Several open BBM BBM groups and message being deleted

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• BlackBerry Smartphones [HELP] BBM, BBM group Avatar and problem of online backup

  Info on the device:

  Carrier: 3 three - Indonesia

  Model: Torch 9800 - MOD EDIT: removed from the personal information to comply with the Community guidelines and the terms and Conditions of use.

  Firmware: 9800jAllLang_PBr6.0.0_rel2921_PL6.6.0.241_A6.0.0.666_Telkomsel

  App & free space:

  App World3.1.0.56

  BBM6.0.1.32

  Facebook2.0.0.58

  Forsquare3.5

  YahooMssngr2.5.108

  Memory used: 225.6MBFree memory: 288.1 MB

  Connectivity:

  Signal: define the EDGE (3-5bars)

  BRI packet: comprehensive unlimited Service

  WiFi: Connected to my home router (download up to 1, 3Mbps) BB icon beside the Wifi icon

  Problems:

  1. for some reason, I can't see most of my friends Avatar. They cannot see mine either. It is almost 3 weeks now. Only less of 10 people to contact my BBM.

  2 when I have a chat with my friends, is only activated without bearings D and R. BBM friend shows that those who score very well (we are in the same operator).

  3. the most funny thing, now I can't have a conversation with my auto added as a contact. BB from my friend who can do just fine...

  4. backup of the BBM remotely always showing "Please Try again later." "You're currently being registered with the BBM Service." I can't restore my contacts like this...

  5. I currently have 4 BBM groups. 90% of the time, the BBM application does not show the Group tab. They just disappeared. Even if I still can receive notification that my friend downloads/comments a picture in these groups.

  6. the software of BBM surveys eating so much CPU usage. Near 11hours per day.

  I have to complain twice to my operator, they said I have to wait 3x24hours. But it makes no difference at all.

  Any help will be appreciated...

  Thanks in advance,

  Oksana

  You have exhausted all the options I can think.  You can call RIM at 1-877-255-2377 to see if something can be done.

• BBM BBM groups - problem with lists and complete / incomplete

  Was wondering if anyone else has this problem with BBM group lists.
  The two 10.2.1.3175 OS running on a Z10 (MTS) and 10.2.1.3247 (Rogers)
  BBM version 10.3.33.18

  BES 10.2.0.33

  Create a new group and add a list to the group. Add a number of items and when you hit the audit to complete / incomplete, it often checks / unchecks a 2nd independent element.

  I tested on 3 different devices / users so don't think it's my BB ID.

  Can anyone else duplicate?

  This problem makes it absolutely useless lists for me now because I use mainly for shopping lists, and if I check the items that I acquired and the fact, I obviously Miss things on my list.

  (Note: I have an ID for test on an iPhone with BBM for iOS and it does not seem to meet this problem)

  Probably a bug in BBM. We cannot do that until they update nothing BBM. There are other bugs in there also we expect on patches for.

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  BBM got working again!

  Go to settings-> Blackberry ID and re-connect with your BBID.  BBM opened again and it associated to your ID Blackberry and everything of fine.

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  Nick

• BlackBerry Z10 Z10 BBM group does not

  I hope this gets corrected when 10.1 comes out there, but in the meantime...

  There are two other members of the family with blackberries, so we thought that we would introduce a family bbm group to communicate more easily. Except, I can't join the group we did. We tried both get my phone to join an existing group (which seems never to receive the invitation for) and the creation of a new group (where the phone tells me that I have reached my maximum of bbm groups... but I have no groups, at all)

  BBM seems to be buggy in general for me, ranging from being extremely slow access directly from the app (no), alert and an update when it is has that anything listed in the tab "update". It has also extended the screen in the hub when I tried switching landscape (although it is attached in a few seconds).

  Can anyone give me a suggestion on what to do? Please let me know if Miss me crucial information.

  I do not know 10.1 upgrade can fix it. While you wait for it, I solved my problem by joining the beta program of BBM Channel! Which upgrades my BBM client and it works without problems since then.

• Smartphone data plan (BBM, navigation and Blackberry Protect) blackBerry stops working on Blackberry 9930

  Hi I was using my Blackberry 9930 for a little over a year now, with the same data plan.

  A few days ago my laptop could not start, so I reinstalled my OS. However after successful relocation, I met a problem to access the surveys BBM, browser and Blackberry Protect.

  Wifi, browser and Appworld are fine (BBM and Blackberry Protect not fine).

  However, when I turn off my wifi, I get this.

  

  Check the service book, I noticed many missing articles...

  

  Please note that these are ALL the elements, nothing more to scroll down for.

  I noticed there is an additional element in Options > device > advanced system settings: i.e. the enterprise activation

  

  Click to open the Enterprise Activation (I also get this window when I open the mail setup), I come to the page of connection probably BES.

  

  Other messages, I understand that this could be the it policy. I've done many factory reset, via DM directly, via the command prompt using the loader/nojvm command and /resettofactory

  Things I did without success:

  -Full Wipe and reinstall operating system (7.1.0.580, 7.1.0.755 and 7.1.0.991)

  -Remove the policy with the above methods

  -Record of Routing Table, locally on the host's phone and asking the carrier to do so.

  -Access my site of carrier (telkomsel.blackberry.com) of the pc and return Service directories.

  Things to note:

  -Emails are working properly, can send and receive without wifi

  -Browser and Appworld are fine, only when the wifi is enabled

  -Change SIM on another blackberry, my data plan works perfectly

  -If I add a contact (phone B) through BBM surveys, phone B receives the request. However when a phone B accepts, nothing happens.

  -L' opposite is not true. Phone B please, my phone receives no notification.

  My career was told that my PIN code may be suspended/compromised, is it possible? and how should I proceed if it is true?

  Please advice and much appreciated.

  Thanks for the clarification.

  Linsner wrote:

  My carrier checked on my code PIN and IMEI on the Blackberry Administration Site and showed me a report saying that my phone has been blocked or suspended.

  The carrier States that I have to bring this matter to Blackberry since:

  1. I did not buy the handset of them (carrier)

  2. they have proved that my data plan works when the SIM card is transferred to another handset.

  Assuming that the suspension of the SPINDLE is true, nobody knows how should I proceed?

  Indeed, the situation is delicate. The support service is always the responsibility of the carrier, because they are the entity that provides services. But subsidies related to the device falls to the original place of purchase, or an entity to which they have assigned to your supported devices. When the unit was purchased elsewhere, the service provider can refuse support for issues related to the device. And it seems that your service provider is to determine it's a question related to the device rather than a question related to the service. I don't know if this conclusion is correct or not... I tend to interpret your situation as related to the service, rather focus on the device, but I have not seen the 'rules' that they must follow to do this.

  As such, your next step would be to contact the Manager of your support related to the device. Maybe it's your place of origin of the purchase, a service centre or other entity... it varies depending on the region, and I have no idea of what the device-support model is made for you. If you are unsure, contact your original purchase for orientation.

  If all goes well, they will be ready to take your case and it degrades to the BlackBerry without cost to you. I can't say whether they will be or will not be. Sometimes, when issues come and the two types of support (device and service) are not provided by the same entity, there may be a tendency for each to blame others, unfortunately, leaving the end user without recourse, but to continue to try to climb with both entities until you reach someone who will be willing to take responsibility and provide the necessary climbing.

  There is something called incident support, but it costs to just ask the original question, since you are not through support contracts that are in place. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  There is also this link, but I can't vouch for its usefulness because I've never needed to use it and reports in our community here indicate mixed results. But you can try:

  • https://www.BlackBerry.com/technicalsupport/index.do?ft=generic

  Good luck!

• BlackBerry Smartphones BBM combines in messages

  I just got my Blackberry Bold 9700. Yesterday, the BBM has been an icon in instant messages. Once I installed BBM version 5.0.0.57, however after installation the BBM is now combined within the masseges. I tried to go back to the configuration and verification in factory Options, but they have no mention about BBM surveys.

  Its difficult to use abit and I want a separate icon for it. The application had to do this? How do I separate messages?

  You have a package of data or Blackberry App World on your phone? I suggest you to re - install Blackberry Messenger all together. You must be able to search google for blackberry messenger and download right on your phone.

  Seems to me that when you tried to update your BBM initially he corrupted the original version. As I said, download the app again by searching for it in a web browser or blackberry app world OR use desktop manager to uninstall and reinstall.

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• Lost blackBerry smartphones BBM groups after BBM updated!

  Help, please

  I've updated the BBM to V.5.0.3.22 of the BB App World & after restarting the device, I found that all my BBM groups are missing!

  The strange thing, I always receive notifications (small group @ home screen icons) when someone post in the group as if I still a member, but still don't see no groups in the list groups BBM... Although other members can see me already in these groups!

  For some of them, I was the creator/admin, so no one can remove or add me in the Group again... & other groups when an administrator tries to add me again for the group, I received the invitation normally but when I try to accept it, it gives me a message that I am already a Member!

  In the meantime your kind comments... How can I restore my BBM groups again? or how can I reinstall the old version BBM? (maybe this will help you restore groups!)

  Thank you

  Sokkary

  Sokkary, Hello and welcome to the Forums.

  How long it has been since you last updated the BBM? Sometimes it can take 2 to 4 hours for a full synchronization of the chat groups, especially so in the more active groups. So, in this case, just give it some time.

  If this continues as a problem, first make a reboot simple: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so. Now, gives groups the synchronization time. It is not immediate.

  And finally, if still nothing after a good day, for groups in which you were not the one creator/admin as a member to withdraw from the group, wait a few minutes and you add.

  For the groups that you are the sole administrator, you're stuck. You will find all the need to abandon the Group and restart and NEVER leave you one admin in a group.

  But the key is patience...

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  Edit my post above, the most extreme step would be a clean OS reload. If it were me, I would be tempted to join directly the and pass the reset to factory or security.

  If you want to look for a solution, and for possible ideas, you could examine the wire to the

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  Hi I want to share text on the BBM group. How to do this?

  If during polls BBM (specific contact), I use:

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              query {
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  And is there a documentation on the complete list of possible value for:

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  Thank you

  sys.bbgroups.sharehandler is the id of the target for the BBM groups.  Here are some examples on how to share text or an image with a group BBM.  The user will be asked to select the group to share with.

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• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

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  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

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  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.