Send blackBerry Smartphones Green key does nothing

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• BlackBerry Smartphones windows 7 does not recognize the device

  I was connected my 8330 for a desktop XP for a long time.  The sw of the device is v4.5.0.175.  I recently got a new Lenovo T410 laptop, running Windows 7.  I downloaded the software (version 5.0.1) DM and checked my camera SW is updated, but the laptop is still not recognize that the device is connected (via USB).  I tried all ports USB on the laptop and also followed all the steps detailed in KB13146, with no luck.  I find nothing in any of the forums that refer to Windows 7.  Can anyone help solve this problem?

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. I can attest that DTM does not indeed a BB under Win7... mine is exactly so.

  I hope that something it is useful!

  See you soon!

• Encryption of blackBerry Smartphones memory devices does not turn off

  I want to use blackberry protect but since I got my phone there a small lock next to the checkbox to disable encryption so I can't turn it off. I upraged to os7.1, but the problem remains. Can someone help me?

  Hello and welcome to the community!

  I'm not sure about the correlation between the encryption and the BB Protect... you jumped from one to another at whiplash speed in your post... do not understand.

  But, nevertheless, if encryption is active and locked, then the most likely answer is that your device has a COMPUTER Board policy that requires encryption is active. You can check the existence of a COMPUTER policy via this method:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  If you're on BES through your company or otherwise, you have to stop now and talk to your BES admins, because they are in control of it on your device policy.

  If you are not on BES, then somehow you got a device that once stood on BES, and who gave you sanitized it not properly before give you the device. You can now clean, but it will be totally destructive. Therefore, please begin by reviewing the Backup link in my sig auto on this post and make sure you have a full and complete backup.

  Once you have a backup, you can do this to clean your BB of the it policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Subsequently, when you restore, DO NOT make a full restore... rather just do a selective restore of the databases you need (e.g., contacts, calendar, messages, etc.) and more precisely to avoid any database that have nothing to with COMPUTER policy, business, etc.. If you restore those, they will dutifully restore COMPUTER policy and you will be right back where you started.

  Good luck!

• BlackBerry Smartphones red LED does not

  My bright red LED message does not at all. How doi switch on? Please be specific to the topic where the icon or other path lie, thank you... (you wish that I did not leave the ATT store to talk to me in this unit!)

  The LED may blink for several reasons... the a main notification messages.

  To change a profile of notification on a BlackBerry smartphone using BlackBerry® Device Software 6.0, follow these steps:

  1. On the BlackBerry smartphone home screen, click profiles.
  2. In the notification profile list, click on change sounds and alerts.
  3. Click on sounds for the selected profile.
  4. Click on the application to change. Example: Messages Messages, calendar or level 1.
  5. Make the changes.
  6. Open the Menu and click Save.

  In step 4 above, click your messages and a corresponding email account, you will see the function of Visual alerts, the value IT for the red LED flashes when you receive a message.

• BlackBerry Smartphones my "BOLD" does not work from... Help, please

  Hello, I have a Blackberry 9000 "BOLD" device. last day, when I changed my SIM card & put the battery on the starting point, is not starting at all.

  When I put the battery, the red light is on during approximately 10 seconds (without flashing, right now) then after a few seconds the white screen comes with the loading circle... and then set turns off and the red lights again.

  Its like light - red > white screen > light > white screen >...

  I tried many times, but it does not solve. I removed the battery for hours more, also same result. I connect it to the pc with USB, but it does not and PC also does not find the device. BlackBerry Desktop Manager failed to connect with him. How to fix it... Please help me... I have a lot of data in it. In any case, I have to start for once...

  The red light still flashes? Do you see anything on the screen?

  Try to reload the software on the BlackBerry using the article below.

  KB10144 - how to force detect the BlackBerry smartphone using the Application Loader

  Thank you

• BlackBerry Smartphones N Button does not receive any e-mail

  Recently, the key "N" jumps is more me to the next message.  The 'P' key always takes me to the previous message, but the N button does nothing.  Any thoughts on why, or solutions?

  Hi and welcome to the Forums!

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• CC of Photoshop for PC - ctrl-alt-arrow key does nothing

  I installed Photoshop CC on a new PC, and the combination of keys ctrl-alt-arrow does nothing. He used to reduce the area of framing around pixels and move the selection by 1 pixel. Now, it does nothing. Using shift-ctrl-alt-arrow shrinks the selection around the pixel rectangle and move the selection of 10 pixels, meaning that it is supposed to do. Any help is appreciated.

  I got this in Windows 7 with my driver Intel HD 4000 as well. Enabling auto-start for the Intel Graphics Control panel was the problem. He caught in the trap of the combination of keys Ctrl-Alt arrow, but not the Shift-Ctrl-Alt-arrow key combination.

  If the solution is simple http://superuser.com/questions/796396/how-to-disable-igfxhk-module-process-from-starting-u p-with-windows

  I just went into msconfig > Services tab, deselected "Intel HD Graphics Control Panel Service" and restarted the PC.

  You will always have access to the graphical control panel, but Ctrl-Alt-arrow is no longer blocked in Photoshop.

  Gene

• BlackBerry Smartphones lock button does not work after update

  Since the last update on my Blackberry Bold 9780 the 'lock' button no longer works.  How to solve this?

  You can try without decommissioning of your BlackBerry smartphone to the previous version to test it for me?

  Plug your smart phone BlackBerry on your PC and then launch the BlackBerry Desktop Software.  Before you do anything that this, backup your device.  Then click on the device and then update.  Choose see other Versions in the pop up screen then choose 6.0.0.461 from the list.

  If you can try this when you have the opportunity, so I would like to know if the lock button works, it will be useful in the diagnosis, be it a bug of software or a physical problem with the device.  You can let me know the results.

  Thank you!

• BlackBerry smartphone 8330 keyboard does not respond

  A few days ago, my keyboard has become totally insensitive. There is no damage from moisture and as far as I know there has been no drops or bumps or anything which could damage the phone.
  Move the ball of command displays the cursor moving over different icons, but pressing the trackball to select them does nothing. When someone calls me the phone will ring and display calling you, but I can't respond because the keyboard does not work.
  Does anyone know if this is something I can fix on my own?

  Hi and welcome to the forums!

  What did you do to solve the problem so far?

  Tried the basic battery pull?

  Thank you

  Bifocals

  No data will be lost when you do the following: remove the battery while the device is activated.
  Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

• BlackBerry Smartphones Pearl user does not know password key stored

  Hello

  update my laptop, installed, Office Manager went to do my first backup on my new computer, and he asked a stored key password. I don't know what it is or how to find it out. Can you help me please?

  If you have not defined keystore password just press OK and leave the empty password field in the popup.

• BlackBerry smartphones my 9700 does not have a password when it is locked using convience left top of page key in the new operating system.

  Info on the device

  T-Mobile 9700

  V5.0.0.586

  So as others waited until what tmobile had an official release for the new OS, I used before the stock 5.0 OS. I did not read about the new operating system and mines unwisely update. My problem is that the left upper button convience asks for a password when I lock it, from what I read the only way to block it and password prompt on unlock is ALT + ENTER.

  I was wondering if someone had resolutions, I love my 9700 and this problem upsets me just, I just don't see me lock the phone with alt + enter. I have even try and downgrade the OS, if someone could tell me how.

  Thank you guys.

  Everything I read is that blackberry has released the password locking and his return do not, if you open the Desktop Manager and have the phone hung, if you press the button update, in that you having the option it downgrade to the old operating system that you are running, at least I did on mine

• BlackBerry smartphone touch screen does not work, 2 phone... Torch = junk

  It's my 2nd my first Torch torch touch work stoppeed and ATT sent me another...

  Now this torch touchscreen stopped working, so far, I did a reboot hard and soft...

  now I can do a factory reset or downgrade...

  IM starting to think that the torch is undesirable.

  Well, I talked to ATT tech support and I actually finally got through to BB and they open a case and gave me a number of good ticket for 3 days...  The first tech support was a dunce and she told me that 7 hours was taken long to upgrade software, so she told me to unplug and re install...  That solves nothing, only bricked my torch, even though she was right about one thing 7 hours is far too long, but it does not solve anything...

  then I recalled in support of BB using my ticket number... and here I actually spoke to somebody who knew what he was doing...  We connected through desktop remotely, and he guided me...

  He told me to never update device software when the software asks you to update...  I told him, I was getting a white screen and it says App Error 200...  He told me that we have a clean wipe and install everything new facility...  He has directed to the site from ATT and I DL the latest peripherique.246 software...  Then after it DL'ed I installed;...

  then he had me to connect the device again AND GO INTO PROGRAMS CAN record B\LACKBERRY

  then find charger, here, he had me select the apps I would like to, and then click Next...

  then after 5 minutes it finished loading, he then told me to wait another 10 minutes for the device to reboot and then my torch works!

  If anybodys touchscreen doesn't work more or torch is made of bricks, I highly recommend doing this procedure...

  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com

• BlackBerry Smartphones has key works not

  The A button on my blackberry curve does not work

  It had stoped working before but attaches but this time it did not work for a few months now

  This has caused some of my other keys to become slow to respond, which makes me think it is a software problem as the last time A key stopped working the other keys have been slow and when started it to work they were fine once again

  I tried many handfuls of battery and wipe my blackberry, but nothing worked this time :-(

  Any suggestions?

  Hey ackers21,

  Welcome to the community of BlackBerry Support Forums.

  Given that the wipe does not resolve A key work.  I suggest you contact your network service provider for repair/Exchange options.

• BlackBerry Smartphones Internet + bbm does not

  Hello, I got a blackberry curve 8520.

  I had a BB bolt on my network O2 provider.

  I contacted them on this matter and they said everything was working fine.

  Thus, the only problem, there may be, it's something wrong with the phone.

  I heard the you must have something similar at the top of your screen or capital GPRS. On the other hand I have gprs in low case. is that what the problem is because I did all the service the customer with o2 said.

  I created a router host table. I also put at the service of data in the network for on settings, but nothing.

  I even restarted the phone and still nothing.

  I really, really need someone help on this. As I am very angry about what does not work as I paid for the bb bolt on and I don't get the service.

  Thank you

  NIC parmenter (parmazan16

  The parameters you need must be pushed to your phone by O2. I would suggest calling again - if they are sure that the BB add on has been activated and you phone through them they can increase in Blackberry for support

• BlackBerry Smartphones my "BOLD" does not connect the internet browser to the home page.

  Everything has been fine until yesterday, but now I can't connect to my google home page. It seems to load incredibly slowly, then nothing happens - no message regarding connection problems or anything like that.

  Everything else works. Emails, applications, Blackberry world, Sky news vids etc etc, but no browser.

  Anyone have any ideas?

  Hi calum_james

  Welcome to the BlackBerry Support Community Forums

  Please try these steps and see if it helps:

  First clear the Cache of your browser: open your browser > press the Menu key > Options > scroll down to clear browsing data (mark all the field) and then click clean now. Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait for a min. then reinsert back. After reboot check your browser if the problem resolves.

  Try it and tell us.