sleekbook envy 6: laptop won't start, caps lock flashing 3 times

I want to 6 sleekbook and all of a sudden that it does not start and the caps lock flashes three times I already saw the code flashing and tried to rest the memory but it still doesn't work, I ran in problems with the laptop before the blue screen, but it was fixed its own I think

Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

It seems that your laptop has a blank screen and a blinking/flashing CAPSLOCK all the time

If the Capslock LED flashes 3 times this means "Non-functional memory error", in order to solve the problem, replace the card memory

Note: If you are comfortable open Notepad, you can check how much you have memory module. If you have 2 sticks of memory, you can test one at a time on the two slots individually to check if the fault is with the module module slot or memory memory your laptop [repeat the same steps to test another memory module]

If you find the above steps difficult and that it is a hardware problem and I recommend you contact HP Support by phone for further assistance immediately to get your diagnostic Notebook and repaired by an authorized HP Certified Engineer

You can also check your warranty here to check the status of the guarantee

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

GBL84

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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