Sick of be charged twice...

Similar Questions

• I was charged twice

  Hi I was charged twice the program TRAFFIC AND SPEED CAMERAS AND NOT ONLY what IT doesn't NOT WORK to all no. CHANGES to ALL

  Both are real costs, this isn't a temporary store maintain charge: on the payment card's authorization in the iTunes Store - Apple Support ?

  If both are real costs then contact iTunes Support: http://reportaproblem.apple.com

• I was charged twice for my purchase

  
  Dear Sir/Madam
  I was charged twice for my purchase from dell for $ 1174 euros once on the day of my purchase on 24/02/2015 and once on 06/03/2015 with
  My customer number [Note from the Admin: deleted personal information]
  I'm a student and this amount is all my money that is wrong I want to repay as soon as possible.

  Khamir

  Sorry to hear about your billing problems, but the forum is mainly a user to and not user of Dell.

  You will need to contact Dell Customer Service, which is located in the country where you reside.

  Bev.

• (Redirected) My card charged twice for control from laptop

  Hello

  I ordered a laptop Inspiron 15 September and paid online through my card. First, the total amount deducted immediately, everything went smoothly and I got the laptop on 25 September. Then I noticed that my card charged for exactly the same amount on 25 September also.

  Please tell me why card charged twice and how can I get my money back.

  Any help will be appreciated.

  Thank you.

  Have you tried to contact the issuer of your CC, to file a challenge on overload.

  It is also better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Not charged twice, offered refunds.

  Hi guys.

  I'm sorry, but I need to vent my frustration and maybe ask if others have had a similar problem in the past. Here's my situation.

  About three months ago I tried logging in my Lightroom to be confronted with a message informing me that my subscription has expired. I knew she was due and expect automatic renewal. (I have since discovered it does!) In any case, I had a few difficulties to renew and to access my subscription of photography (£8,57 per month), so I ended up creating a new account. (at the time, I didn't that I was doing what I followed links through the desktop application) I think that's where I was wrong. I have created a new email address and instantly regained access to my account. Voila, problem solved, or so I thought.

  Today, I checked my internet banking only to find out that for 2-3 months, I was charged twice. No problem, I thought, this must be a mix up with accounts that I had and I contacted Adobe directly informing them of the problem. I've been a customer who pays for a little over a year, so I guess that once they have studied the name/address and payment details, everything will become clear. I talked to someone at customer service who quickly discovered the problem and identified that I was the same person and that this had been a mistake. However, I was told that I would not entitled to a refund and I got the chance because of the cancellation policy that Adobe has implemented that someone would normally see must pay a fee for early termination. I talked with the Lady and we both agreed that it was clear that this subscription has been implemented by mistake and it was clear that I had been paying regularly on the main account. Yet once, however, she said she was unable to pay the two months where I had been charged twice.

  Now, I'm not so hard that I desperately want £17 return. However, I feel a bit cheesed off that a refund has not been offered. After all, I am a full paying member and have been for awhile and I thought that a bit of common sense would have been applied in this case, the customer first. I was wrong! My main problem is this - why have I been denied access to my account and bundles if your font is auto renewal? Surely it is confusing at first time members who want to renew? In addition, as we have already said, it was clear to everyone that a mistake had been made, without wanting to. I thought that Adobe would have handled the situation better to be honest, but maybe it's because I am the person in question!

  I'm too important? Or do you think it's a little hard? It will definitely make me think to renew next time and he has almost certainly prevented me to buy a subscription to Premiere Pro, where I had been chosen along with FCPX.

  Thanks for listening!

  Chris

  Hi Sheena. I have two of them, and I think it's because I cut off mid call and had to ring back again once. In any case, I'll give you two numbers I have. They were both sent to the email address in which I chose to cancel it, even if I didn't cancel this account as it was the original - the reason why I did was because the third payment had been made and no refund was offered, I was obliged by keeping a new, or lose the payment of another month.

  Your Adobe ID:

  Your case number: 0219781170

  Description: subscription case query

  Your Adobe ID:

  Your case number: 0219781229

  Case query Description: subscription

  The other involved email in which I chose to keep due to the cancellation policy you have in place is-

  Thank you very much.

  Chris

  [address removed by Mod - fishermen E-mail would have a field day!]

• I was charged twice. How to deal with my situation?

  I was charged twice the penalty of cancellation of the contract earlier than expected. How to troubleshoot my situation

  Hello

  Please contact support by calling/chat for billing queries.

  Reference Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• I was charged twice in one month.

  Hello

  
  

  Recently, I received a new card to my Bank and started a plan on my Adobe account to plan creative photography of cloud should be billed on a monthly basis.

  
  

  My first billing date is 08/02/2016 (transaction between 9 and 11 February), and it says that my next billing date is 03/08/2016. There have been no problem during the payment (i.e. without refreshing the page or other issues where I would have or should have been charged twice), the payment process went well.

  
  

  

  
  

  However, I was recently paid by my place of work, and £8,57 lacked my salary. It took a while to appear on my bank account, but it says that Adobe photography took another payment from my account on 17/02/2016 (reference date 15/02/2016)

  
  

  

  
  

  My question is, why is it charged me twice? I have no reason to have been charged twice and if possible a refund of this misadventure. If I did not need Photoshop would cancel my membership altogether, but I can't. I don't understand what happened, or why it has happened and would like some light shed on the situation. I have included evidence of payments on my bank account (pixellisant respectfully unnecessary or private information) and if there is no other evidence should be produced I am happy to oblige. Please help as soon as possible because I want to prevent that from happening in the future.

  
  

  Thank you very much

  Alana
  

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• being charged twice for my account each month

  When I opened my creative account it reproduces and I am being charged twice a month on my cc. Can you please tell how to get this reimbursement and payment stopped please. Thank you very much

  Contact Adobe technical support by chat or phone when they are available.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• HI, I've updated my payment twice information and was charged twice and I still have no access to the program. What is going on?

  HI, I've updated my payment twice information and was charged twice and I still have no access to the program.

  For assistance, please contact our support staff:

  FAQ: How to contact Adobe for support?

• I was charged twice to subscribe online at Adobe Cloud.

  Hello

  After verifying my account, it seems that I was charged twice. I have search in the Adbobe site, but no view of a a co, tact from the Adobe billing address. I don't want to discuss, I wrote on this subject tracking record.

  cat is your best option, contact support to adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

  You can save the conversation to a text file for your records.

• Hello I bought 2 months ago the annual plan of photography and now im studying if I had a student discount cause now I start to study I will be charged twice for photography and the student and all the aps plan?

  Hello I bought 2 months ago the annual plan of photography, and now cause im studying, if I have a student for aps discount all now, I start to study I will be charged twice for photography and the student all the aps plan? or he will renounce this photography automatically project the student and I will be charge for only $19.99?

  You should see the links in the document below about educational discounts:

  FAQ: Where can I get information on creative cloud for the enterprise, education, Government and teams?

  Alternatively, you can contact support for help FAQ: how to contact Adobe for support?

  You may cancel the current and pay a new subscription.

• I wanted to update my CS2 programs that don't work, Illustrator and InDesign CS3, so I downloaded them separately.  Then I thought that I would be charged twice, so I sent two programs in the trash, a mistake.  When I tried to download Creative Suite 3 S

  I wanted to update my CS2 programs that don't work, Illustrator and InDesign CS3, so I downloaded them separately.  Then I thought that I would be charged twice, so I sent two programs in the trash, a mistake.  When I tried to download design Creative Suite 3 Standard, the computer says that I had already downloaded Illustrator, InDesign and Photoshop.  What can I do?

  ABC1001,

  It is possible that your CS2 does not work due to the activation server is interrupted. Please visit these links for replacements:

  Activation server stops for Creative Suite 2 and Acrobat 7 product Macromedia

  Replacement download Acrobat 7 and CS2

  Guinot

• I tried to update to Illustrator and InDesign CS3, so I downloaded them separately.  Then I thought that I would be charged twice, so I sent two programs in the trash, a mistake.  When I tried to download design Creative Suite 3 Standard, he said I had al

  I tried to update to Illustrator and InDesign CS3, so I downloaded them separately.  Then I thought that I would be charged twice, so I sent two programs in the trash.  When I tried to download design Creative Suite 3 Standard, he said that I had already downloaded Illustrator, InDesign and Photoshop.  What can I do?

  Download the product that matches your serial number.  IE, if your serial number is for design std, dl design STD installation files; your serial number does not work with the individual contains the design of the suite programs std.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7
  • Photoshop Elements: 10, 11, 12, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

• I was charged twice for the application of export it in PDF format. How can I cancel?

  I was charged twice for the application of export it in PDF format. I want to cancel both. How can I do this? I failed to export the PDF to Word, and I am not satisfied with this product.

  Hi Kate, Canada

  I'm sorry that ExportPDF has not worked for you. Please see to cancel your subscription or membership. Acrobat.com online services.

  Best,

  Sara

• I was charged twice a month since the beginning of my subscription, please help.

  Hello

  I have attached to the top to creative cloud in January, everything worked fine dose and still.

  However on my most recent credit card statement checking I noticed that I had been charged twice. Then I checked my Adobe account and it seems that I was signed up to two subscriptions and have indeed paid twice since the beginning.

  My credit card company have confirmed that this is what happened.

  I spoke to a customer representative during the installation of chat on the Adobe Web site over the weekend. She confirmed (or at least told me) she could see the problem and my money was refunded. I asked if all the money has been repaid and she said 'yes '. I have a recording of this taped conversation with the file number.

  On checking my credit card today no refund was received for just this month or the entire period.

  Next course of action was on the phone. After an hour of hold I got to an advisor who took my e-mail address then claimed that he couldn't hear what I was saying and hang up. Large.

  Another phone call and this time I go to the turnover. Sales answered my call very quickly but to explain the problem, said she could not help and I was transferred to the customer service.

  What can I do to get this sort? I don't seem to be able to move on to someone who is willing to help.

  Hi Richard, I checked your account and has confirmed the double charges. We will get your refund processed as soon as POSSIBLE. Thank you, Madison