I was charged twice a month since the beginning of my subscription, please help.
Hello
I have attached to the top to creative cloud in January, everything worked fine dose and still.
However on my most recent credit card statement checking I noticed that I had been charged twice. Then I checked my Adobe account and it seems that I was signed up to two subscriptions and have indeed paid twice since the beginning.
My credit card company have confirmed that this is what happened.
I spoke to a customer representative during the installation of chat on the Adobe Web site over the weekend. She confirmed (or at least told me) she could see the problem and my money was refunded. I asked if all the money has been repaid and she said 'yes '. I have a recording of this taped conversation with the file number.
On checking my credit card today no refund was received for just this month or the entire period.
Next course of action was on the phone. After an hour of hold I got to an advisor who took my e-mail address then claimed that he couldn't hear what I was saying and hang up. Large.
Another phone call and this time I go to the turnover. Sales answered my call very quickly but to explain the problem, said she could not help and I was transferred to the customer service.
What can I do to get this sort? I don't seem to be able to move on to someone who is willing to help.
Hi Richard, I checked your account and has confirmed the double charges. We will get your refund processed as soon as POSSIBLE. Thank you, Madison
Tags: Adobe
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