Security blackBerry Q5 destroy backup?

Hello!

I want to do a wipeout on my Q5 phone security...

they are recommendaing to make a return to the top on bblinks...

but I have no photos, no video, I do not use any application outside of FB and twitter

Whatever backup being dethrone I would lose my contacts?

THX

It happens, and it happens also to iOS devices. I had it happen on my iPad2.

Try this, go to the App file manager. choose "Device" at the bottom left and place you > misc > android > DCIM > camera. There are pictures in there? At the bottom change to the display of the list and scroll to the file "Thumbs.db". What is its size? I saw this very large file sometimes. It can be removed safely. You might also look through the other folders for similar files that are very large for no apparent reason.

If you can't find what is the cause then make the backup and do the wipe by following the instructions.

Tags: BlackBerry Smartphones

Similar Questions

  • Z30 blackBerry not able to sign in Blackberry Protect. Backup and restoration of function does not. "Your device is not associated with a Blackberry ID."

    Unable to sign in Blackberry Protect.  Backup and restoration of function does not. Message is: "your device is not associated a Blackberry ID."  My Blackberry Messenger and Blackberry World works well so I'm sure this isn't a problem of ID on the phone.  I can sign in link, Blackberry.com and Protect.  I see my device to protect, but can't send messages, or view it on a map.  Times out with cannot reach peripheral message.  BB Protect on device has a circle whirling next to the on/off switch.  Cannot turn off.

    I deleted the link and re-installed.

    I reset the phone to the default (factory) and signed in.

    OS level is 10.2.1.3062

    BB link is 1.2.3.56

    I managed to understand this. I had to remove the device from the Blackberry Protect site.  Protect.BlackBerry.com. I deleted my new and connected device with my Blackberry ID.  I don't know if the step of wiping was necessary because I have not tried my backup with the current configuration of the device after the deletion.  The restoration is underway for me!

  • BlackBerry software restore backup after repair

    I sent my BlackBerry Z10 for repair aas the SIM reader was faulty.  Before that, I did a full backup, resulting in a 3.29 GB file against the BlackBerry ID of the handset.  When the handset is returned from repair a new ID had been affected.  So I couldn't do a restore, as the handset ID does not match the ID of backup.  I changed the ID of the handset at the time of the backup, but was not yet able to restore for the same reason.  Is this something to do with the PIN code?  If so, how could change that?  I need to be able to restore the data customization and media.  on my computer the folder is empty, so I hope that this backup of 3.29 GB is on a BlackBerry server in the cloud.

    How to restore from my backup?

    Another thing, BlackBerry link indicates a newer version of the OS being available and yet I have later on the handset.  A screen saying I need to update and another saying the my current is the same as the update available?

    RBOONE wrote:
    Thanks for coming back. How do you do a thorough cleaning of security? I did a factory reset before sending it in for repair.

    Settings > Security > Security Wipe.

  • Security blackBerry Smartphones software

    I'm not running any security software on my BBB. I know I should. Most of you work what software?

    Looking for suggestions.

    Thank you

    Well, there is not. And you can't have an 'anti' viruses for a virus that has not yet been achieved.

    There are a couple of less scrupulous of software developers who sell anti-virus BlackBerry apps, but I don't recommend any more that I recommend that you turn off your car in sunscreens to hold down the key of the Sun on your paint job.

    As long as you have a good backup (which allows to protect) and do a manual backup as well each week, you can support the virus when and if it opens and infects your machine. If. When and if.

    That's my opinion. You can find some that are different, but I doubt their motivation and make sure that they are not wearing a tinfoil hat.

  • Blocked to wipe security blackBerry jump

    BlackBerry support team please answer.

    I started the wipe of security on the Blackberry break about an hour ago. Now, the screen is black (the monitor is on but the screen is black) and nothing happens.

    The phone is now connected to the charger that is powered by the sector, to ensure that electricity to run.

    Must I keep waiting?

    2 situation happened and a few minutes later, after the "backing up apps" message appeared, the screen become black and nothing else happened, just like at the beginning. I've pressed and hold the power button to stop it. The same problem reappeared. After you go through all these a few times, situation 3 kicks in.

  • Z10 blackBerry blackberry specific 10 backup and restore!

    Hello
    How can I save a specific application or data without backup in my whole phone?
    My phone has problems and I want to restart to factory settings. The problem is I can not save password blackberry guardian without saving the settings, and I have a checkbook app I cant backup without saving applications!

    Help, please.

    Thank you

    Hey blakhaddad,

    Welcome to the community of BlackBerry Support Forums.

    Thanks for the question.

    You can do a selective restore by going to BlackBerry link and click settings.  Click on restore data from device and choose from a backup file and you can choose the settings Application data, media,

    However, you cannot restore unique requests.

    Let me know if you have any other questions.

    See you soon.

  • Wipe security blackBerry Z10 z10 impossible!

    Hello

    After you type "blackberry" in the title of the security wipe section, remaining to keep grey delete button,

    without the ability to press it...

    What can I do to clean the phone?

    Thank you

    Tüvi

    Either way, I had this problem when I was with the Arabic language

  • Wipe the Z10 Z10 security blackBerry problem

    Nice day

    Last night at 10:30 I started a wipe of my BlackBerry Z10 security is expected to be completed at the time wherever I woke. But it is now 1:30 and it still shows the shredder icon. Would it really just that it took 27 hours (and still ongoing) to wipe the device? I don't believe it. What can I do to fix this?

    Your help will be greatly appreciated.

    Yours sincerely,

    Christopher van der Velden

    No, it's a bit long.

    Try to remove the battery for five minites, reinsert and see what happens. If the cloth continues, let it sit for a bit longer and then let us know.

  • Forgotten issue of Smartphones, password and security blackBerry

    Hello

    I have a real dilemma. Not only I seem to enter a wrong password, but I forgot as truly the question of safety.

    I wanted to subscribe to BlackBerry messenger (not necessary not previously) and also got stuck trying to use my BlackBerry Playbook.

    Is there a solution when I seem to have incorrect information for both?

    Helen

    Hello and welcome to the community!

    There are several different security credentials in the world of the BB... but what you have said, I guess you're saying your BlackBerry ID. Therefore, start first with these please:

    • KB28685 How to reset the BlackBerry ID password by using the password recovery question
    • KB32111 "The link is no longer valid." occurs when you attempt to reset a BlackBerry ID password
    • KB26361 How to change or reset the BlackBerry ID password
    • KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address
    • KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with

    If you have forgotten your ID BB credentials AND access non - BB (for example, Outlook, webmail, etc.) for the e-mail account which is currently configured on your account ID from BB, then these instructions should allow you to recover access to your account ID from BB.

    However, if you do not have access to this e-mail account, then your challenge is much larger, and you have a choice to make depending on your situation:

    1. If you have no AppWorld records you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:

      • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
    2. But, if you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your prior AppWorld purchase records.

    Good luck!

  • Security blackBerry camera App can see you on z10

    I have a defender with a dvr security system, I can see online and Iphone, anyone know if there is an app to display on Blackberry Z10?  Thanks in advance!

    Come to buy 3 IPhone 6s bb sorry I have been faithful to you early can longer your just so far behind the ball

  • Security blackBerry Z10 wipe

    Hi-i did a wipe of security normally as I used to do with my other bb, but z10 when I did now its said to be connected to a system, a black screen with the icon but nothing works please help me what to do...

    Take a look at this solution

    http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/black-screen-blinking-red-led-Z10-not-working/...

  • Wipe data security blackBerry Smartphones - how to restore the mail application?

    Feature: BB Torch 9800.

    Provider: t-mobile.

    I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

    I did a Wipe of security under option.  Now, my Mail app icon is gone.

    If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

    1. how to restore the Mail app?

    2. is it possible to do a hard reset of the device to factory default as a new phone?

    3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

    Thanks for your help!

    Hello and welcome to the community!

    email_dc wrote:

    1. how to restore the Mail app?

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

    email_dc wrote:

    1.

    2. is it possible to do a hard reset of the device to factory default as a new phone?

    There are several methods (which, BTW, no I believe to be useful to your situation):

    • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
    • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
    • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
    • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

    email_dc wrote:

    1.

    2.

    3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

    N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

    Good luck and let us know!

  • Smartphones blackBerry on PC Backup is not complete

    Latest version of the desktop software.  Stops at 98%, while 'Backing up Smart Card Options 1 of 1 Record'.  Never finished, cancel does not work.  Need to remove the USB cable to stop the process, no file is placed in the backup folder.  HE USED TO WORK.

    Tried pointing the file to two different new folders in my documents and a stop C:\.

    tried to re - a corner of the SIM card.

    Hello and welcome to the community!

    Here's a knockout who deals with this error:

    • KB29522 "Backup of database error" message is received at Options smart card database when you save the smart phone BlackBerry with the BlackBerry Desktop Software

    I hope that it contains something useful!

    Good luck and let us know!

  • BlackBerry 10 restore backup of the Torch 9800 to Z10

    Hello

    Is it possible to restore the data from your backup of your 9800 on the new z10? I understand that there may be some problems of slight compatibility, but in general, contacts, SMS/MMS/Email etc., will be those catering for the Z10 or not?

    Bit confused as heard that the Z10 is not compatible with the blackberry software, you get on the CD to put on your PC... I have to go old skool and write all my contacts in a paper directory (please not lol)...

    The new z10 using a new program called link BB, download you it from the Blackberry site and install it on your PC. His replacement of Desktop Manager. To answer your question, you cannot restore your data from a backup file with BB Link to your new Z10. But you can transfer a device on the z10 (Contacts, calendar, contacts BBM etc.).

    BlackBerry will update the link BB software to allow you to synchronize our contacts with Outlook via USB. Many people are synchronization with outlook.com and other cloud services.

  • BlackBerry 10 how backup Applications

    Hi, I'm a newcomer on BB Z10, I wonder how backup all my apps installed and paid. I tried with the blackberry link. I already installed on my desktop. But the choices are back for documents, music, videos and photos.
    Can someone help me please give me feedback. Thank you very much.

    LiekeBerry wrote:
    Hi Mr. JSanders, would you please give me the link of the BB link, probably, I downloaded that badly. Because I have already done check on my desktop, but the choices are still music, Documents, videos and photos. Thank you very much.

    What are the support options for the SYNCHRONIZATION to and from your PC <> Z10, not for backup.

    Your backup, link, click the upper right gear or parameters.

    You will then see the backup options.

Maybe you are looking for