Select icon workstation: so, 'aid', so: "Help and Support Center" - > does not work.
When I select "Help and Support Center" with Microsoft, I get the error message: "Windows cannot find helpctr.exe.
Do you mean you see a message like this:
Windows cannot find 'helpctr.exe. Make sure you typed the name correctly and then try again. To search for a file, click the Start button, and then click search.
The Center help and Support sometimes get broken with overzealous cleaning and there are a lot of things to 'try' who sometimes work and sometimes they are not. Sometimes people drop everything simply and never reuse Help and Support Center, but it can still be repaired.
Do you now or nave already used third-party applications on your system where the product description includes descriptive as sentences:
cleaner, mechanic, detective, doctor, heal, optimize, clean up, tune up, speed up, set towards the top, compact, compress, faster, power, boost, boost, gum, muncher. guaranteed or all that has an icon that looks like a key, the key or the screwdriver?
We will restore some things in the registry who sometimes kill himself by malicious software or, sometimes, these cleaning programs.
Before making any changes to your registry (although I hope that this update), make a copy of your registry with this free and popular tool:
http://www.SnapFiles.com/get/ERUNT.html
Then go to this page WWW of Riou (thanks, Ramesh).
http://WindowsXP.MVPs.org/startmenuhelp.htm
When you click the file startmenuhelp.reg on this page with your browser, you will see a bunch of text which is information of record that you want to apply to your system. It seems daunting, but it's not so bad.
Press Ctrl + A to select all the text, then press Ctrl-C to copy the text to the Windows Clipboard.
Click Start, run, and then in the box, type:
notebook
Click OK to open a new Notepad file.
Press Ctrl + V to paste the information that you copied into the Windows Clipboard in the Notepad file. Save the new file in Notepad on your desktop and name the new file something he can hold, as:
startmenuhelp.reg
Quit Notepad and double click the file startmenuhelp.reg on your desktop and respond in the affirmative to the question about adding information to your registry.
Test your help and your support now, then restart and test again to make sure that the changes 'stick' with a reboot.
You can delete the file startmenuhelp.reg to your desktop.
If that does not do so, you can reinstall the whole (not reinstall XP - just the help and Support Center)
Tags: Windows
Similar Questions
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I have a win xp update, but there seems to be a problem with the help and support section. whenever I have open and try to run some of the tests to keep my healthy system it stops. any ideas?
Malcolm
Startup of the service or re-registration a file sometimes solves it. Open a run window (Windows Logo key + R), type services.msc and press ENTER. Scroll down to help and Support, and then double-click it. Click on the Start button in the dialog box and change the type to automatic startup.
In a run window (Windows Logo key + R), type regsvr32 hhctrl.ocx (note the space) and press ENTER.
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On my windows vista computer, whenever I turn on my computer and log on, none of my programs work. An error message appears saying that the program has stopped working and windows will try to find a solution to the problem. The problem is that the help and support center opens either. None of my internet programs to be open, and the same error message for all. We have tried to turn off DEP, and that did not help. My computer is connected to the internet (2wire) but is not able to run due to the problems with my computer. I scanned my computer with windows defender, and we found no problem. Help, please
Hi Anna1298,
· Did you do changes on the computer before the show?
Follow the suggestions below for a possible solution:
Method 1:
Step 1: Start in safe mode and check if the problem persists.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
Step 2: If the problem does not occur in safe mode, you can put your system to boot (in normal mode) to solve the problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: After troubleshooting, be sure to configure the computer to start as usual as mentioned in step 7 provided in the above article.
Method 2: Try the SFC (System File Checker) scan on the computer.
How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
http://support.Microsoft.com/kb/929833
Method 3: I also suggest that you scan your computer with the Microsoft Security Scanner, which would help us to get rid of viruses, spyware and other malicious software.
The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
Important: During the scan of the hard drive if bad sectors are found, the scanner tries to repair this sector, all available on which data may be lost.
Let us know if that helps.
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Windows 7 help and support progam does not work
Windows 7 Edition home premium... when I go in my program options and choose Help and support, it is said that it does not work
Hello
1. have you installed program Bluetooth installed on your computer?
2 have you made changes on the computer before this problem?
Method 1:
I suggest you to check the status of the issue to keep the computer in a clean boot state.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.
http://support.Microsoft.com/kb/929135
If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem. Continue with the remaining steps to pin-point on the third party service. After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.
Important: n ' forget not the computer to start normal follow step 7 in the link.
Method 2:
I suggest you go through the following article
I can't open the help that was created in Windows Help format (WinHlp32.exe)
http://support.Microsoft.com/kb/917607
Method 3:
This could be a corrupt help file, this could be done by a Bluetooth software. I have
f you have Bluetooth in this computer, the following should work:a. click on start and type regedit in the search field, then press enter
b. If you are prompted for user account control, click Yes
(c) in the left pane, navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Assistance\Client\1.0\Namespaces\OEM\en-US\Topics
d. in the right pane, delete the "BCRM_Bluetooth_Help" string value (REG_SZ)
(if the string is not in the topics, you can find it under titles.)Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/)
How to back up and restore the registry in Windows.
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My help and support is does not and same time erorr code 0 x 80070424 shows and I didn't do the fix on erroe code no chance
Hello
(a) don't you make changes to the computer until the problem occurred?
(b) when was the last time it was working fine?
(c) what are the troubleshooting steps you tried to solve the problem?
I suggest you follow the steps in the KB article below and check if it helps:
http://support.Microsoft.com/kb/968002
Hope this information is helpful
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Help and Support service does not
Original title: Windows XP Services
I would like to first of all a service that is running, but when I try to open system information, I get a message that the help and Support service is not running. How can I start the help and Support service if I can't in the system services?Help and Support doesn't have to be set to automatic for her to work. You can leave the Manual value and it will start when it needs start (if he can).
You will see only the message you describe if the H & S Service is disabled if your H & S subsystem is afflicted in some way. If the H & S Service is not disabled, you have a different problem.
You don't describe symptoms suggestive of a need to run sfc/scannow or symptoms suggestive of a need to register the hhctrl.ocx file, but at least he has a link to a Microsoft KB article in this answer MSE.
You can unregister the file hhctrl.ocx and H & S will always launch very well (but the Index button will not work).
These ideas don't make sense to me.
Do try these things and see how they work.
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Help and Support service does not not XP
I am running XP home.
my help and support service will not start or operate.
Help!
I understand that assistance and support inside the command center is not running.
It may be that the service has been disabled.
Follow these steps:
1. click on the Start button
2. click on run, type Services.msc
3. find and double-click 'Help and Support' entry
4. double-click the entry "Help and Support" and set the startup type to "automatic".
' 5. in the left pane, click "Start the service", or restart the service ", according to what appears
Restart the computer and check the result.
Hope this helps
Post back if necessary
___________________________________________________________
If this post can help solve your problem, please click the 'bookmark' or 'Yes' to this message button. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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help and support service does not start
I can't get the help and assistance, to start, it is said, cannot start the service help and support on local computer. error 126: the specified module could not be found
Hi Pamiam2,
· What operating system is installed on your computer?
· Did you do changes on the computer before the show?
Follow the suggestions below for a possible solution:
Method 1:
Step 1: Start in safe mode and check if the problem persists.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
Step 2: If the problem does not occur in safe mode, you can put your system to boot (in normal mode) to solve the problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: After troubleshooting, be sure to configure the computer to start as usual as mentioned in step 7 in the above article.
Method 2: Try the SFC (System File Checker) scan on the computer.
How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
http://support.Microsoft.com/kb/929833
Let us know if it helps.
-
Accessibility of the FN and Support Button does not work
Hello
If like many others, I also have problem with the support of the key. ECO button does nothing, as well as wifi and one button next to him who previously opened the toshiba bulletin board.
I suspect that the problem is CCleaner which I put some Toshiba applications do not start at startup.Also if I press the FN button is not pop up the menu at the top of the screen even if I always change with her brightness level.
Someone knows how to solve this problem WITHOUT restoring the system because I've done a few days back... :/
Can you please tell us what laptop you have and that you always use the original pre-installed OS that you got with your laptop?
In any case to get it works try once again this:
Press Windows key + R > write MSCONFIG and click OK > click on the Startup tab and click enable all > OK.
Restart your laptop and test functionality. -
Cannot start "Help and support center" on satellite Notebook
I bought the laptop three months ago and activated Microsoft updates automatically on my machine, thanks to these updates I can not open help and Support Center icon because it blocks the machine. (Start > then click on "Help and Support") Can someoone advise me what I should do to fix the problem?
Thank you
MarkHello
Strange, but I've studied a bit on the net and found the very interesting site:
http://WindowsXP.MVPs.org/startmenuhelp.htm -
As some Menu items: Modules, Help Menu and Pocket Extension does not work after update to 17.0
This may be caused by the Tab Mix Plus extension
Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).
- Do not click on the reset button on the start safe mode window or make changes.
- https://support.Mozilla.org/KB/safe+mode
- https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes
You can try to install the latest Dev version of Tab Mix more if you use this extension.
See the sticky on the forum of Tab Mix Plus:
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Windows XP Professional SP3 32-bit - my help and support center is missing. When I click, it says start the service named 'help and Support '. How do I do that?
* original title - lack of help and Support Center *.
Thanks for the help :) Also, when I open my computer or any other program like the trash, the bar on the left side of the screen with the options (i.e., in the trash, which allows me to empty the tray) isn't here... Is there anyway that I can get it? I thought it was something to do with the help and support center, but even after that I got help and assistance, that sidebar is not there...
For this bar, open desktop (or any other folder). Go to tools-> Folder Options and in the general tab, check the show common tasks in the option box of records under the tasks column. The bar appears.
I hope that helps!
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I have version Dell of Windows Media Center 2005 (service pack 3) installed on my XPS 600 desktop computer. The installed Help and Support Center guide date for use with Windows Media Center 2004 and has never been updated to include most of the changes system over the past six years. Dell or Microsoft should be responsible for the update of the guides or instructions that are installed on the operating system. Not only that, but Media Center and Movie Maker themselves also grossly neglected as updates are concerned.
The currently installed Help and Support Center guide is missing details on significant changes to Windows applications and utilities. I rely on up-to-date information to make changes to my OS applications and utilities. There is a lot of information in this guide that is incomplete and misleading and therefore not very reliable.
I have an OEM of Windows XP version and I wonder if there is an update of current or replacement for this system guide and who is responsible for the update.Nothing in XP will be updated. The current Windows operating system is Windows 7. XP is already three iterations of the windows behind. A great substitute for the XP search feature (which was never very good) is Agent free Ransack.
http://www.Mythicsoft.com/agentransack/ MS - MVP - Elephant Boy computers - don't panic!
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Windows Help and support section is not up-to-date.
I get a pop window indicating that the content of windows help and support section is not up-to-date. Its tells me there is a more recent version of the help and support section, but it do not offer to fix it for me.
Hello
Have you done a recent software or hardware changes to the system?
You can review the article and check if that helps:
I can't open the help that was created in Windows Help format (WinHlp32.exe)
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On my windows vista computer, whenever I turn on my computer and log on, none of my programs work. An error message appears saying that the program has stopped working and windows will try to find a solution to the problem. The problem is that the help and support center opens either. None of my internet programs to be open, and the same error message for all. We have tried to turn off DEP, and that did not help. My computer is connected to the internet (2wire) but is not able to run due to the problems with my computer. I scanned my computer with windows defender, and we found no problem. Help, please
Download the McAfee tool to remove it. Use it in safe mode.
http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe
Reboot and install MSE.
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