Similar Questions

• By clicking on the firefox icon causes the blue screen crash

  It started Friday, February 25, at mid-day. The only changes to the system this morning there were a plugin Adobe Flash player or Shockwave update, I'm not sure and an update on the Office of Scottrade Elite trading app. Two of these changes took place around 0900. The problems began around 1130, when the system, Windows 7 Home Premium had a blue screen crash. Therefore, I uninstalled each of the applications mentioned. I can't open Firefox to work on plugins, because whenever I click on the icon I get a crash blue screen with the words "Failure of Page in the nonpaged area" at the top. I also uninstalled and reinstalled the Firefox application with no clear beneficial effect. Scottrade trading app has been reinstalled and working well, causing no other probs.

  Hi all

  I have just recived an e-mail from mrcart and I think it is very likely that his problems were caused by "Iolo System Mechanic Pro":

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/Windows-7-crashes-with-blue-screen-when-running/3e72f5e2-0d59-4946-8050-401a397e2911

  "Windows 7 crashes with blue screen during the execution of IE8, 'page in the nonpaged area failure'...
  What this shows is that the ampse.sys driver is the cause of the crash.
  The ampse.sys is a driver for System Mechanic Pro.
  System Mechanic Pro has been known to cause problems in Windows 7...

  best regards / John Kirk.

• Blue screen crash

  Hi guys,.

  Its a week ago my laptop started to have a problem with this blue screen crash. This blue screen appeared suddenly and forces it to close. At startup, it hangs at the start page. It appears the Hp Logo in the Middle East and "Press ESC to continue" but nothing happened when I hit ESC. It will take some time before it can be turn on again after clicking on F8 at startup to save Mode.

  Here is the link to the Minidump file

  http://www.mediafire.com/?5c36f4a8iue9oti

  Also, im using Hp Probook 4411 s. I have no idea how to solve this thing crash blue screen. Thanks in advance for your kind answers.

  Have you tried running sfc/scannow? Hello

  Microsoft System Restore can be applied if you enter in safe mode or operating system you can enter inside Windows? No matter if, within windows or safe mode, you can press start, all programs, accessories, System Tools, and system recovery. Will appear a Board where you can select an earlier date in time as attempt to correct the problems.

  Run chkdsk /f /r can be launched in cmd, if you enter in safe mode you can press start, all programs, accessories, cmd. Then type the command and press ENTER.

  If you don t know how to get in safe mode, when you turn on the device immediately press F8 repeatedly, appears advanced startup options and there you can select Safe mode and press ENTER.

  Alternatively, you can run full antivirus scan of the system, but what is your antivirus protection?

  Post the results and doubts or questions Don t hesitate and ask.

  Best regards.

• Crash blue screen on R50e, 1834, BYG - xp family

  
  

  This question is reolved.

  Blue screen crash was due to obsolete wireless adapter driver.

  Updated from the link below and R50e is not only functional but faster than ever!

  http://www-307.IBM.com/PC/support/site.WSS/document.do?lndocid=TVSU-update#HP

• HDMI causes the 'Blue screen' Crash Vista (64), Dump & Halt

  Vista (64) 'Blue screen' Crash, Dump & Halt causes the HDMI

  I have a HP Pavilion dv9843cl Entertainment Notebook PC

  .. .and when I tried my HDMI it fails and does not hurt with a Vista (64) judgment of crash, dump and system 'blue screen '.

  Any ideas of what can be the cause?  .. .and even better, a solution?

  Greg

  Try the old driver 7.15.11.5665A. I solved my problem with the old driver.

• I don't like to upgrade Windows XP to Windows 7, because I'm blue screen/crash during the upgrade but the upgrade Windows XP to Windows Vista does not crash during the upgrade!

  I have my computer to another, here my specs:

  Intel Core 2 Duo
  Hard drive 500 GB
  2 GB OF RAM
  DVD player
  Floppy Disk
  The operating system that is running Genuine Windows XP Professional Service Pack 3 and just upgraded Windows 7 (but I know before upgrading Windows 7) and keep the blue screen / Crash when upgrading to Windows 7. but the upgrade Windows XP to Windows Vista is not blue screen/crash during the upgrade.
  Is anyone to upgrade from earlier version of Windows to Windows 7 without crashing and spending fortune?

  Hello

  1 did you change on your computer before this problem?

  2. What is the blue stop screen error message?

  3. When you receive a blue screen during the upgrade?

  You can follow the suggestions and then check.

  Method 1

  Disconnect external devices connected to the computer?

  Method 2

  You can read the article and then check.

  Upgrade Windows XP to Windows 7

  http://Windows.Microsoft.com/en-us/Windows7/help/upgrading-from-Windows-XP-to-Windows-7

  See also:

  Windows 7 Upgrade and Migration Guide

  http://TechNet.Microsoft.com/en-us/library/dd446674 (v = ws.10) .aspx

• Computer has a blue screen crash about 5 minutes after each start up successful

  Computer has a blue screen crash about 5 minutes after the start of successful with the error msg: Stop 0x0000008E (0xc0000005, 0xb7e4571d, 0xb1440748, 0x00000000) Atapi.sys-address b7e4571d base at b7e3b000 datestamp 48025396. Any help is appreciated.

  Hi jason12685,

  1. Did you the latest changes on the computer?
  2. When was the last time it was working fine?

  Method 1

  Possible causes of this error include the following:

  • Drive hard damage
  • Problems of material General configuration with the BIOS, memory, hard drive, or with other devices
  • Incompatible device driver
  • Incompatible software

  Check out the articles below and try the steps mentioned, check if it helps.

  You receive a random "0x0000008E" error message on a blue screen in Windows XP

  http://support.Microsoft.com/kb/827663

  General troubleshooting for an error message that you receive randomly in Windows XP: "Stop 0x0000008E"

  http://support.Microsoft.com/kb/945658

  Method 2

  I would also say that you update all the drivers for hardware devices on the computer by visiting the manufacturer of the computer or the device manufacturer's Web site.

  How to manage devices in Windows XP

  http://support.Microsoft.com/kb/283658

• Blue screen Crash webcam plugged during the conversation live call video windows

  Whenever my webcam is plugged in a conversation in windows live, to allow us to start a video call, it causes my computer crash blue screen and closed.

  It did not used to do this, and we do not know why?

  We use Vista and the WebCam is a model of Delux from Logitech:

  M/N: V-UBG35, V20

  I tried uninstalling and re - install the WebCam software, but it makes no difference.

  Thank you very much for any help you can give us!

  AppleRight

  Hi pgard,

  1. did you of recent changes on the computer?

  2. what software do you use for video conversation?

  3. What is the error message that you receive in the blue screen?

  It seems the webcam must update software or good version of the driver must be installed.

  Check out the links and try the steps mentioned below.

  http://forums.Logitech.com/T5/video-chat-applications-non/BSOD-for-notebook-webcam-Deluxe/m-p/68910

  http://forums.Logitech.com/T5/webcams/computer-crashes/m-p/118452

  If fails it step above, they are checking in the case where the newspaper for the cause of blue screen of death and post back with the details.

  What are the information contained in the logs of the event (Event Viewer)?

  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

  For additional support, post your request in the forums of Logitech using the link below.

  http://forums.Logitech.com/T5/webcams-video-calling/CT-p/webcam_video

  I hope this helps!

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows 7 - Crash blue screen - STOP: 0X000000F4

  Hi all

  Windows 7 - Crash blue screen - STOP: 0X000000F4

  Screen shows e blue screen will display the following error code:

  STOP: 0X000000F4 (0XFFFFFA800C4C4B10, 0XFFFFFA800C4C4DF0, 0 X 0000000000000003, 0XFFFFF8000418FE20).
  I tried to restore the mode, the safe & all the option available to start properly.  Given that I have no DVD of windows 7 to re - install windows again.
  My question is as follows:
  -Is - error code says something.
  -A way to re - install windows without CD or DVD or save the image.
  -Also, I can read and access data from the C: & D: drive in cmd in restore mode guest mode.
  Waiting for your suggestions.
  concerning
  Jagdish kone

  Blue_Screen_image_.PDF

  Hi Philippe,.

  Thanks for your reply. I want to reinstall windows on the same SSD. Given that the SSD drive works great as external drive.

  So please could you confirm, how do I reinstall windows again. As I see there are recovery drive comes when I use the SSD as external drive.

  Waiting for your suggestions.

  Concerning

  Jagdish

• Crash blue screen Windows 7 w / BCCode: 4A

  I get an unexpected blue screen crash from time to time, and any help would be greatly apperciated. Info PC Specs and error attached.  Is there anything else I can provide to help? Again any help would be greatly apperciated.

  Manufacturer: ACER

  Model: ASPIRE V5-471-6473

  Model #: MS2360

  CPU: Intel (r) Core i3 - 2367 M CPU @ 1.40 GHz 1.40 GHz

  GPU: Chipset video Onboard

  Installed memory (RAM): 4.00 GB (3.80 GB usable)

  HARD drive: 500 GB (449 GB usable)

  System type: 64-Bit OS (Win7 Home Premium SP1)

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033

  More information about the problem:
  BCCode: 4A
  BCP1: 0000000077ADBBAA
  BCP2: 0000000000000002
  BCP3: 0000000000000000
  BCP4: FFFFF88003E49B60
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\091216-26738-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-118264-0.SysData.XML

  Read our privacy statement online:
  http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:
  C:\Windows\system32\en-US\erofflps.txt

  Windows
  Problem: To stop unexpectedly
  Files helping to describe the problem:
  091216-26738 - 01.dmp
  SysData. XML
  WERInternalMetadata.xml
  See a temporary copy of these files
  WARNING: If a virus or other security threat caused the problem, open a copy of file can harm your computer.

  Hello

  This error checking to be sure malware is involved not so much see my next response methods to do a thorough check.

  Resolutions of errors (blue screen) stop in Windows 7 - has a section for if you can or cannot start Windows.
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  We can analyze the minidumps if you make it available from the OneDrive or another file sharing of sites (such as MediaFire). If you have problems downloading the minidumps copy them on the desktop or the Documents folder and download them from there.

  Adding files to your OneDrive
  http://Windows.Microsoft.com/en-us/Windows-8/getting-started-onedrive-tutorial

  A disk - sharing files and folders and change the permissions
  http://Windows.Microsoft.com/en-us/onedrive/share-file-folder

  ZIP or download the content of the C:\Windows\minidump

  Use OneDrive to upload collected files

  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  -----------------------------------------------------------------------------------------------

  Check the memory, BIOS, low level drivers from the chipset, other key device drivers,
  antivirus/antispyware/security programs by using the methods in solving the problems
  link above and those below.

  Be sure to check the hard disk for errors using checkdisk and sfc as shown below.

  Check the system for malware, rootkits software in particular (see methods in a later answer below).

  ----------------

  BCCode: 4A

  BCCode: 4A 0x0000004A<-- read="" this="">
  * 1089.html? = date order http://www.faultwire.com/solutions-fatal_error/IRQL-gt-Zero-at-System-Service-0x0000004A- Bug control 0x4A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE<-- read="" this="">
  https://msdn.Microsoft.com/en-us/library/ff559001%28V=vs.85%29?f=255&MSPPError=-2147217396
  

  ========================================================

  Vista and Windows 7 updated drivers love then here's how update largest. Reference to Vista also applies to Windows 7

  It's my generic how updates of appropriate driver: (updating the video/display driver and BIOS)

  This utility, it is easy see which versions are loaded: run DriverView - see
  Hide Microsoft drivers - updated those without drain in their names. (Also update BIOS and drivers from the chipset.)

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common. Control Panel device - graphics card configuration-manager - note the brand and complete model of your graphics driver - double-click - tab - write version information. Now, click the driver update (this can do nothing as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT it will refresh the driver stack.

  Repeat for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their own software and drivers and the other main device drivers you have.

  Now go to the website of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration), then site of the manufacturer of the device (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Review of the BIOS, Chipset and software updates on the site of the manufacturer of the system while there).

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Always check in the Device Manager - tab drivers version you install actually shows up. This is because some restore drivers before the most recent is installed (particularly that audio drivers) so install a driver - reboot - check that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Installation and update of drivers under Windows 7 (updated drivers manually using the methods above is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
  http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

  If you update the drivers manually, then it's a good idea to turn off the pilot facilities in Windows updates, that leaves is to Windows Update, but it will not install the drivers who are generally older and cause problems. If updates offers a new driver and then hide it (right click on it), then go get new ones manually if you wish.

  How to stop Windows 7 automatically install drivers
  http://support.Microsoft.com/kb/2500967

  ----------------------------------------------------------------------------------------

  Tests of memory intercept all errors, such as memory do not match (possible even for poles that seem identical) and how faster memory is placed in system behind the slower memory. Also is it better to Exchange also sticks in and out to check for those, even if all the tests of memory do not show a problem.

  To test the RAM here control - run 4 + hours or so.<-- best="">
  www.memtest.org

  For the Windows Memory Diagnostic tool.

  Start - type in the search-> memory box - find top - right click - Memory Diagnostics tool follow RUN AS ADMIN instructions

  Windows Vista: How to scan / test your memory with Windows Vista memory or RAM
  Diagnostic tool
  http://www.shivaranjan.com/2007/11/01/Windows-Vista-how-to-scan-test-your-RAM-or-memory-with-Windows-Vista-memory-diagnostic-tool/

  How to run the diagnostic tool memory in Windows 7
  http://www.SevenForums.com/tutorials/715-memory-diagnostics-tool.html

  I hope this helps.
  --------------------------------------------------------------------------------------------
  Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

• Blue Screen Crash with BCCode: 116.

  OT: Blue screen Crash.

  Signature of the problem:

  Problem event name: BlueScreen

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 2057

  More information about the problem:

  BCCode: 116

  BCP1: FFFFFA80123714E0

  BCP2: FFFFF88004A30E5C

  BCP3: 0000000000000000

  BCP4: 0000000000000002

  OS version: 6_1_7601

  Service Pack: 1_0

  Product: 768_1

  Files helping to describe the problem:

  C:\Windows\Minidump\041815-25053-01.dmp

  C:\Users\Chris\AppData\Local\Temp\WER-104427-0.SysData.XML

  Read our privacy statement online:

  http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  Can anyone advise on how to remove this anomaly, such as mentioned above?

  We need the log files themselves (called a DMP files) because they contain the only record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.
  
  
  
  
  Please follow our instructions to find and download the files, we need to help you fix your computer. They can be found at here

  If you have any questions regarding the procedure, please ask
  
  

• Blue screen Crash 0x7a error - whenever I play a game fullscreen (in this case, Fallout New Vegas)

  original title: Blue Screen Crash - whenever I play a game fullscreen (in this case, Fallout New Vegas)

  For some reason that I was constantly blue screen crashes whenever I'm playing Fallout New Vegas on my computer. I'm positive my computer takes care of everything, I will list the specs below. He broke down twice today while I played for a good two and a half hours before the first, but then when I rebooted and went back into the game, he has frozen almost immediately so I ended the process. Then I tried once more, maybe got 10 minutes of play until a third crash...

  Here are my specs;

  Biostar H55 HD motherboard Intel

  Intel i3 to 2.93 GHz processor

  Mushkin 4 GB Ram DDR3 (1333 MHZ)

  500 GB Seagate HDD

  NVidia GeForce GTS 450 graphics card

  Orion HP650D 650W PSU

  I went into the Device Manager and ensured that all my drivers are up to date, that don't seem to not be.

  Here are the final details of the accident.

  1

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7600.2.0.0.768.3
  Locale ID: 4105

  More information about the problem:
  BCCode: 7A
  BCP1: FFFFF6FC400070C8
  BCP2: FFFFFFFFC000000E
  BCP3: 00000000108BA860
  BCP4: FFFFF88000E19008
  OS version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\111010-25156-01.dmp
  C:\Users\Adam\AppData\Local\Temp\WER-51921-0.SysData.XML

  2

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7600.2.0.0.768.3
  Locale ID: 4105

  More information about the problem:
  BCCode: f4
  BCP1: 0000000000000003
  BCP2: FFFFFA8005B20B30
  BCP3: FFFFFA8005B20E10
  BCP4: FFFFF800031855D0
  OS version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\111010-31187-01.dmp
  C:\Users\Adam\AppData\Local\Temp\WER-42468-0.SysData.XML

  If someone could give me a hand I would be very grateful, it became extremely frustrating :(

  Hi Adam,.

  This method works.

  the sfclog tells me that the files in this folder are damaged:

  C:\Program Files\Windows Sidebar\Gadgets\Weather.Gadget\images

  Replace them with the files of your DVDs:

  http://blog.NirSoft.NET/2009/09/17/how-to-extract-missing-system-files-from-the-DVD-of-Windows-7vista/

  BugCheck CRITICAL_OBJECT_TERMINATION (f4)
  A process or thread crucial to system operation has unexpectedly left or been
  terminated.

  1 crash is probably caused by: csrss.exe

  ExceptionCode: c0000005 (access violation)

  the second accident is caused by your HARD disk:
  MODULE_NAME: hardware_disk

  FAILURE_BUCKET_ID: X64_0xF4_IOERR _C000000E_IMAGE_hardware_disk

  Your disk has i/o errors causing Windows to fail. Back up all the data and check the HARD drive with a diagnostic tool.

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• Blue screen Crash BCCode e1.

  Original title: Blue screen crash

  Hello

  Sometimes, I get a blue screen crash and hoped someone could tell me why.

  Here is the relevant information:

  19/07/2013

   

  Signature of the problem:

  Problem event name: BlueScreen

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  More information about the problem:

  BCCode:                                               e1

  BCP1: FFFFF80003B78D50

  BCP2: 0000000000000002

  BCP3: FFFFFA800C822790

  BCP4: FFFFFA800C822790

  OS version: 6_1_7601

  Service Pack: 1_0

  Product: 768_1

  Files helping to describe the problem:

  C:\Windows\Minidump\071913-41355-01.dmp

  C:\Users\JEM\AppData\Local\Temp\WER-165485-0.SysData.XML

  I posted the .dmp file, zipped to Skydrive. Here is the link HTTP://sdrv.ms/15gXEz4.

  Thanks in advance for your help.

  McAffe often contributes to BSOD

  
  Please remove and replace it with Microsoft Security Essentials at least to test...

  
  http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  http://www.Microsoft.com/security_essentials/

• Help! Blue screen Crash!

  I updated my computer to windows 7 and added a gtx - 470 and a new drive. Everything has been working well for several days.

  Today during bootup until he locked in the first Asus splash screen. I reboot, then he gets past the first screen and starts successfully.

  What happened several times.

  Then I'm in first edition and everything works fine for awhile then I get a blue screen crash.

  I don't know what to do.

  My system:

  ASUS p6tws pro

  Windows 7 pro version 6.1.7600 Build 7600

  i7cpu 920

  12 meg RAM

  Here is the report on the accident:

  Signature of the problem:

  Problem event name: BlueScreen

  OS version: 6.1.7600.2.0.0.256.48

    Local ID:                                            1033

  More information about the problem:

    BCCode:                                             116

  BCP1: FFFFFA800E02E4E0

  BCP2: FFFFF880113D723C

  BCP3: FFFFFFFFC000009A

  BCP4: 0000000000000004

    OS Version:                                        6_1_7600

    Service Pack:                                      0_0

    Product:                                               256_1

  Files helping to describe the problem:

  C:\Windows\Minidump\022211-34133-01.dmp

  C:\Users\mts\AppData\Local\Temp\WER-49483-0.sysdata.xml

  Hoppe, your pc is OK. IF is so just marked as answer.

  B.R.

• Creation of Blu - ray causes windows crash blue screen

  I'm testing the first Elements 7 for the creation of better quality DVD and Blu ray discs. Source is AVCHD 1920x1080i and I managed to create a number of DVD and a Bluray without problem. My last try creating a Bluray disc failed at about 98%, burn underway with an error of the device. As a result, a windows blue screen crash. Much more worrisome is that if I re - insert the BD RE disc in my PC to erase it and start over, he immediately requested a windows blue screen crash, so I assume that the disk is in ruins. I've used Premiere Pro, Ulead and more recently Cyberlink Power Director and Sony Vegas. The quality of images DVD produced by the Prime Minister is far superior and the output Bluray was also excellent. CyberLink has proved to be a flat good package of the poor quality of the re-output stream. Sony Vegas Pro seems the only one to recognize raw images of AVCHD and choose of does not recompress it! The version of Movie Studio does not seem to do that, however, I only got a limited trials go. I narrowed my choice to upgrade to Adobe first, or the cheaper 7 elements that fits my needs for the home movies, however, has a major accident of windows, that I never tend to get scared me. Why o why is there not a burn to the option of hard drive for creation concerning the Bluray DVD? Someone has a similar problem - any ideas as to what I might try?

  A situation of BSOD normally indicates something is not systemicly with the computer. It may be a software (usually BONES), or related equipment.

  The first thing I would do would be to gather all the info on your system and full list OS, version, updates, etc. and all material specifications. Something in these lists might be a clue.

  Then I would look carefully at the observer of events, in particular the tabs system and Applications. Look for the yellow warning at the time of the BSOD messages and especially the red error messages. It might be easier to invoke a BSOD, so that you know the exact time and date of the accident. Carefully consider each yellow and each message in red. Many might not give much useful info, but some could talk you a lot about what happens and can even give you the cause. Please explore all the links that are provided in each of these messages. They should take you on either the website of MS, or on the site of a software or hardware of the company. These will probably be where you will collect the most important data.

  Here's what to look for in the event viewer:

  

  Give us all the details which is is found.

  Also, see this LINK. The video is a little long, but will provide you with a lot of troubleshooting advice and also tools of notes MS. Make of these tools and their use.

  Good luck

  Hunt