

  As a general rule, given you have Windows XP, would you install updates critics/high-priority updates from Microsoft, or Microsoft/Windows Update web site.  The optional parameter is only... As an option.  Most of the people here would agree - you should avoid all non - Microsoft drivers for hardware devices available from automatic updates from Microsoft, or Microsoft/Windows Update web site.

  -If you install this update?  Yes.

  Why?  You have the a product mentioned above installed and it needs patches.

  What happens if you have trouble to install the update?  The web page I've linked to the KB article has a section "Troubleshooting Windows update issues" - use if you have problems with this update of Windows.

• Codec on IPCC Express problem

  Hi Pros,

  I have an improved Setup IPCC Express 4.0. Now, I had chosen G.711 as codec for IVR prompts during the CRS installation. Is there a way I can change the type of codec G.729 without reinstalling CRS. And also, can I use transcoding services if my correspondent uses G.729 & IPCC Express uses G.711 as IVR calls.

  Kind regards

  Pratik

  You'll need to re - run the installer to change to G.729.

  Yes, you can use the transcoders for transcoding between codecs.

  The rate of post useful!

  Chris

• IPCC Express scripts custom Variable

  Hello

  Within the IPCC Express 3.5 (3) can define a variable that I can refer in many scripts?

  For example; I could define a variable to 1 on a script1 and then on another script2, I an IF statement, referring to this variable in script 1.

  I can't find a method to do this.

  Thank you very much

  D

  This is the case even with 4.0.

  Guys look at the script repository

  http://www.Cisco.com/en/us/partner/products/SW/custcosw/ps1846/products_implementation_design_guides_list.html

  Discover the scripts State_Check and State_Update under the IP - IVR folder, that's exactly what you want to do.

  I create a similar script for a client who needed to set the variable to the fire drill and redirect all calls in line waiting and again to voicemail when the variable is defined, in all the scripts of the IPCC, I used the State_Check as a subflow at the beginning of the script, and then in the loop of the queue.

  HTH,

  Chris

• IPCC Express 4.0 (4) SR01 installation problem

  Hello

  I tried to install the SR01 for 4.0 (4) IPCC Express using BARS, and in the fourth step of the Restore Wizard, when I run the tool to update CRS, a popup asks me to locate the patch file. Once I located the SR .tar file, an error message prompts the system fails to copy the contents of the .tar file.

  The BAR is installed in the same machine that CRS, is the cause of this problem?

  Make sure that there are no spaces in the path to your directory i.e. c:\patch update. Make the path to the c:\patchupdate square.

  There are NO spaces in the path.