scroll bar of Vista window Explorer (file window) guard scroll up

I use Vista Home. When you use Windows Explorer, the scroll bar in the folder keeps scrolling box up automatically, even I slide the scroll bar down, she will move back to the top.

Hello

(a) don't you make changes to the computer until the problem occurred?

(b) when was the last time it was working fine?

(c) the problem occurs only with windows Explorer?

I suggest you to try the steps below and check if they help to resolve the issue.

Step 1:

Try to start your system in safe mode and check if you are able to scroll in Windows Explorer without any problem.

To start in safe mode, see the link below.

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

Step 2:

If the scroll bar works correctly in safe mode, I suggest that you perform a clean boot in normal mode and check if the problem is still persist.

Follow the steps mentioned in the article below.

How to configure Windows Vista to start in a "clean boot":

http://support.Microsoft.com/kb/929135

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

a. Click Start, type msconfig.exe in the start search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

b. on the general tab, click the Normal startup option and then click OK.
c. When you are prompted to restart the computer, click on restart.

Hope this information is useful.

Tags: Windows

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