Smartphones blackBerry Device Manager update failed

Similar Questions

• BlackBerry Smartphones Blackberry Bold 9930 update failed and the software does not load

  I have a Blackberry Bold 9930 and yesterdasy I received a msg saying to upgrade to 7.x software Blackberry. I followed the instructions (takes too long like 2 hours to download) and then. Big mistake because it cooked my phone. It seems that when you upgrade, the upgrade process goes thru, but stops after the time zone to restore the process and reports an error 602 with a reset button to reset your database. The reset button does not work and I restarted the phone to restore the db. At the moment that it restarts, launched the process, and even once, it failed after the msg indicating time zones (100% and overall restoration treatment 7%). Zones roughly completed, but then I got a msg saying I wandered 602 belive. On all courses was about 5 to 10 percent. Now my phone is undesirable because it does not restart. Verizon says they have a large number of phones across the country, but BlackBerry says it's a matter of Verizon...  Someone at - he already heard of this I am now without such a 4 days while I get a replacement Friday because of the holiday...  I am not very happy as another question, I found - during the upgrade process it used the cells instead of my wirelss home network to download the software and it really took about 2 to 3 hours, then another hour before it failed during the upgrade process. So about. 3 to 4 hours to play with an upgrade yesterday.

  Thank you

  Rich

  Hello merlin02131

  Welcome to the Forums of the BlackBerry Support

  Sorry to hear about the problem you are experiencing during the update!

  But you can still use Desktop Software for the update process, personally, I prefer never to do an Over the Air update. I think that something has gone wrong with the update process and thus you encounter this error 602.

  You have a backup of your device, or using BlackBerry protect for the backup?

  If you wish you can try several method to recover your device of this error, all you need is a PC and an Internet connection active. But attention, this method deletes the data user in this device. This is the Knowledge Base to follow:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  Additional information:

  KB29237 : "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7

• BlackBerry Smartphones Blackberry Device Manager vs XP 5.1 startup

  Maybe it's just a coincidence, but since I installed the Blackberry Storm software, something weird happens with my office at startup.  I turn on, wait for the scripts start stop, then hit Outlook and here I am... but now I have to wait a whole minute after clicking on Outlook, IE, etc. until they are starting to work.  In the case of Outlook, I get a message no response for the last 30 seconds.  Any thoughts?

  TNX!  Michael

  Discovered the problem... I got Windows Defender installed in conc to Norton.  I uninstalled the defender and the problem disappeared.  Not a matter of BB Desktop Manager.

• Smartphones blackBerry Device Manager hangs whenever I have sync

  
  

  After talking to the Scott very useful to support of BlackBerry (Verizon tech help me connected to him), we have solved the problem by removing the Intellisync folder on my hard drive (one in Documents and Settings, drill down to your search for Motion record and that there should be an Intellisync folder) and then resync the BB to the computer. I think someone else has posted this solution in another thread and actually Verizon tried to guide me through this step, but they were not pointing me in the exact direction of the file to delete. It worked fine after that. He said a calendar item could have been damaged during synchronization, this is why it kept crashing when you try to read the calendar data. Hope that helps!

• Smartphones blackBerry blackberry 9220 software update fails now can't open my device. Help!

  Hello! iIm, trying to update my software blackberry 9220 however, during update, my computer does not recognize the device. I remove the usb cable then try to unlock my phone but just have an "App Eroor: 200 ' and an option to reset... I click Reset. then it just goes back to the app... error what should I do?

  Hello yhayen03

  Welcome to the Forums of the BlackBerry Support

  Please try this Knowledge Base to resolve your issue with this error:

  KB11320  : How to perform a reload own BlackBerry Device using BlackBerry desktop software for windows software

   

  I hope that you already have a backup of your device, or if the device initially allow you to make a backup.

   

  Additional information can be found here:

  KB30100 : "JVM 200" appears on the smart phone BlackBerry.

   

  Try it and tell us if you feel any problem.

  VIA | prince2012

  http://supportforums.BlackBerry.com/T5/BlackBerry-Curve/error-app-200/m-p/2484385#M200531

• BlackBerry Smartphones ARM11: Touchscreen firmware update failed

  Please I need urgent help.

  I have connected my 9520 Storm to my computer and blackberry desktop manager told me that I had an update. So I decided to update. During the update process, when he says to connect my camera to the JAVA virtual machine comes up with the following error.

  ARM11: Touchscreen firmware update failed

  Device error: 302

  Has no task: INPUT_SYS

  Files:

  Line: 0

  SP = 0X1784EAF0

  LR = 0X16119DD9

  PC-0X16118A90

  I tried to reinstall the operating system of all possible ways. From loader.exe, Office Manager, but I find myself coming back to this same error message.

  Please, I need emergency aid. Please...

  Hello SmoothRider,

  Thanks for the reply but I was able to get the ot to start work. I had the phone screen has changed, and immediately I put in the battery, that I was asked to reload the software I did and tadaaaa... It worked all fine again. I guess that the error had something to do with the material for the screen.

  Thank you

• Update blackBerry Smartphones BlackBerry Device with Mac

  Hello

  I have three questions about my BlackBerry "BOLD":

  1.) as a Mac user I want to update my device software. However I don't find this function in the BB Desktop Manager for Mac. Any advice?

  2.) I need to add some languages like Chinese or Japanese to my BB "BOLD". How?

  3.) is is possible to download pictures on my BB? Ideally in a size reduced?

  Thanks for the help!

  .Exe files are for installation on a Windows OS. You will not be able to install using the latter on a Mac OS. The BlackBerry Desktop Manager for Mac uses WebSL which connects to a server to find the latest version of the software provided by your provider of wireless to your device.

  If you notice that the Chinese is not available, it is because your wireless provider did not in the package. You can contact them for more information.

• Smartphones from blackBerry Device Manager 6 for Cure 8520

  is it possible to use Device Manager 6.0 for Blackberry 8520 to Cure that works on OS 5.0?

  Yes, absolutely.

• Smartphones blackBerry device software upgrade, does not (Bold 9930)

  Bold 9930, Verizon,.

  Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.

  7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)

  The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.

  I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.

  I tried to load my old device software but the Desktop Manager will not allow him.

  I reloaded software device 3 times, always the same behavior, always the same error at the end.

  I'm out of ideas.

  Any help?

  Hello and welcome to the community!

  brunostyle wrote:

  I tried to load my old device software but the Desktop Manager will not allow him.

  This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Smartphones blackBerry 9900 brick update

  My camera got bricks to update. Stuck at "connecting to the boot ROM. Device is dead, does not answer something, says the Device Manager to change the settings in the control panel computer followed the steps, nothing helps. Device connection and reconnection does nothing, battery pull does nothing, the Device Manager can wake the phone.

  PLEEEEAAAAASSSSSEEEEEEE HEEEEEEEEELPPPPPP!

  Hi and welcome to the forums!

  Try following the steps on "detection of force" your device.

  Thank you

  Bifocals

  KB10144 How to force detect the BlackBerry smartphone using the Application Loader

• Smartphones blackBerry DESKTOP MANAGER AND APPLE LION DOES NOT - COME ON BB: the SORTING

  There is a clear problem with BB desktop manager and the LION from Apple.

  In my case, the sorfware installation fails (even if you can find then on the applications). Then it is unable to download updates or fails to synchronize. It is a common and widespread problem.

  BLACKBERRY KNOW THIS PROBLEM FOR SOME TIME AND DO NOT REACH THEIR CUSTOMERS.

  They can feel it stop somehow customers migrate to the iPhone. This isn't the issue. More and more business customers (like me) are turning to Apple computers. If they (at least for the moment) that BlackBerrys are not suitable to great problems have, then the move will be also with our desktop phones. I don't want that I feel that the BB Torch is a business phone much better.

  THE UNWANTED PRESS AND YOUR SHARE PRICE ARE SURELY ENOUGH INCENTIVE TO GET THESE ISSUES SORTED OUT...

  PLEASE DO.

  Hey sjhtorch,

  Thanks for the quick response.

  I suggest to uninstall the BlackBerry Desktop Software, and once it is deleted.

  Search for the following files and delete these:

  /Library/receipts/blackberryvspdr.pkg
  /Library/receipts/blackberrydesktopmanager.pkg
  /Library/receipts/blackberryframeworks.pkg
  /Library/receipts/blackberryusbdriverint.pkg
  /Library/receipts/blackberryvsp.pkg

  / Library/Application\ Support/BlackBerry/BBLaunchAgent.app
  / Library/Application\ Support/BlackBerry/IPModemPasswordDialog.app
  / Library/Application\ Support/Blackberry/BBLaunchAgent.app
  / Library/Application Support/BlackBerry

  / Library/Modem Scripts/RIM IP Modem.ccl

  / Library/Frameworks/RIM_VSP. Framework
  /Library/frameworks/RimBlackBerryUSB.framework

  / Library/Preferences/com. RIM.vsp.plist
  / Library/Preferences/com. RIM. RIMBBVSP.plist
  / Library/Preferences/com. RIM. RimBlackBerryUSB.plist
  / Library/Preferences/com. RIM. RimLaunchAgent.plist
  / Library/Preferences/com. RIM. BlackBerryUSBDriverInt.plist
  / Library/Preferences/com. RIM. RIMBBUSB.plist

  / Library/LaunchAgents/com. RIM. BBLaunchAgent.plist
  / Library/LaunchDaemons/com. RIM. BBDaemon.plist

  / Applications/BlackBerry Desktop Manager.app

  /Users//Library/Application Support/BlackBerryDesktop/.
  /Users//Library/Preferences/com.rim.blackberrydesktopmanager.plist
  /Users//Library/Caches/com.rim.blackberrydesktopmanager
  /Users//Library/Preferences/com.rim.RimLaunchAgent.plist

  /System/Library/Extensions/RIMBBVSP.kext
  /System/Library/Extensions/BlackBerryUSBDriverInt.kext
  /System/Library/Extensions/RIMBBUSB.kext

  Empty the trash, and then restart the Mac.

  Download BlackBerry Desktop Software from www.blackberry.com/desktop and try to install it.

• Smartphones blackBerry how to update or upgrade to os 6.0 bundle 2115?

  I have updated software bold 9780 to 6.0.0.863 and now I can't open excel, words, ppt, how can I back to previous os 6.0 bundle 2115? or what can I to open excel, etc even once? thnx; p

  Hello!

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Bug in Smartphones blackBerry desktop Manager 4.2 synchronizing with lotus Organizer 6.1 after add my computer to my domain name...

  Hello!

  Since a few days, we began the transfer of all of the computers on your new DC - AD 2008 R2.

  Today, we make a single user who use the Desktop Manager to synchronize a calendar blackberry to a calendar of lotus Organizer. After the migration of the computer. The user can now log on to the domain and all the great work.

  But when we try to sync the BB its does not work.

  We repair the installation of the office 4.2 on the session of field Manager and redetect the BB from usb to the pc.

  Windows xp sp3 when the user's connection in local mode, the BB and the synchronization works between organizing 6.1 and Office Manager. When I log into the domain of the user account.

  Desktop Manager 4.2 after repair, opens correctly and the BB SPINDLE is a detection on USB port

  I could go into the config sync configuration section the link between the organizer and BB.

  In the section to display the list of available applications to synchronize.

  If I choose the option to ascii file, I have a button to select the ascii file on the local drive or local network.

  But when I select the type of file in lotus organizer, the button Choose the .or6 is not available...

  This browse button is not in the local user account.

  I guess that's a Group Policy object or other things like that that block this option...

  I copy the folder "black berry" and "Research and motion" of the data folder of the application on my local user to my my domain user application data folder.

  After I have restart the Desktop Manager 4.2 on my domain on the computer user account.

  When the application start and open, his attempt to sync with BB, synchronization will find some files for the transfer, but the accident during the transfer.

  When I go on the synchronization configuration option to choose my .or6 file, now I find out the name of my file and lotus Organizer connector have a yellow arrow that one as my or6 file is create.

  But the Browse button is still not at the bottom of the configuration window.

  So I couldn't go for a new selection of my file.

  Normally this window gives the link information and the name of the file

  ex: c:\agenda\bob.or6

  Now, I find out only bob.or6 on my sync window...

  When I check in the synchronization log link

  I discovered the full link of my or6 files, and I discover that I have connect on it, try to read some information on the calendar. and a log file end with an error code. Sorry I don't remember the code and I forgot to take the code in the note...

  I'll post the code tomorrow morning.

  I think maybe it's rules, which are applicable by the DC on the computer which block access to the file in writing or another

  things like that. We add the domain of the user as a member of the administrator group, because the configuration of Desktop Manager 4.2 require it to start the Setup program and install the software...

  Someone has an idea of the problem?

  emarck

  

  I found the solution!

  This morning, I do the test install desktop manager 4.2 and my blackberry curve on a pc freshly up toward my area.  This pc has never seen a prior blackberry...

  For people who are interesting to do the same, I put here the step by step guide:

  1. If a blackberry is always on the client pc uninstall all software

  Uninstalling lotus Organizer 6.1

  uninstall the Desktop Manager 4.2

  and accept to clean all the files of configuration during the process.

  Remove the blackberry device in Device Manager

  2. update the pc on the domain if is not always do.

  3. connect with the domain on the pc user, and not with the local section!

  4. once the session is entirely built, out of them and log in the local session the user (if it is admin on the pc), or a local administrator user...

  Go to the management console to add to the computer administrator group, the domain user that use the blackberry.

  Disconnect you and relog on domain user session.

  5. now, we are ready to start the lotus Organizer 6.1

  6. start the Desktop Manager 4.2 Setup program may restart or not at the end.

  7. When Desktop Manager 4.2 Setup is complete, start the software

  After some time. Windows might be on the screen.

  8. connect the BB on the usb port of the pc, let windows detect the new hardware.

  On small Yvon, when windows detects a new hardware BB, you need to push the drivers for usb BB by the device

  Manager let windows to accept the installation of the BB,

  Best practice I find to do that, is to extract the drivers ubs since the original cd of blackberry.

  Because, if you put the cd of BB on the pc, he wants to start the Desktop Manager installation program include on the cd.

  This version is younger and does not work with 6.1 lotus Organizer, so the BB will be perfectly detect in windows, but when you try to change to version 4.2, you must uninstall the new and valuable pilots at the same time...

  You can find the drivers in the cab file on the BB installation cd.

  I'm Audrey curve and "BOLD" use the same drivers...

  9. the Organizer is now ready, DM 4.2 is running and your BB is detect and loans in the windows taskbar...

  Go to the DM 4.2 and detect your BB device, when it is detect and connect ready,.

  Go to the option synchronize, select your .or6 file and associate it. Browse Famouse could be

  present on the bottom of the windows when you select the format of lotus organizer file.

  When the configuration is complete, don't forget to check the box for automatic synchronization when users plug in the BB to the

  computer...

  10 test communication between BB and PC

  Normally is Dm4.2 is open and the or6 file is available on a local drive or a card reader, the communication could be a success!

  I hope this might help other people )

  Emarck

• Problem installing the blackBerry Smartphones Blackberry Desktop Manager 5.0 syncronization

  I just installed Desktop Manager on a computer running XP. It loads well, but when I try to set up the synchronization that it crosses all the way says congratulations you have configured the product, and then you click Finish and it is said that another system has not been selected. I tried uninstalling and reinstalling, but it doesn't work. Any help?

  Hi and welcome to the Forums! I can't tell if you tried this comprehensive procedure yet, so I'll give it to you to try...

  I suggest the following steps (reboot insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, Vista, use the option "Run As Administrator" for everything.

  (1) remove the package to update your device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  (3) get a new RIM DTM software download:

  • http://NA.BlackBerry.com/eng/services/desktop/
  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install DTM on your PC

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones blackBerry Desktop Manager help BB is encroached in my system and won't go away

  Hello

  I use Windows 7 Pro.

  I use a device RIM BB is no longer. The problem is that I uninstall blackberry (with the option to unistall provided by the program), but then when I copy, specifically music files FLAC, for my device android windows see the android device as a device of camera with no drive, the blackberry desktop letters assing manager tries to run, but as he was "uninstalled" it returns an error. He tries to run up to 5 times and after that the files copied. If I want to copy several files flac both blackberry Desktop Manager tries to run 5 times for each file.

  I first check with the windows Device Manager and found two entries for rim blackberry under ports and remove the drivers but the problem repeated. Then I use a search utility and found many files of residual waste of blackberry and progressed to remove those as well but the problem persists. Can I use a registry utility and found several RIMBB, RIM, Blackberry bloating's residual registry entries registry and progressed to remove those as well but the problem continues. At this point, you can see that the unistall tool provided by Blackberry suck because he left a lot of waste in your system. I also tried to use CCleaner, but it did not find anything related to the blackberry.

  So garbage from blackberry sorft remnants are still encroached in my system, and since I use the tool uninstall, remove the drivers and there is no file with the name RIM, RIMBB or blackbery on the disk and no more with these name registry keys will find how can I get rid of Blackberry for once for all?

  Here you can see a screen capture windows with the error message:

  http://i22.Photobucket.com/albums/B342/Edil/rimbberror_zps1tpkoiwq.PNG

  

  

  Hey I managed to solve the problem!

  I searched using the search of disk utility * {BE5B0450... 45 b} * the string that appears in the error message.

  And where there are 3 directories with that name. I deleted these directories and now I can copy files FLAC without problems.

  I wonder why the companies are so inrresposible and do not provide an unistall option that remove all their stuff from your system. Leaving a disk and registry inflated garbage that you no longer use.