I was charged twice

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• I was charged twice for my purchase

  
  Dear Sir/Madam
  I was charged twice for my purchase from dell for $ 1174 euros once on the day of my purchase on 24/02/2015 and once on 06/03/2015 with
  My customer number [Note from the Admin: deleted personal information]
  I'm a student and this amount is all my money that is wrong I want to repay as soon as possible.

  Khamir

  Sorry to hear about your billing problems, but the forum is mainly a user to and not user of Dell.

  You will need to contact Dell Customer Service, which is located in the country where you reside.

  Bev.

• I was charged twice. How to deal with my situation?

  I was charged twice the penalty of cancellation of the contract earlier than expected. How to troubleshoot my situation

  Hello

  Please contact support by calling/chat for billing queries.

  Reference Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• HI, I've updated my payment twice information and was charged twice and I still have no access to the program. What is going on?

  HI, I've updated my payment twice information and was charged twice and I still have no access to the program.

  For assistance, please contact our support staff:

  FAQ: How to contact Adobe for support?

• I was charged twice to subscribe online at Adobe Cloud.

  Hello

  After verifying my account, it seems that I was charged twice. I have search in the Adbobe site, but no view of a a co, tact from the Adobe billing address. I don't want to discuss, I wrote on this subject tracking record.

  cat is your best option, contact support to adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

  You can save the conversation to a text file for your records.

• I was charged twice for the application of export it in PDF format. How can I cancel?

  I was charged twice for the application of export it in PDF format. I want to cancel both. How can I do this? I failed to export the PDF to Word, and I am not satisfied with this product.

  Hi Kate, Canada

  I'm sorry that ExportPDF has not worked for you. Please see to cancel your subscription or membership. Acrobat.com online services.

  Best,

  Sara

• I was charged twice in one month.

  Hello

  
  

  Recently, I received a new card to my Bank and started a plan on my Adobe account to plan creative photography of cloud should be billed on a monthly basis.

  
  

  My first billing date is 08/02/2016 (transaction between 9 and 11 February), and it says that my next billing date is 03/08/2016. There have been no problem during the payment (i.e. without refreshing the page or other issues where I would have or should have been charged twice), the payment process went well.

  
  

  

  
  

  However, I was recently paid by my place of work, and £8,57 lacked my salary. It took a while to appear on my bank account, but it says that Adobe photography took another payment from my account on 17/02/2016 (reference date 15/02/2016)

  
  

  

  
  

  My question is, why is it charged me twice? I have no reason to have been charged twice and if possible a refund of this misadventure. If I did not need Photoshop would cancel my membership altogether, but I can't. I don't understand what happened, or why it has happened and would like some light shed on the situation. I have included evidence of payments on my bank account (pixellisant respectfully unnecessary or private information) and if there is no other evidence should be produced I am happy to oblige. Please help as soon as possible because I want to prevent that from happening in the future.

  
  

  Thank you very much

  Alana
  

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I was charged twice a month since the beginning of my subscription, please help.

  Hello

  I have attached to the top to creative cloud in January, everything worked fine dose and still.

  However on my most recent credit card statement checking I noticed that I had been charged twice. Then I checked my Adobe account and it seems that I was signed up to two subscriptions and have indeed paid twice since the beginning.

  My credit card company have confirmed that this is what happened.

  I spoke to a customer representative during the installation of chat on the Adobe Web site over the weekend. She confirmed (or at least told me) she could see the problem and my money was refunded. I asked if all the money has been repaid and she said 'yes '. I have a recording of this taped conversation with the file number.

  On checking my credit card today no refund was received for just this month or the entire period.

  Next course of action was on the phone. After an hour of hold I got to an advisor who took my e-mail address then claimed that he couldn't hear what I was saying and hang up. Large.

  Another phone call and this time I go to the turnover. Sales answered my call very quickly but to explain the problem, said she could not help and I was transferred to the customer service.

  What can I do to get this sort? I don't seem to be able to move on to someone who is willing to help.

  Hi Richard, I checked your account and has confirmed the double charges. We will get your refund processed as soon as POSSIBLE. Thank you, Madison

• How can I find out why I was charged twice on my credit card from Adobe

  Can you explain why

  May 11, 2015, I had to export to the PDF Adobe format for $26.98 American which I'm sure I ordered. It was on a Visa card.

  and why on July 15, 2015 I was charged by Adobe on a MasterCard card for $22.59 bitter. This is a purchase I don't remember decisions.

  Can you please explain?

  @

  You must contact customer service by chat or by telephone (telephone support is available during the day to the United States, or during the day in your country of residence).

  [subject moved to cloud Document PDF Services forum]

• I was charged twice for the same image!

  Hello

  I decided to give a shot of Adobe Stock and bought some images, I must of clicked twice somewhere and ended up with two licenses of the same photo.
  Who should I contact to fix this problem?

  Your help is appreciated.

  Fred

  Hi Fred

  Yes, this is what it looks like on my side.

  If you connect to stock.adobe.com, you should see IMAGES = 1 along the top bar.  If this isn't the case, please let me know.

  Thank you

  Bev

• My represented was charged twice this month?

  Yes, I went to check my online banking and two payments have been taken from my account? Anyway I can get a return?

  Please contact support:

  Contact the customer service

  Concerning

  Megha Rawat

• Why is that I was charged twice for my subscription to cloud

  DSSY005121537DT

  Apparently think Adobe deaf or hard of hearing do not use their products, otherwise why would they insist on call of their hotline.

  Is it in contravention of the Disability Discrimination Act (UK) or the equivalent in US.

  My question is simple, why did you make 2 payments on my account.

  Mark Waterhouse
  

  Hi Mark,

  We're really sorry for the inconvenience. I checked the Transaction number you provided and I can confirm that there is a credit for the payment. Money has been credited to your account on the 4th January 2013.

  Kind regards

  Michael Sharma

• Not charged twice, offered refunds.

  Hi guys.

  I'm sorry, but I need to vent my frustration and maybe ask if others have had a similar problem in the past. Here's my situation.

  About three months ago I tried logging in my Lightroom to be confronted with a message informing me that my subscription has expired. I knew she was due and expect automatic renewal. (I have since discovered it does!) In any case, I had a few difficulties to renew and to access my subscription of photography (£8,57 per month), so I ended up creating a new account. (at the time, I didn't that I was doing what I followed links through the desktop application) I think that's where I was wrong. I have created a new email address and instantly regained access to my account. Voila, problem solved, or so I thought.

  Today, I checked my internet banking only to find out that for 2-3 months, I was charged twice. No problem, I thought, this must be a mix up with accounts that I had and I contacted Adobe directly informing them of the problem. I've been a customer who pays for a little over a year, so I guess that once they have studied the name/address and payment details, everything will become clear. I talked to someone at customer service who quickly discovered the problem and identified that I was the same person and that this had been a mistake. However, I was told that I would not entitled to a refund and I got the chance because of the cancellation policy that Adobe has implemented that someone would normally see must pay a fee for early termination. I talked with the Lady and we both agreed that it was clear that this subscription has been implemented by mistake and it was clear that I had been paying regularly on the main account. Yet once, however, she said she was unable to pay the two months where I had been charged twice.

  Now, I'm not so hard that I desperately want £17 return. However, I feel a bit cheesed off that a refund has not been offered. After all, I am a full paying member and have been for awhile and I thought that a bit of common sense would have been applied in this case, the customer first. I was wrong! My main problem is this - why have I been denied access to my account and bundles if your font is auto renewal? Surely it is confusing at first time members who want to renew? In addition, as we have already said, it was clear to everyone that a mistake had been made, without wanting to. I thought that Adobe would have handled the situation better to be honest, but maybe it's because I am the person in question!

  I'm too important? Or do you think it's a little hard? It will definitely make me think to renew next time and he has almost certainly prevented me to buy a subscription to Premiere Pro, where I had been chosen along with FCPX.

  Thanks for listening!

  Chris

  Hi Sheena. I have two of them, and I think it's because I cut off mid call and had to ring back again once. In any case, I'll give you two numbers I have. They were both sent to the email address in which I chose to cancel it, even if I didn't cancel this account as it was the original - the reason why I did was because the third payment had been made and no refund was offered, I was obliged by keeping a new, or lose the payment of another month.

  Your Adobe ID:

  Your case number: 0219781170

  Description: subscription case query

  Your Adobe ID:

  Your case number: 0219781229

  Case query Description: subscription

  The other involved email in which I chose to keep due to the cancellation policy you have in place is-

  Thank you very much.

  Chris

  [address removed by Mod - fishermen E-mail would have a field day!]

• I am being charged twice for creative cloud

  Hello

  I just noticed that I was charged twice for my creative cloud subscription. On my account it says that the two bills are both for the period between 30.12.2012 and 29.01.2013. Could you please check if it is? Maybe, as one of the debit entries for December and the second is for January?

  Thank you very much for your help!

  Best regards

  Christoph Scheuermann

  Hi Christoph,

  There was an accidental charge twice on the 30.12.2012, but it should be credited to your account now.

  -Dave

• The payment of the annual subscription was charged on my card credit twice. Please, advise.

  The payment of the annual subscription was charged on my card credit twice. Please, advise.

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

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  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html