Smartphones blackBerry 507 error

Hi, I'm new on this blackberry thing, and my bb 9800 torch, it says "error 507, software reload. For more information, please visit www.blackberry.com/507. »

I went on the website and I did everything it told me to do. I have the latest version of the desktop software, but somewhere he is not always let me update my software, I would through the phone but im stuck with the "Error 507" screen, so I can't do it through my phone. IM really really frustrated and you want to find a way to do this, as I said I tried to update, it ut always tells me I have the internet connection problem which causes the don't finish not download, but my internet works perfectly fine, so I reallt don't know what is the big problem? can anyone help please?

Hello and welcome to the community!

A 507 error means that there is no OS on your device... so you can do nothing about it, since there is no OS to run it. But, it can be retrieved. The easiest way is, on a PC (you can not do on MAC):

(1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

2) uninstall all the BB OS packages from your PC,

(3) make sure you have the BB Desktop Software already installed

(4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Now go forward with the use of these tips (if all you ask to use a site update, replace it please the Desktop software installed on it):

Good luck and let us know!

Tags: BlackBerry Smartphones

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