Selection of resources headed?

I need to direct calls incoming ipcc express to a specific agent based on the area code from which the caller calls. Any ideas?

Hello

You can queue a call to an agent directly using the step 'Select a resource' in the script and in the "Type of routing target" Editor select "Resource" and with the aim of 'resources' flood the agent that you want to send the call.

You will have to deal with situations when the agent is busy or connected to offshore in the branch of output "out".

Hope this helps,

Juan Luis

Tags: Cisco Support

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