I was charged twice for my purchase

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• I was charged twice for the application of export it in PDF format. How can I cancel?

  I was charged twice for the application of export it in PDF format. I want to cancel both. How can I do this? I failed to export the PDF to Word, and I am not satisfied with this product.

  Hi Kate, Canada

  I'm sorry that ExportPDF has not worked for you. Please see to cancel your subscription or membership. Acrobat.com online services.

  Best,

  Sara

• I was charged twice for the same image!

  Hello

  I decided to give a shot of Adobe Stock and bought some images, I must of clicked twice somewhere and ended up with two licenses of the same photo.
  Who should I contact to fix this problem?

  Your help is appreciated.

  Fred

  Hi Fred

  Yes, this is what it looks like on my side.

  If you connect to stock.adobe.com, you should see IMAGES = 1 along the top bar.  If this isn't the case, please let me know.

  Thank you

  Bev

• Why is that I was charged twice for my subscription to cloud

  DSSY005121537DT

  Apparently think Adobe deaf or hard of hearing do not use their products, otherwise why would they insist on call of their hotline.

  Is it in contravention of the Disability Discrimination Act (UK) or the equivalent in US.

  My question is simple, why did you make 2 payments on my account.

  Mark Waterhouse
  

  Hi Mark,

  We're really sorry for the inconvenience. I checked the Transaction number you provided and I can confirm that there is a credit for the payment. Money has been credited to your account on the 4th January 2013.

  Kind regards

  Michael Sharma

• I am being charged twice for creative cloud

  Hello

  I just noticed that I was charged twice for my creative cloud subscription. On my account it says that the two bills are both for the period between 30.12.2012 and 29.01.2013. Could you please check if it is? Maybe, as one of the debit entries for December and the second is for January?

  Thank you very much for your help!

  Best regards

  Christoph Scheuermann

  Hi Christoph,

  There was an accidental charge twice on the 30.12.2012, but it should be credited to your account now.

  -Dave

• Pay twice for a purchase

  I bought 1 month access on an Xbox for my son on a game for $ 19.95. We do not have a message saying that the purchase was successful, or whatever it is, so we again it and now I was paying twice for the same purchase! I looked everywhere for an e-mail address or phone number to call and request a refund of one of the purchases but I can't find anything!

  can someone offer a phone number or email to contact me?

  Hello

  Your Question is beyond the scope of this community...

  I suggest that repost you in the Xbox Forums.

  "Xbox a Preview program FAQ.

  http://support.Xbox.com/en-us/Xbox-one/system/Xbox-update-preview-FAQ

  'Home'

  http://forums.Xbox.com/

  "Xbox forums.

  http://forums.Xbox.com/xbox_forums/general_discussion/f/3817.aspx

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• I was charged twice. How to deal with my situation?

  I was charged twice the penalty of cancellation of the contract earlier than expected. How to troubleshoot my situation

  Hello

  Please contact support by calling/chat for billing queries.

  Reference Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• HI, I've updated my payment twice information and was charged twice and I still have no access to the program. What is going on?

  HI, I've updated my payment twice information and was charged twice and I still have no access to the program.

  For assistance, please contact our support staff:

  FAQ: How to contact Adobe for support?

• I was charged twice to subscribe online at Adobe Cloud.

  Hello

  After verifying my account, it seems that I was charged twice. I have search in the Adbobe site, but no view of a a co, tact from the Adobe billing address. I don't want to discuss, I wrote on this subject tracking record.

  cat is your best option, contact support to adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

  You can save the conversation to a text file for your records.

• I was charged twice

  Hi I was charged twice the program TRAFFIC AND SPEED CAMERAS AND NOT ONLY what IT doesn't NOT WORK to all no. CHANGES to ALL

  Both are real costs, this isn't a temporary store maintain charge: on the payment card's authorization in the iTunes Store - Apple Support ?

  If both are real costs then contact iTunes Support: http://reportaproblem.apple.com

• Hello I bought 2 months ago the annual plan of photography and now im studying if I had a student discount cause now I start to study I will be charged twice for photography and the student and all the aps plan?

  Hello I bought 2 months ago the annual plan of photography, and now cause im studying, if I have a student for aps discount all now, I start to study I will be charged twice for photography and the student all the aps plan? or he will renounce this photography automatically project the student and I will be charge for only $19.99?

  You should see the links in the document below about educational discounts:

  FAQ: Where can I get information on creative cloud for the enterprise, education, Government and teams?

  Alternatively, you can contact support for help FAQ: how to contact Adobe for support?

  You may cancel the current and pay a new subscription.

• How can I find out why I was charged twice on my credit card from Adobe

  Can you explain why

  May 11, 2015, I had to export to the PDF Adobe format for $26.98 American which I'm sure I ordered. It was on a Visa card.

  and why on July 15, 2015 I was charged by Adobe on a MasterCard card for $22.59 bitter. This is a purchase I don't remember decisions.

  Can you please explain?

  @

  You must contact customer service by chat or by telephone (telephone support is available during the day to the United States, or during the day in your country of residence).

  [subject moved to cloud Document PDF Services forum]

• I was charged twice a month since the beginning of my subscription, please help.

  Hello

  I have attached to the top to creative cloud in January, everything worked fine dose and still.

  However on my most recent credit card statement checking I noticed that I had been charged twice. Then I checked my Adobe account and it seems that I was signed up to two subscriptions and have indeed paid twice since the beginning.

  My credit card company have confirmed that this is what happened.

  I spoke to a customer representative during the installation of chat on the Adobe Web site over the weekend. She confirmed (or at least told me) she could see the problem and my money was refunded. I asked if all the money has been repaid and she said 'yes '. I have a recording of this taped conversation with the file number.

  On checking my credit card today no refund was received for just this month or the entire period.

  Next course of action was on the phone. After an hour of hold I got to an advisor who took my e-mail address then claimed that he couldn't hear what I was saying and hang up. Large.

  Another phone call and this time I go to the turnover. Sales answered my call very quickly but to explain the problem, said she could not help and I was transferred to the customer service.

  What can I do to get this sort? I don't seem to be able to move on to someone who is willing to help.

  Hi Richard, I checked your account and has confirmed the double charges. We will get your refund processed as soon as POSSIBLE. Thank you, Madison

• (Redirected) My card charged twice for control from laptop

  Hello

  I ordered a laptop Inspiron 15 September and paid online through my card. First, the total amount deducted immediately, everything went smoothly and I got the laptop on 25 September. Then I noticed that my card charged for exactly the same amount on 25 September also.

  Please tell me why card charged twice and how can I get my money back.

  Any help will be appreciated.

  Thank you.

  Have you tried to contact the issuer of your CC, to file a challenge on overload.

  It is also better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• I was charged twice in one month.

  Hello

  
  

  Recently, I received a new card to my Bank and started a plan on my Adobe account to plan creative photography of cloud should be billed on a monthly basis.

  
  

  My first billing date is 08/02/2016 (transaction between 9 and 11 February), and it says that my next billing date is 03/08/2016. There have been no problem during the payment (i.e. without refreshing the page or other issues where I would have or should have been charged twice), the payment process went well.

  
  

  

  
  

  However, I was recently paid by my place of work, and £8,57 lacked my salary. It took a while to appear on my bank account, but it says that Adobe photography took another payment from my account on 17/02/2016 (reference date 15/02/2016)

  
  

  

  
  

  My question is, why is it charged me twice? I have no reason to have been charged twice and if possible a refund of this misadventure. If I did not need Photoshop would cancel my membership altogether, but I can't. I don't understand what happened, or why it has happened and would like some light shed on the situation. I have included evidence of payments on my bank account (pixellisant respectfully unnecessary or private information) and if there is no other evidence should be produced I am happy to oblige. Please help as soon as possible because I want to prevent that from happening in the future.

  
  

  Thank you very much

  Alana
  

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )