SmartNet?

Similar Questions

• Smartnet out older hardware

  Is it possible to subscribe Smartnet on older equipment? We have a CUCME on an ISR 3825 and some 3560G switches. Would it not possible to subscribe Smartnet on them?

  Daniel - the best way to determine if a device is still eligible to fix a support contract is to check for announcements of end of sale on cisco.com.  I have this look for the 3825; and it seems that the deadline of attachment of service was in October 2012. If you already have a contract, which would be honored and may be renewed through January 30, 2016.  Here is the link at the end of the newsletter of the life.

  http://www.Cisco.com/c/en/us/products/collateral/routers/3800-series-int...

  You should be able to find the same information for the 3560G on this site.

  I hope this helps.

• Associated account manager SmartNet contract to know

  Hello world

  I'm new to SmartNet contracts, I came to know that each SmartNet contract is associated with an account manager. How can I find the details of the account manager. Who should I contact.

  Kind regards

  ABY Laurance claudon

  This is not the case.  It may or may not have an allocated SAMT.

  I'm just trying to associate with your CCO profile and see what happens.

• SMARTnet include the update of GIS?

  Hi all!

  I buy CISCO 3845 with Intrusion Detection System Module and SMARTnet Network.

  Can I take the signature updates or I have to get an additional contract for updates?

  Hello

  You will need to buy a contract of "services for IPS" to allow you to get updates of the signature.

  The following link has the details:

  http://www.Cisco.com/application/PDF/en/us/guest/products/ps6076/c1592/cdccont_0900aecd8022e962.PDF

  Once you have purchased the contract that you should save the serial number of the module and then you will be able to get updates.

  You can always get a trial license 30 days pending...

  HTH - evaluate so useful

  Andrew.

• What is Smartnet service for license upgrade 2504 LIC-CT2504-UPG?

  Hi guys,.

  Can someone explain to me what is this service for? I have the LIC-CT2504-UPG, with LIC-CT2504-5 has (Adder 5 AP licenses) and I have no understeand what services SMARTNet this permit are?

  Are they necessary if I already have the SMARTNet service for the hardware controller?

  These services provide something extra above the service of material?

  Thank you.

  Hello

  SMARTnet Service contract:

  Reduce downtime fast, expert technical support, flexible material cover and diagnostic device intelligent and proactive with SMARTnet Service. Your personal COMPUTER has anytime access to Cisco engineers in the (TAC) technical assistance Center and a wide range of resources, tools and training.

  What you get with this contract:
  Global 24 hour access to experts in the Assistance Center (TAC) Cisco technical
  Support self-help through the online communities, resources and tools
  Options for replacement of material, including 2 hours, 4 hours and the next business day
  software updates and download cisco for your controller Web site.

  Hope you got the point :)

  Concerning

  Remember messages useful rates

• Get a Smartnet contract also gives you updated signature IDS/IPS?

  One of my clients is looking into getting an ASA5510 with module AIP - SSM. I realize that with IDS/IPS systems, it is * essential * to keep files up-to-date signatures. Buying me the Smartnet contract for the bundle gives updates signature files, or is there another package that I need to buy?

  I see references to the "Cisco Services for IPS", but this seems to be mainly for routers/IOS firewall/IDS packages.

  There is not a Smartnet contract for the ASA/AIP-SSM bundle.

  The only contract SmartNET SSM packages with the CSC - SSM and not the AIP - SSM.

  When buying a bundle ASA/AIP-SSM, you'll need to buy a package maintenance contract. Package maintenance contracts are Cisco Service for the IPS markets and include the support of signature for the AIP - SSM and the software and hardware in support of ASA and AIP - SSM (software and hardware support, is what it is normally part of SmartNET).

  Packages you will need to purchase a maintenance contract Service Cisco IPS using one of the formats following part numbers:

  CON-SUw-ASxAyKz

  The 'w' will be 1,2,3 or 4 depending on the level of service.

  The 'x' will be either 1 for the 5510, 2 for the 5520 or 4 for the 5540.

  'Y' will be 10 for the AIP-SSM-10 or 20 for the AIP-SSM-20.

  The z will be 8 or 9 depending on the level of encryption.

  Thus, for example:

  CON-SU2-AS2A20K9 - would be 8 X 5 X 4 support for the ASA 5520 bundled with the AIP-SSM-20 with the top encryption.

  NOTE: There is also SP contracts for purchase by service providers who follow a slightly different format.

  There are a few users who have purchased the ASA and the AIP - SSM separately.

  When purcahsed separately you would need to purchase a contract SmartNET for the ASA and a separate Department of Cisco for IPS for the AIP - SSM maintenance contract.

  Maintenane AIP - SSM contract will be in the following format:

  CON-SUw-ASIPyK9

  The 'w' will be 1,2,3 or 4 depending on the level of service.

  'Y' will be 10 for the AIP-SSM-10 or 20 for the AIP-SSM-20.

  Thus, for example:

  CON-SU2-ASIP20K9 would be 8 X 5 X 4 support for the AIP-SSM-20.

  What you find is that buying a separate SmartNET for the ASA and Service Cisco IPS for the AIP - SSM will be more expensive than buying a single Cisco IPS's Service to the ASA/AIP-SSM bundle. This is because there is a discount when buying by the beam.

• SMARTnet to asa5505

  I recently bought an unlimited user ASA5505 for domestic use and it will come with the latest firmware/software?  (I bought it froma amazon).

  Also I am looking for the purchase of smartnet for this device, I need support replacement of the device (response time no matter), which is the best option that I need to buy (I have seen that I can buy smartnet in CDW)

  Thanks for any help.

  If you got it from a legitimate dealer on Amazon, it will be eligible for a Smartnet service contract. CON-SNT-AS5ULBK9 would the line of correct billing.

  If it was the grey market / personal resale, you may not be able to get the support of Smartnet. CDW (or anyone) should be validate your device with Cisco by serial number.

• smartNET for CSACS - 4.2 - WIN - K9

  Hello world

  You know the smartNET for the software product below and the GPL for the smartNET?

  Product description

  CSACS - 4.2 - WIN - K9 CiscoSecure ACS for Windows 4.2

  Thank you

  Sam

  For the Windows version of CSACS - 4.2, you can buy the SAS (Software Application Support).

  The manufacturer is CON-SAS-S42WINK9

  Hope that helps.

• What is the difference between the service SmartNet and SMB level

  Good afternoon

  I would like to ask if what is the difference between Cisco SmartNet and Cisco SMB service level?

  Thank you

  Hey Rey,

  SMARtnet covers traditional Cisco products (products of the company IE.) ISR routers), Small Business Support Center covers the line of small business.

  In the Group of the UC products, for some reason, Cisco believes the UC520, AP521, and WLC526, which are small business to be traditional Cisco products and brand SMARTnet are covered. But, the UC540 and the UC560 are covered by HWC. A major difference in the area of the CPU is the support for CLI vs CCA config.

  However, I noticed your message in small business - class switches. If you have a switch of small business people who are covered by HWC not TAC. HWC will support the CLI and web gui configuration of switches in small businesses, where the CLI is applicable to the model.

  HWC contracts tend to be 3-year periods and can be significantly cheaper than SMARTnet agreements.

  Hope that helps.

  Best,

  David

  Please evaluate the useful messages and identify the right answers.

• Is it possible to download the 1.3 by Smartnet ISE software?

  Hello

  I have ISE 3315 version 1.2.   I want to renew my ISE Smartnet contract in order to download the latest version of the ise 1.3 software.  I just wanted to confirm that is possible to download version 1.3 of ise through the ise smartnet conract?

  Thank you

  Yes, a current valid SmartNet contract will allow an upgrade to ISE, 1.2, 1.3, or 1.2.1.

  Please rate useful messages and mark this question as answered if, in fact, does that answer your question.  Otherwise, feel free to post additional questions.

  Charles Moreton

• IPS smartnet

  Hello

  I have two IPS devices. I use only a (second I like cold backup). If I want to smartnet that one purchase for my active IPS device will not be possilbe if my active IPS crashes to move my smartnet account to my backup IPS device?

  Thanks in advance

  No, unfortunately Smartnet contract links with the serial number of the device of the IPS, and you cannot move the Smartnet from one device to the other.

• AIP license updates if you Smartnet services

  Hello

  I have a few AIPs currently under services SmartNet AIPs no giving expiry lic as seen in attached info yellow alerts, we just renew your service agreement, it is of would put the current ICA on these automatically up-to-date with respect to the renewal of the process when clears or these required download new manual lic Cisco and go through the process of manual update of licenses on each device.

  Hoping the current ICA will automatically rollover, someone would confirm, otherwise.

  Concerning

  Licenses not auto updated, but the process is simple with IME failry.

  Once you have purchased the renewals of service contract you can use IME to get a new license for each cisco.com sensor.

  http://www.Cisco.com/en/us/docs/security/IPS/7.1/Configuration/Guide/IME/ime_sensor_management.html#wp2117313

  Do the instructions in this link for each sensor with a new contract of service (use the Cisco.com button in step 3).

• SmartNet contrct to NME-IPS-K9

  Hello world

  I want to know if it is possible for my company to get a contract for our modules NME - IPS smartnet directly without a cisco partner? and if yes how can we precede?

  Thank you

  Not that I know of. No matter where you go, you will find a partner/reseller of certain level. What difference does anyway?

  Sent by Cisco Support technique iPad App

• Selection of ASA 5505 license and Smartnet

  Hello

  We bought an ASA 5505 (ASA5505-BUN-K9) and more recently bought the license to upgrade from 10 to 50 users (L-ASA5505-10-50).

  I want to provide remote access to users via AnyConnect - specifically, AnyConnnect under Windows as well as iPhone/iPad and Android.  My understanding is that I should buy the Anyconnect Essentials (L-ASA-AC-E-5505) and permits Anyconnect Mobile (L-ASA-AC-M-5505).  Is this correct?  If I do this, simultaneous remote access VPN connections (via the Anyconnect customers) how the ASA will then support?

  In addition, we did not purchase initially Smartnet with this device, but I want to do to access the software updates.  Y at - it a document or a site where I can locate the SKU # s Smartnet contracts that would be appropriate with our device?  Or could someone provide a few example SKU #?

  The output of 'see the version' is below:

  Cisco Adaptive Security Appliance Software Version 8.3 (1)

  Version 6.3 Device Manager (1)

  Updated Friday, March 4, 10 16:56 by manufacturers

  System image file is "disk0: / asa831 - k8.bin.

  The configuration file to the startup was "startup-config '.

  asa1 until dry 42

  Material: ASA5505, 512 MB RAM, 500 MHz Geode Processor

  Internal ATA Compact Flash, 128 MB

  BIOS Flash M50FW016 @ 0xfff00000, 2048KB

  Hardware encryption device: Cisco ASA-5505 Accelerator Board (revision 0 x 0)

  Start firmware: CN1000-MC-BOOT - 2.00

  SSL/IKE firmware: CNLite-MC-Smls-PLUS - 2.03

  Microcode IPSec:-CNlite-MC-IPSECm-HAND - 2.06

  0: Int: internal-Data0/0: the address is 649e.f3b3.c2bb, irq 11

  1: Ext: Ethernet0/0: the address is 649e.f3b3.c2b3, irq 255

  2: Ext: Ethernet0/1: the address is 649e.f3b3.c2b4, irq 255

  3: Ext: Ethernet0/2: the address is 649e.f3b3.c2b5, irq 255

  4: Ext: Ethernet0/3: the address is 649e.f3b3.c2b6, irq 255

  5: Ext: Ethernet0/4: the address is 649e.f3b3.c2b7, irq 255

  6: Ext: Ethernet0/5: the address is 649e.f3b3.c2b8, irq 255

  7: Ext: Ethernet0/6: the address is 649e.f3b3.c2b9, irq 255

  8: Ext: Ethernet0/7: the address is 649e.f3b3.c2ba, irq 255

  9: Int: internal-Data0/1: the address is 0000.0003.0002, irq 255

  10: Int: not used: irq 255

  11: Int: not used: irq 255

  The devices allowed for this platform:

  The maximum physical Interfaces: 8 perpetual

  VLAN: 3 restricted DMZ

  Double ISP: Disabled perpetual

  Junction VIRTUAL LAN ports: perpetual 0

  The hosts on the inside: 50 perpetual

  Failover: Disabled perpetual

  VPN - A: enabled perpetual

  VPN-3DES-AES: activated perpetual

  SSL VPN peers: 2 perpetual

  Counterparts in total VPN: 10 perpetual

  Shared license: disabled perpetual

  AnyConnect for Mobile: disabled perpetual

  AnyConnect Cisco VPN phone: disabled perpetual

  AnyConnect Essentials: Disabled perpetual

  Assessment of Advanced endpoint: disabled perpetual

  Proxy UC phone sessions: 2 perpetual

  Proxy total UC sessions: 2 perpetual

  Botnet traffic filter: disabled perpetual

  Intercompany Media Engine: Disabled perpetual

  This platform includes a basic license.

  ---

  Thank you!

  Yes you are right, you must purchase the license key AnyConnect and AnyConnect Mobile, and you can run 25 maximum simultaneous AnyConnect

  Here are the compatible Android devices for your reference:

  http://www.Cisco.com/en/us/docs/security/vpn_client/AnyConnect/anyconnect25/release/notes/RN-AC2.5-Android.html#wp1159723

  For Smartnet, whereby the service level you need, here are a few examples for ASA5505:

  -SMARTnet Premium 24 x 7 x 4 (SNTP): SNTP-CON-AS5B50K9

  -SMARTnet 8x5xNBD (SWW): CON-SNT-AS5B50K9

• NOT able to do anything in the portal of total care Smartnet

  I was trying to use the portal for a while, but after following all the instructions I found is not working. I have recorded one got access to the web page. I have install the collector, collect and send the information, but that inventory never appear.

  In the portal home page, I do not see my contract, I can even not able to import the csv file. I don't have the option. I don't see the State of downloaded inventories. All I can do is add dashboards.

  Can someone guide me to know what is the problem?

  Thank you

  Hi Gustavo,

  Thanks for joining us, could you please send us the screen turned to the identification of email - [email protected] / * / only to proceed further on this situation.

  Kind regards
  Pamela