BlackBerry software restore backup after repair

I sent my BlackBerry Z10 for repair aas the SIM reader was faulty.  Before that, I did a full backup, resulting in a 3.29 GB file against the BlackBerry ID of the handset.  When the handset is returned from repair a new ID had been affected.  So I couldn't do a restore, as the handset ID does not match the ID of backup.  I changed the ID of the handset at the time of the backup, but was not yet able to restore for the same reason.  Is this something to do with the PIN code?  If so, how could change that?  I need to be able to restore the data customization and media.  on my computer the folder is empty, so I hope that this backup of 3.29 GB is on a BlackBerry server in the cloud.

How to restore from my backup?

Another thing, BlackBerry link indicates a newer version of the OS being available and yet I have later on the handset.  A screen saying I need to update and another saying the my current is the same as the update available?

RBOONE wrote:
Thanks for coming back. How do you do a thorough cleaning of security? I did a factory reset before sending it in for repair.

Settings > Security > Security Wipe.

Tags: BlackBerry Smartphones

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