Serial number does not match any product calling?
Hi all I bought Acrobat Pro xi yesterday but I'm having issues with the upgrade of my serial number. I have not used the program as it has not finished installing yet. I tried to call the hotline in Australia but 2 hours on hold waiting is enough for me.
If anyone has any advice it would be greatly appreciated. long live Ryan
You purchased an upgrade. When you do this you tell Adobe what previous version of Acrobat, you have, for example Acrobat X Pro. It comes from your 'product calling it '.
So what it is you have to ask at this point, is not the new serial number that you just bought, but the old, to prove that you own the product calling.
Be sure to keep the TWO serial numbers for always. I recommend that, when you check the download on CD/DVD, you write the TWO numbers on the disc (with an indication of who is which).
Tags: Acrobat
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Hello, I have a license CS6 and when I go to install is said that serial number is not for a product calling. Please try another I double checked my number in my adobe account and that's okay. any help?
Your CS6 is a license upgrade. When she asks eligible version waiting for you identify the previous version that you upgraded as proof that you are eligible to use the upgrade.
Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html
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Hello
I reinstalled Windows not so long ago and wanted to reinstall Production Premium. I have my series here on the box, and when I get it it tells me "this serial number is not for a product calling it.» Please try another. ». The series is for Production Premium CS6, and I installed Production Premium CS6. I'm a bit confused to why it tells me that my series is of no use. If I log in on the website I also see my series listed there also, as "'Adobe Creative Suite Production Premium" version 6.0 "
Thanks in advance for any help.
DavidContact personal Adobe via chat (may have to wait a week day):
You connect the Adobe ID you used for your purchase, click on this link:
Click on the blue link.
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"Serial number is not for a product calling." Please try another. "
I purchased, downloaded, installed and used successfully
ADOBE ACROBAT PRO XI
Version (11.0.07)
installed 12.02.14
purchased 12.02.14
Adobe Acrobat Pro of XI (Windows, English)
I tried in vain to register 6 + times
I get the message:
The SN is not recognized (error = statement "serial number is not for a product calling.") Please try another)
I have a total of about 5 sessions which is about an hour trying to solve a problem, navigate your Web site, get into endless cycles and have noticed there is no way to call a phone number to solve a problem.
What is the new paradigm of Adobe?
It seems to be an administrative problem with Adobe
What is the solution?
Please notify
The message means that you have a license to upgrade. You just need to prove that you qualify by entering the serial number of the license of Acrobat 9 or X you have - which is the product of "qualified". It does not ask to enter the license key Acrobat XI once again, you've already done that.
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This serial number is not for a product calling. Please try another.
It is an old NET, but I'll re - purpose it
I am running the latest version of Win 10 (9.6.16)
Have the full Adobe Creative Suite 3 Design Standard and to register. It works very well.
Try to install the upgrade to Adobe Creative Suite 6 Master Collection.
We performed this facility in the past on two workstations without problem. One in-office and one at home. We do not use them simultaneously. I recently reformatted my computer at home and added an SSD. Still, CS3 installed fine, but having trouble with the upgrade.
Enter the serial number upgrade produces this message "serial number you provided is valid, but calling it a product was not found on this computer.
Another thread of the forum said that we should enter the key series for CS3 here. I have Adobe Standard CS3 Design and enter the key of CS3. I get this message. "Serial number is not for a product calling." Please try another. "
What Miss me?
Is it possible to register if I install as a trial first?
Thank you
Problem has been resolved by support cat.
A code produced by the installation program challenge was given to a technician who then returned another code which allowed for the installation.
The technician said:
Because your CS3 serial number is Volume License serial number, that is the reason why you are not able to use it. So, on an exceptional basis, we can do this challenge code method. Volume license is the license key that can be used by several people, and at the office, school, etc. But your CS6 is the commercial version, which can be used by a single user.
The process took about 5 minutes once the conversation has been started.
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I bought cs 5.5 of Austria and the form to get my serial number does not recognize my product number. What should I do?
Since CS5.5 is no longer sold by Adobe, CS6 and a cloud subscription, just where have you bought?
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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I have a new computer and I am trying to download Photoshop but it said that my serial number is not for a product calling?
Make sure that your account allows you to administer your computer.
Uninstall (if this option)
Use disk utility to check your volume and repair permissions.
Run the cleanup tool to remove leftovers that can block the installation. Use of the Adobe Creative Cloud cleaning tool to solve installation problems
It might be a good idea to run a repair permissions in disk utility help
Now reinstall.
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I have CS5 Etended on my computer and when he went to day I got this error message: "this serial number is not for a product calling it" | CS6 cs5, CS5.5, ideas he original serial number since?
Contact support by web chat or by phone. Serial number of questions can be supported on a forum.
Mylenium
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I just tried to reinstall Acrobat 9.0 on my Mac. I'm going to the message I had the serial number does not match to. I bought for Windows in 2010 and he switched to Mac using Adobe. I now cannot install and this forum has been returned by the current agent. Can someone please? I don't have the funds to buy it again. Thank you.
You can only do it in 1 or 2 years after purchase. If you don't have that you received a serial number mac.
check your account, Adobe ID Code
If she is not there and you don't have to record the serial number of your mac on and fix you is perhaps not able to activate acrobat 9, but there is a chance adobe support would help. Contact adobe during the time pst support by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html
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How can I download updates for CS5 Extended when I get the error message "this serial number is not for a product calling it"?
Updates are not related to series numbers, so you must have done something compared to try to use an upgrade rather than an update. Adobe not revise older versions of their software to adapt to the latest hardware/devices. They create/sell new versions of their software for it. If you subscribe to the Cloud at some point you shouldn't have a problem with the software becomes obsolete.
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CS6 upgrade returns: "this serial number is not for a product calling it".
I have CS5 and have used it for about 2 years. The serial number for CS5 it is registered to my adobe id.
So I decided to move to CS6 today. I registered so that my ID adobe as well.
When I open CS6 and enter my new serial number, it tells me:
Serial number you provided is valid, but calling it a product was not found on this computer
Which is strange because CS5 is currently installed and running on this computer
So he then invites me to choose a previous product I own and enter the serial number for this. So I select CS5 and enter the serial number for my CS5 license.
However, he then said: "this serial number is not for a product calling." Please try another. "
But he said not may all in detail below. Why is know not valid?
Can you help me?
Thank you!
I understand John. It was a rare event as usually the previous version serial number should be accepted. That's why I recommend you to contact directly our support team in case of series available in respect of the account numbers cannot be used successfully.
By contacting our support team directly at the Customer Contact then the exact serial number CS5 can be watched and specific corrective measures can be taken. For example, if the serial number of the Creative Suite 5 is for a volume license then is refused by a retail installer even if there may be a way to upgrade valid.
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I just had to restore my computer from scratch. I have redownloaded XI of Acrobat Standard of my history page to control on Adobe's Web site with serial number in my order history page.
It gives me the error that the serial number is valid, but does not match the software on the computer. He invites me to select another but Acrobat Standard XI isn't in the drop-down list. I tried everything in the list and he said that they do not match.
How is that possible? What should I do?
I recognize the problem you describe. Simply, you install an upgrade. The product "calling" it asks for is the OLDER version of Acrobat that gives you right to the upgrade. You must now enter your serial number for Acrobat X or 9, to prove eligibility.
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I'm reinstalling CS3 Web Standard after a hard disk crash. I have my serial number, but after entering, it does a check of upgrade, and at the time wherever I upgraded I also did a single switch from Mac to PC - so my product calling (Studio MX Mac) has a serial number starting with "WSM600"... ", while the upgrade check won't accept - Studio MX Mac is not yet available as an option. This happened once before and I had to work with a representative by phone (I had to click in a hidden part of one of the activation screens to get a number, if I remember correctly), but apparently Adobe that does more. And the page of "www.adobe.com/go/activiation" the phone message directs you to doesn't seem to have an option for this problem either.
So, what is the replacement or her work around this problem now?
Hi lkauffman,
The serial number must be unlocked for activation.
Please contact customer support.
You can even join our chat support at http://adobe.ly/yxj0t6
Kind regards
Rave
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Serial number does not match the downloaded programs
Hello
I downloaded Acrobat Pro XI on the official Adobe site. Everything went well but when I run the program, I get the message "serial number is valid, but it does belong in this program."
What should I do to fix this problem?
You must contact Adobe Support by chat or phone when you have the serial number and activation problems.
Here are some links to help get in touch:
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My serial No. agreed by Adobe during the purchase of the upgrade $199; now he does not accept the sftware upgrade. What/where should I go?
Contact support by phone / chat web site / web form.
Mylenium
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