being charged twice for my account each month

Similar Questions

• I am being charged twice for creative cloud

  Hello

  I just noticed that I was charged twice for my creative cloud subscription. On my account it says that the two bills are both for the period between 30.12.2012 and 29.01.2013. Could you please check if it is? Maybe, as one of the debit entries for December and the second is for January?

  Thank you very much for your help!

  Best regards

  Christoph Scheuermann

  Hi Christoph,

  There was an accidental charge twice on the 30.12.2012, but it should be credited to your account now.

  -Dave

• Why am I being charged £82 for cancellation after 1 month?

  Hello

  I'm a film student and I paid for one month of the suite of student discount creative cloud just hoping to use it for the one month that I needed. Now that I do not have this software I decide to cancel that I did, but I was not informed about the cancellation until the end when I had already cancelled and I was told that I would be charged cancellation fees of £82 that I found to be very stupid and as a student, I can't afford the money with what I earned. So what I want to know is there is a way that I don't get charged that tax or do it where I am charged much less frequent? I find this very unfair and I said no then I would appreciate your help with my situation. Thank you

  rhysw83889237 wrote:

  I find this very unfair and I said no then I would appreciate your help with my situation. Thank you

  To give you a point of view when you talk to Adobe, the cancellation fee is part of the user agreement that you accepted when you registered for the subscription. Then, they told you about this before you even signed. They have mercy (and I hope they do - I was a struggle once student who had to work my way if College), but if they are not, consider this a life lesson right to read contracts before signing their.

• Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello I bought 2 months ago the annual plan of photography and now im studying if I had a student discount cause now I start to study I will be charged twice for photography and the student and all the aps plan?

  Hello I bought 2 months ago the annual plan of photography, and now cause im studying, if I have a student for aps discount all now, I start to study I will be charged twice for photography and the student all the aps plan? or he will renounce this photography automatically project the student and I will be charge for only $19.99?

  You should see the links in the document below about educational discounts:

  FAQ: Where can I get information on creative cloud for the enterprise, education, Government and teams?

  Alternatively, you can contact support for help FAQ: how to contact Adobe for support?

  You may cancel the current and pay a new subscription.

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I was charged twice for my purchase

  
  Dear Sir/Madam
  I was charged twice for my purchase from dell for $ 1174 euros once on the day of my purchase on 24/02/2015 and once on 06/03/2015 with
  My customer number [Note from the Admin: deleted personal information]
  I'm a student and this amount is all my money that is wrong I want to repay as soon as possible.

  Khamir

  Sorry to hear about your billing problems, but the forum is mainly a user to and not user of Dell.

  You will need to contact Dell Customer Service, which is located in the country where you reside.

  Bev.

• Why am I being charged more for my auto-renewal that I signed for? And why am I being charged more than if I canceled and then registered again?

  Why am I being charged more for my auto-renewal that I signed for? And why am I being charged more than if I canceled and then registered again?

  One year price Intro http://forums.adobe.com/thread/1448933?tstart=0 can help

• I was charged twice for the application of export it in PDF format. How can I cancel?

  I was charged twice for the application of export it in PDF format. I want to cancel both. How can I do this? I failed to export the PDF to Word, and I am not satisfied with this product.

  Hi Kate, Canada

  I'm sorry that ExportPDF has not worked for you. Please see to cancel your subscription or membership. Acrobat.com online services.

  Best,

  Sara

• Why is Hotmail requires me to check my account EACH MONTH?

  To the right

  Over the last five months, each month for Hotmail asked me to verify my account by means of a code of account recovery sent to an e-mail address that I have not used for about six years and can no longer access.

  So I join a new e-mail address, which will replace the defunct, I gave a code, I get the message at the time of the 30 days, with each subsequent message that appears, I confirm "Yes, it was me." I've never needed to change all data of any kind, but you forced me into it. Then the period of 30 days runs out... and then I asked to check my Hotmail account using the defunct e-mail account I can access is more... and then the whole process starts again.

  Please tell me how I can solve this problem once and for all. It is extremely irritating.

  Thank you.

  Mr. Hotchkiss

  Hello

  I would say to contact Windows Live id support to improve assistance:

  http://Windows.Microsoft.com/en-us/Windows-Live/ID-support

• (Redirected) My card charged twice for control from laptop

  Hello

  I ordered a laptop Inspiron 15 September and paid online through my card. First, the total amount deducted immediately, everything went smoothly and I got the laptop on 25 September. Then I noticed that my card charged for exactly the same amount on 25 September also.

  Please tell me why card charged twice and how can I get my money back.

  Any help will be appreciated.

  Thank you.

  Have you tried to contact the issuer of your CC, to file a challenge on overload.

  It is also better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Just got charged twice for Adobe CC

  Hi all - I cancelled my CC team version ($ 74.95 / month), went and paid for a personal version ($ 49.99 / month).

  Well, Adobe went ahead and charged my account for $74.95 anyway and so doing, caused overdraft fees. So now Adobe has me $124,90. Who should I contact regarding this mess?

  Hello

  Please contact our support for this problem here https://helpx.adobe.com/contact.html

  

  Let us know if this helped!

• I was 1.58 charged twice for an item that does not cost than 0.79

  After being told that my method of payment was denied and reinsert the card twice, I found fresh excessive had been made.

  In addition, why is she charged me so I have funds available in iTunes?

  You must communicate directly with the Apple store support.

  https://www.Apple.com/EMEA/support/iTunes/contact.html

• want to cancel my monthly plan, but your records indicate that I don't have a plan! Still $24.99 is being charged on my credit card every month! Help!

  I used the Adobe product that can modify a PDF file. I need is no longer this plan as my graphic designer left the company. On my credit card statement, I have the following numbers: 44-207-3650 ILIE Adobe Systems Software $ 24.99 (AUD)

  Ive tried to cancel online, but your site suggests that I don't actually have a monthly! How is it possible that I had to pay for almost 12 months.

  The Adobe ID here is forums has no registration order, in the event that you are unable to find the order, please message me the following details in personal message.

  The last 4 digits of credit card.

  Expiration date.

  The name of the cardholder.

  Date where you are charged.

  Type of credit card(MasterCard/visa/Amex)

  I can get a survey for you. It could be a case of impersonation.

  Concerning

  Stéphane

• Why is that I was charged twice for my subscription to cloud

  DSSY005121537DT

  Apparently think Adobe deaf or hard of hearing do not use their products, otherwise why would they insist on call of their hotline.

  Is it in contravention of the Disability Discrimination Act (UK) or the equivalent in US.

  My question is simple, why did you make 2 payments on my account.

  Mark Waterhouse
  

  Hi Mark,

  We're really sorry for the inconvenience. I checked the Transaction number you provided and I can confirm that there is a credit for the payment. Money has been credited to your account on the 4th January 2013.

  Kind regards

  Michael Sharma