"Select installed updates '-no details displayed

Similar Questions

• Installed updates are not displayed in the functions of the program

  I apply MS Updates regularly and don't have some exceptional outside two optional updates that do not install updates. However, when I Visit > program features > view installed updates no updates installed are displayed many updates are missing, including any for Vista. The freeware Software Inspector for Windows product displays updates as it is correctly installed! I ran the difficulty it utility provided by Microsoft with no joy. Any ideas?

  Dell Inspiron 530; Vista Home Premium SP2

  I think that a clean install would be better here, too. I assumed that the data on the D: drive would be preserved, Yes, but better check with Dell Support for more guidance.

  Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". " http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista (or contact Dell technical support)

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

  NB: The McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool products McAfee Consumer before you install updates, Windows Service Packs or IE upgrades and before installing your new antivirus application (for example, Microsoft Security Essentials; free).

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Unfortunately, important updates and selection of optional to install updates gives no information.

  Windows Update, you can click on the links "# important updates are available" and "optional updates # are available.
  But since I had a few problems with an update some time ago a got help from MS to sort I don't get no information on updates by following these links and the design of the window is not the same as it used to be.

  Usually there will be a list updates available with code update as "(K477415)" or similar.  Now, however, all I see is an empty box with 2 tabs to the left saying Important and optional. The two tabs are clickable, but nothing happens... no list of the updates available on one of them even if he states clearly he doesn't are updates available in both categories.

  The only thing I can do is have the update then browse the updates, they are in the section of installed updates and selected those to uninstall.  Or simply not install one of them. I can't select or deselect updated as to control those to install because they are not included.

  It seems that windows updates is screwed

  Try these:

  http://support.Microsoft.com/default.aspx/KB/971058

  http://support.Microsoft.com/kb/310747 (should work for vista and 7)

• Do not install updates error (Code 80070103) display

  When I want to install updates in windows 8, it is showing an error Code 80070103. Windows Update has encountered a problem. Please solve my problem.

  Please run the troubleshooter from here and the response with the result (if she fixed something)

• Windows 7 do not install updates

  After I selected the Option 'Install updates and then close'.   It seems to install without problem.  The next time I log on, I icon in the system tray showing the same amount of updates are "ready for installation.  They are the same updates each time.

  You receive errors related to updates?

  • Open Windows Update by clicking the Start button, all programs and then click Windows Update.
  • In the left pane, click view update history.
  • Find an update for Windows that has failed to install, and then double-click the update to view more information.
    Updates that have failed to install will display failed under status, next to the name of update.
  • In the Windows Update dialog box, next to the details of the error, review the error code for the update has failed.

  Now, you can either use the Windows Update troubleshooting tool and the error code you found or in the alternative, post returns with error codes to help the search.

  FYI

  1. How do I get support for Windows Update problems
     http://Windows.Microsoft.com/en-us/Windows7/how-to-get-support-for-Windows-Update-problems

  2. Problems with installing updates
     http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates

  3. Open the Windows Update troubleshooting tool
     http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Update-Troubleshooter

  Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

• Used to install / update download update and force the computer restarts until it finishes.

  im running windows 7 64 bit and whenever an update starts to install and download it gets to the end and then will restart my computer and fail to complete the update.

  I have since then disabled the automatic update just if I can use my computer without it restarts itself.

  the following updates fail.

  KB982214

  KB2284742

  KB981852

  KB977074

  KB982670

  Not sure why it does this or how remedy as im im am not as I'm not as computer like others, an explanation in simple terms would be helpful.

  You receive errors related to updates?

  1. Open Windows Update by clicking the Start button, all programs and then click Windows Update.
  2. In the left pane, click view update history.
  3. Find an update for Windows that has failed to install, and then double-click the update to view more information.
     Updates that have failed to install will display failed under status, next to the name of update.
  4. In the Windows Update dialog box, next to the details of the error, review the error code for the update has failed.

  Follow the links in the Windows Update dialog box under more information or help and Support to resolve the problem, then try to reinstall updates by using Windows Update in Control Panel or by mail with the error code and maybe someone may be able to help others.

  FYI

  Problems with installing updates
  http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates

  Open the Windows Update troubleshooting tool
  http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Update-Troubleshooter

  Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

• Frozen laptop to "install updates 1 of 1.

  I have a laptop Acer 5542 6 months old. In the last month, I got the blue screen twice, and I have no idea why. The laptop has been hot, is it possible that? I have now bought a laptop to computer has hope that was the least of my problems.

  Apparently not.

  I used my laptop this morning and then it turned off, and he said that he was '1 1' updates to be precise. I went out and left, I came back 5 hours later and it froze on this message, it was plugged, but my mother disconnected so that the screen went black so I told her to turn it off it had made updates to the thought.

  I plugged the laptop back in because the battery should be dead by the time, I'm home

  I don't know what to do, if you want to disable it and run the risk of seeing what is happening or what. Any way that the blue screen is related to that?

  Acer said it is out of warranty, but it has not reached the 6-month period yet!

  Hello

  § You are able to boot to the desktop normally?

  I suggest that you turn off the laptop and then turn on and check if you are able to boot to the desktop normally. Checking update has been installed on the system. Follow step 1.

  Step 1:

  a. click on Start menu and type Windows Update in the start search box and press ENTER.

  b. click view update history. This will give you a list of the updates that are installed on the system.

  c. check (failed or successful) updates on the exact date when the update has been installed on the system.

  Let us know the number of the update has been installed on the system recently.

  d. remove it clicking Update installed system.

  e. click on the update that has recently been installed on the system, then click on uninstall.

  f. check if you are able to boot to the desktop normally.

  If you are not able to boot to the desktop normally, then check if you're able to boot in safe mode. Follow step 2.

  Step 2:

  a. turn on the system and keep tapping F8 until you reach the start menu.

  b. Select safe mode and press ENTER.

  c. check the update has been installed on the system recently following step 1.

  d. remove it clicking Update installed system.

  e. click on the update that has recently been installed on the system, then click on uninstall.

  f. check if you are able to boot to the desktop normally.

  Step 3:

  If you are not able to boot to the desktop or safe mode, I suggest you do a system restore. Follow the steps mentioned below.

  Remove all floppy disks, CDs and DVDs from your computer, and then restart your computer using the power button on the computer.

  b. do one of the following:

  § If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you must try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

  § If your computer has multiple operating systems, use the arrows to select the operating system you want to repair, and then press and hold F8.

  c. on the Advanced Boot Options screen, use the arrow keys to select repair your computer and press ENTER. (If your computer is not listed as an option, then your computer doesn't understand no repair preinstalled recovery options, or your network administrator has disabled the.)

  d. Select a keyboard layout, and then click Next.

  e. on the System Recovery Options menu, click System Restore to open it.

  f. restore the computer to a previous date when it was working fine.

  For more information, see the article mentioned below.

  What are the 7 system recovery options windows?

  http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

  System Restore: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows7/system-restore-frequently-asked-questions

  For more details on updates, see below.

  Updates: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows7/updates-frequently-asked-questions

  Install updates

  http://Windows.Microsoft.com/en-us/Windows7/install-Windows-updates

  Update your computer

  http://Windows.Microsoft.com/en-us/Windows7/updating-your-computer

  Remove an update

  http://Windows.Microsoft.com/en-us/Windows7/remove-an-update

  Thanks and regards.

  Thahaseena M
  Microsoft Answers Support Engineer.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

• I couldn't install some updates on my computer, a message appears still saying cannot install updates

  I couldn't install some updates on my computer, a message appears always saying updates cannot be installed, so please advise, thank you.

  Hello
   
   
  a. you get an error message during the installation of the updates?
  b. could you list the updates or number of kb updates that fail?
   
  Method 1.
  Windows provides a built-in utility that can automatically find and fix some problems with Windows Update.
   
  1. open the Windows Update Troubleshooter by clicking the Start button, then Control Panel.
  2. in the search box, type troubleshooting, and then click Troubleshooting. Under system and security, click Fix problems with Windows Update.
  For more information, refer to the article below.
  Problems with installing updates
  http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates
   
  Method 2.
  Try also download and install these updates manually and check. Visit the Web site below and look for the number of update and choose the right operating system for the update and try to download and install.

  http://www.Microsoft.com/downloads/en/default.aspx

  
  Method 3.
  We can try to reset the Windows Update components and check if that helps resolve the issue.
  
  This article helps you reset the Windows Update components. So that we can reset the Windows Update components for you, go to the "Fix it for me" section. To reset the Windows Update settings yourself, go to the section "Let me fix it myself".
  Please see this article for steps and additional information.
  http://support.Microsoft.com/kb/971058 
  Method 4.
  If the problem persists, check the Windows Update history and check the code error or error message.
  1. open the control panel (all items view), and click the Windows Update icon.
  2. click on the link to view update history.
  3. to view the details of a single Windows Update-
  (a) select and right-click on a Windows Update list, and then click details.
  (b) click on close when finished.
  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Receiving error 8E5E0147 when you try to install updates 4, blue screens from tent to install.

  Hi, I get 8E5E0147 error while trying to install the following updates:

  KB970430
  KB976325
  KB971737
  KB973917

  Sometimes, the network connection is de-energized and finally it blue screens.

  It's on a system running Windows Vista Edition Home Premium x 64 SP2

  --

  I tried the contour of the signs down here and they did not work:

  http://social.answers.Microsoft.com/forums/en-us/vistawu/thread/f2f5cbe9-b2b4-4725-a825-418168c1179e

  Step 1 : you can first try to use Fixit for Windows Update by following the link

  How can I reset Windows Update Componets? http://support.Microsoft.com/kb/971058

  Step 2 : run Checksur (kb: 947821)
  
  Download and run the system update by the following article preparation tool: KB947821. Description of the system update tool for Windows Vista and Windows Server 2008: http://support.microsoft.com/kb/947821

  Step 3 : before you try to install the updates again, you can try to install the latest version of Windows Installer for vista , by following the link:

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

  Step 4 : put the computer in Cleanboot before you install updates, if necessary:

  To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. This article describes how to solve problems in Windows Vista by performing a clean boot.

  How to perform a clean boot procedure to determine if background programs are interfering with a game or a program that you currently use: http://support.microsoft.com/kb/939671

  1. click on Start , type msconfig in the search box and press ENTER .

  2. If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  3. in the general tab, click Selective startup . Under Selective startup, clear the Load Startup items check box.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click disable all . Click on apply, then OK. When you are prompted, click on restart.

  After you install the updates, put the computer in Normal mode:

  1. click on Start , type msconfig in the box start the search.

  2. in the general tab, select ""NORMAL STARTUP " ." Click on apply, then OK. When you are prompted, click on restart.

  You can from personal experience than BestBuy support (AKA Geek Squad) don't NOT download/run the Norton removal after you uninstall a Norton application and before you install a replacement App. There are chances that Trend Micro Internet Security (an unreliable product, at best) has not been installed correctly and that the computer never been protected since the first day.

  You don't want to upgrade the computer to Win7 with the computer in its current state, unless you format the HARD drive and do a clean install.

  NB: None of your customer's current data should be considered reliable. This includes all usernames and passwords (for example, online banking).

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Stuck at installing updates 1 of 26

  I'm stuck on the screen that says "do not turn off or unplug the machine, install update 1 of 26" it has been like that for 4 hours.

  Chode_Muncher,
  That suggested Andre, that's when you go into Windows Update, you can choose to display updates are available.  In the list, you can then select the updates to install.  You must then select only 2 or 3 then restarts once they have installed.  Repeat this process until all updates are installed. Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Computer will not properly install update KB976098 + new software

  I was a lot by browsing this site and saw that many people is facing the same problem. What I did find was a person with software problems.

  My computer was purchased 26/11 this year with Windows 7 pro + Microsoft office home and student . One day Windows were 27 updates to install and therefore has been left overnight. In the morning update no. 27 was still install and never finished. Had to restart the computer to exit the update screen. days later there were 4 updates to install. Still once, the last update was never completed.

  Now, there's only 1 update important remaining, KB976098 , the fix for the time zones that I presume.

  Not only the update will not install, now the new software may not be installed properly:

  I tried some actions (such as downloading stuff, install software, games) while windows tried to install the
  Update:

  • During the installation (for example.) Adobe Reader, Comodo FireWall took more than a minute to display its notice of default on an attempt to install software on the computer and therefore compromised the initial installation.
  • Turn off Comodo Firewall does not solve the problem. Delay of the computer respond when an action of the instalation was performed is the same.
  • The installation of update process could not be stopped once he was "installation."
  • The icon of 'disable' had no notification "update", but once to close the office and displays the message "loging off", the computer is never extinguished.
  • While playing an online game, nothing unusual has happened, no delay on start-up or exit.
  • When you save things like a packadge power point (for conferences of 2007 to display on older versions) the application would freeze and the package has never been created
  • Presentations PowerPoint would have graphics errors, such as the black and white rectangles containing all movable objects.

  After Force-reboot of the computer, cancel the auto-update feature and remove it from the list self-install, I retested evevrything:

  • Adobe Reader has been installed successfully, even with Comodo Firewall active
  • Comodo Firewall has reacted instantly to any attempt installation
  • More online games the same
  • PowerPoint correctly displays images and created packages without error
  • Turn the computer off was possible without forcing the stoppage.

  Now, I'm checking the updates installed and found out there are only installed 23 (in the Control Panel installed updates ). The history of the update displays more than 74 update. As mentioned previously, the first batch of update contained 27 updates, No 23 or 24. I checked some of these updates to the story:

  • There are a few updates, eg. update of security for microsoft office system who have 10 diferent KBs (being the first of its kind, his last KB974234 KB936514). Five of them have been installed twice: KB936514; KB951944; KB954326; KB956828; KB960003

  I guess in these 74 updates, replacents occurred in 23 updates, and some are not microsoft partners to be included in the Panel of installed updates . I really don't know, that's why I am asking :D

  I tried the more possible ways to install the update, downloading it mannualy, disabling the firewall, close all other applications, etc. etc...

  I would like to know the following:

  1. Why is not install update KB976098?
  2. Why other users have the same problem with recent updates?
  3. How to prevent the installation of update if the stop command does not work?
  4. How can I turn off the computer without having to install the downloaded update?
  5. Are double downloaded updates a problem?

  I wrote this for so long now. If I forgot anything, the question might be already in the text.

  Thank you for your time and patience! :)

  Read the "Updates since the previous cumulative Windows time zone update" section of http://support.microsoft.com/kb/976098. If you do not reside in one of these 14 zones, really useless this not (IMHO) security-related update, so you can just "hide":

  1. stop the automatic updates service:

  Start > Right click on run , and then select run as administrator > services.msc (type) > [OK]
  Double-click automatic updates > click stop
  (Stopping the service will take a moment)

  2 remove the contents of the download folder:

  Start > Right click on run , and then select run as administrator >
  (type or copy/paste) %windir%\SoftwareDistribution > [OK]
  Open the download folder and delete its content
  Close the window.

  3 start | Control Panel | System maintenance and (if you use Classic view, skip this step). Windows Update: Select the installed updates: right click on the Update for Windows 7 (KB976098) | Click hide update | Confirm the prompt UAC (User Account Control), if any, & OK your way out.

  4. start the automatic updates service:

  Start > Right click on run , and then select run as administrator > services.msc (type) > [OK]
  Double-click automatic updates > click Start
  (Stopping the service will take a moment)

  =====================================
  To restore/show updates in Win7: Start | Control Panel | System maintenance and (if you use Classic view, skip this step) | Windows Update | Restore hidden updates: Find and select the update you want to install. Click restore. You can now select once again it and install through the normal process.
  =====================================

  Comment: For some reason, a lot of Win7 users have had problems trying to install KB976098. for example, http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/b620bb51-11e9-48f4-9a45-4034498cb8e1

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Can not install updates/update history disappeared!

  This problem started a few days ago when I tried to install two updates: KB973688 and KB976098. After installation and reboot, configuration updates began at no. 3, 1 and 2 lack. Ebb in Windows Update pane, message-box said updates failed to install.

  I contacted the technical support from Microsoft and I was asked to have a go at two possible corrections;                                                  (1) checking HKEY LOCAL MACHINE\COMPONENTS in the registry to remove certain values, if present, that they were not. The registry backup was made just in case of unexpected problems, but I doesn't make any alteration.          (2) rename the folder C:\Windows\SoftwareDistribution Windows Update, I did, but alas, with no success.

  At this point, although I couldn't install updates, all previous updates have been listed and although they are now gone, I guess they are somewhere on the hard drive (sorry, I'm clueless when it comes to computers!). Once more, I tried to rename the folder of Windows Update which failed once again and I think led to updates installed endangered "version history". I contacted Microsoft support to get more tips, but still I had no response, perhaps due to the holiday.

  I would be extremely grateful for any ideas that could help me trying to solve this problem, given my very limited computer skills.                                                                                                                 OS Vista Home Premium(I did have SP2!/?), ZoneAlarmPro, Avast! Programs home4.8Pro, Malwarebytes, SuperAntispyware and Spywareblaster.These are up to date and all scans, including the antivirus scan pre-start are free of infection.

  Best regards, Bourne End FlyerIdeas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Reset update components and check if this solves the problem, you have to...

  Here is the link to the same:

  http://support.Microsoft.com/default.aspx/KB/971058

  Use the "Fix it" to automatically correct the problem for you.

  Another alternative is to restore your system to a State where everything worked well.

  For more details, see http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore .

  Select a restore point when you have not had any problems with the computer.

  See you soon! In a world without walls and fences, who needs windows and doors?

  Life sucks! Getting used to!

• Optional update continues to display after installation

  I have a particular update I installed and appears in the history of the update installed successfully, but continues to display in windows update. If I try to install it again it fails.
  The update is Realtek - network - Realtek RTL8101E Family PCI-E FE NIC.
  This problem occurs only with this particular update.
  Thanks for your help.

  Hi Supernano,

  The best way to deal with that is to go in the updates, make a right click on the particular update, then select "Hide update". That removes it from the list.

  Dave Dave D D
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Guard re-setting to update Windows Update Vista SP1 successfully, but it never appears in the list of installed updates!

  This happened for months and I just found out 3 days ago.  If you look at the history of the update, you see that SP1 has been installed successfully for 14 months (more than 50 successful install of SP - 1).  I was prompted to investigate the automatic update of Windows, is that it takes forever for this system to stop and start.  He is constantly confuguring or install updates and there is no stopping it most of the time.  I can't seem to get it to start in SafeMode as he zips through even if the f8 key is pressed and causing a beep.

  At first I restored to an earlier point, but noted that there was very little to choose restore points.  I contacted HP and they recommended a difficulty of their site that helps with updates.  I ran and persistent .net updates succeeded (However, he is the one who seems to be back).  I ran the program of preparation for Service Pack 1 on the site of Ms.  I ran the program fix - it on the site of Ms.

  Can someone help me please?

  Hello
   
  Thanks for posting on Microsoft Answers.
   
  It seems that updates could be partially installed on the computer.
   
  I suggest you open programs and features and select view installed updates and look for the updates and make sure he completely uninstalled.
  Once the updates are completely uninstalled try to perform the updates of Windows and check to see if there are completely installed on the computer
   
  Before you run Windows updates ensure that security software are disabled temporarily.
  Also to put the computer in a clean boot state and check
  Following steps will help you put the computer in a clean boot state:
   
  1. click on start, type msconfig in the search box and press ENTER.
  2. If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
  3. in the general tab, click Selective startup.
  4. under Selective startup, clear the check box load startup items.
  5. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
  6. click on OK.
  7. When prompted, click on restart.
   
  Once you're back at the office, try to download the system analysis tool and run it: http://support.microsoft.com/kb/947821
   
  Once it's done you can download Service Pack 1 standalone package and try to install it on the computer, you can download service pack 1 from the following link: http://www.microsoft.com/downloads/details.aspx?FamilyId=B0C7136D-5EBB-413B-89C9-CB3D06D12674&displaylang=en
   
  Try to install and check.
   
  After service pack 1 is installed on the computers try to put the computer to normal startup.
  1. click on start, type msconfig in the search box and press ENTER.
  2. If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
  3. on the general tab, click Normal startup, click ok, and restart the computer.
   
  It may be useful
   
  Kind regards
  Niranjan

• I can not install updates, or I can uninstall all programs

  I can not install updates not can I uninstall all programs.  When I try it says that I am either in SafeMode or the installation program is not well installed.  I'm not in safe mode so I need to know how to fix the installation program.  can someone give me some information on how to fix Setup?  Thank you.

  To do this. Click Start--->Search---> all files and folders and type in the search box ""msi.dll " without the quotes and click on search." When the search is complete, right-click on one of the msi.dll file and select Properties. Click on the version tab on the page that has ensued. If the version is earlier than 3.1, you must download and install the latest version: WindowsInstaller-KB893803-v2 - x 86-.exe from the link below.

  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=25

  Hope this is useful

  Note: To determine your version of windows and service pack level, click Start---> Run---> type "winver" in the search box and click on 'OK '.