Smartphones from blackBerry Device Manager 6 for Cure 8520

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• Smartphones from blackBerry Desktop Manager asking for Device Manager

  When I try to boot my desktop manager, I get the following message:

  "The Application Loader Wizard requires BlackBerry device manager must be installed.  Please contact customer support. »

  But it seems that Device Manager is installed and running correctly.  It is also strange that the Office Manager window title says "connected - BlackBerry Desktop Manager»

  Then another box opens with the title, "Current task" and it displays the message:

  "Verification of updates of device applications.  Please wait... »

  I can't do anything while it checks updates and pressing the button cancel has no effect.  I end up having to close the Manager program office via the windows Task Manager.

  I tried uninstalling and reinstalling with the supplied CD and downloading the latest version of the desktop on the web Manager software.  I am running Vista Home Premium 64.  Anyone who can point me in the right direction to get my BB works fine on this computer?  (It works fine on my XP computer)

  Hi and welcome to the Forums!

  Since it seems to be so many things, I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, Vista, use the option "Run As Administrator" for everything.

  (1) remove the package to update your device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  (3) get a new RIM DTM software download:

  • https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install DTM on your PC

  Installation of 6) (also on your PC), device OS package

  (7) start whatever you were trying again.

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones from blackBerry Desktop Manager ask for a password when I connect my BB 9780 with my computer

  I installed the BB DESKTOP MANAGER on my computer... When I connect my BB 9780 with my computer and run the BB DESKTOP MANAGER, a window opens, which requires a password that I do not know... !! Please help me!

  You will need to enter wrong 10 times and then set a new password. After the attempt of 10 all data will be be wiped off of the device. Good luck.

• Smartphones from blackBerry Desktop Manager does not connect with the storm

  Help - I have my head in half way inside an oven gas in despair.   I tried to get on my PC BlackBerry Device Manager to recognize my Storm for a week now.   I uninstalled and installed a trillion times without change.   I tried the USB key in a number of different sockets.   Today, I got my Storm at the phone store.   Their PC instantly recognized the storm using the same USB cable!   Can someone please tell me what is wrong or how I can fix this problem without a hammer?

  What the! *   He worked and immediately synchronized with all my Outlook stuff!   You saved my BB a dead certain violence - thank you very much.

• Smartphones from blackBerry Desktop Manager will not show that I am connected

  My "BOLD" will connect to my Vista computer via a USB port. I can copy files if I do it myself. Blackberry Device Manager shows that I am connected to my computer. The Desktop Manager program does not show that I am connected. It says I am disconnected. I am the administrator of the computer. I loaded the program using the option "Run as Administrator" enabled. It's very frustrating! Please help me.

  Thank you

  I got it! I had installed the program Microsoft parental control on my computer and things seem to start down. I uninstalled the program, and everything seems to be working again!

• Smartphones from blackBerry Desktop Manager for Mac KB19454 error message

  Hi all

  I am new to the community and would appreciate any help. I have two recent problems for which I'm looking for troubleshooting tips. The priority problem is first mentioned below.

  I just met this error message, "For help to resolve this problem, refer to KB19454 in the Knowledge Base of BlackBerry Desktop Manager" when trying to sync my Curve 8320. I use a Mac and I've not met difficulties of synchronization for downloading the new version of Desktop Manager for Mac in December/January. I was not able to download the last updated however. I saw a post initially by a user who has the same problem, but I didn't know the question, and so I am hopeful of possible suggestions for resolution.

  The other problem I have experienced recently, it's that I can't compose an SMS/MMS message. I can only answer to someone's message. When I try to send just one, by default back to the list of messages.

  Please Note: I don't have wireless on my phone. I use Blackberry Desktop Manager Version 1.0.1

  Also note that I am not able to access e-mail messages per day, but will try to return answers / inquires as quickly as possible.

  Thanks in advance for the help.

  Hi and welcome to the Forums!

  For your first question, I can't tell if you still worked through the reference KB... If not, you can find it here.

  For your second question, I'm not sure... but maybe it will help you:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• Smartphones from blackBerry Desktop Manager "disconnected" and I cannot get rid of the error message

  I just bought a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from the site Web of Blackberry. When I run the Desktop Manager I get this message: "Before you start, check that your current BlackBerry device is connected to your computer." Troubleshooting functions I've seen on this forum: many tips (ones I've tried is below). One in particular, that I can't do is "Office Manager shows"off". ".
  -Make sure that the user has entered in the Desktop Manager and select options > connection settings > detect. »

  ... because I can't get rid of the error message dialoge box, and I can't click on the menu options in the BB Desktop Manager.

  I tried the following:

  • uninstalled and reinstalled twice - 2nd uninstall was a "hard" uninstall where I deleted the registry files by hand
  • installs the cable to the USB port at the back (after having tried both ports at the front) of the computer
  • rebooted the computer several times
  • hard starts the phone by removing the battery
  • plugged in, removed and replugged in the phone.

  Also:

  • The phone is properly install when I plug it in, but the software still does not seem to see it.
  • In Device Manager, the BlackBerry appears under portable devices. Double clicking on it gives me the message "this device is working properly." of reassurring.
  • The Com1 port is working properly, according to Device Manager.
  • A double-click on the icon of the Device Manager to get the properties indicates that the Com1 port is "disconnected" - when I try to set it up, it appears just back to the disconnected state.

  If someone has an idea or something that I have not tried, I'd be happy of course!

  Thank you!

  K

  

  

  Good, people, after a phone call from 3 1/2 hour with a (very patient) phone support person to Blackberry, here's what I learned.

  You can check your drivers USB in this way:

  1. Plug your phone into your USB key. Assuming that your Blackberry is "seen" by your computer...
  2. Go into the Device Manager on your computer (Panel)
  3. Expand the Universal Serial Bus controllers at the bottom of the list item
  4. Right-click on the BlackBerry smartphone, and then select Properties
  5. Click on the driver tab
  6. Click the driver Details button
  7. You should see a driver. I saw two. The one like the BlackBerry is the RimUsb one.

  So here's what NOT to do: we threw any driver who has been the "extra". This actually made using my mouse and keyboard cannot, because they are USB and my poor husband has sent in the basement to find a million-year-old keyboard (and mouse) with the old fashioned type of connectors (PS2). Bleh. Don't, don't.

  Here's what I did that worked (not saything this will work for you - it changes the registry to a backup system with this backup and restore if you are nervous about this kind of thing):

  1. On the start menu, choose run and type regedit into the registry editor.
  2. Follow this path to the file: HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, computer, class
  3. Click: {36FCE60-C465-11CF-8056-4445535400000}
  4. If there is an article called law "UpperFilters", delete it. (See photos)

  Hope this helps someone.

  Karin

  First photo: Watch 'before '.

  

  Second picture: displays the full path of the file and 'after '.

  

• Smartphones from blackBerry Desktop Manager does not connect to BES

  Hello

  I'm trying to connect a BlackBerry (device or Simulator) via USB for our BlackBerry Enterprise Server (BES). He worked for another instance of a BES and also a BES express test. We are using Microsoft Exchange. So I have a couple of Outlook profiles. When you start the Desktop Manager, I select the profile according to the connected device. Communication between the Desktop Manager and handheld works well. The only problem is the connection to the BES.

  Device Manager displays under bridge "Connecting" (somewhat similar, it is not executed in English) and the name of the server is "srp.eu.blackberry .net: 4101. Then it tries to connect to the internet instead of the local server for BlackBerry. With other BES servers he was always showing the IP or the local name and the connection was set up immediately. Unfortunately at the moment I have no other BES to connect to.

  I searched my local registry for the parameter in the Office Manager, but just under HKEY_CURRENT_USER\Software\Research in Motion\BlackBerry\PINData of the correct (as S12345678) serviceUid of our local BES server. My problem is, I don't know how this serviceUid is mapped to a server name.

  Our license to a BES 4.1 which has been updated to a 5.0, there may be a few old settings that block the communication.

  Question: whence the Device Manager get the address from which it connects? It appears in the Exchange? Or in the BES (global or with the user)? Does the Desktop Manager searches for the name itself?

  PS: Desktop Manager 5.0.1.42 (25 Sep 2010), 6.0.0.13, BBDevMgr 4.1.0.14 Device Manager

  Finally, I found the solution! It's pretty simple if you know where to look:

  '' Cause. ''

  Routing server (RPS) Protocol address was listed as a server name. The host router only accepts connections from localhost. »

  KB18489

  In the BlackBerry Administration Service you should check the settings of the PRS. This is in the instance of the component dispatcher. In the section "RPS addresses" is only the value 'localhost' authorized. Someone here enter the name of the RPS server. Now when I enter just "localhost" the device series (by USB) works again

• Smartphones from blackBerry Desktop Manager "Connection" infinitely...

  Hello everyone,

  I've been a BB user for a while through my place of work, and so when it came time to own a personal device I naturally gravitate to Blackberry. Now, I own a 9870 and can say that it is a smooth device and not had any problems with any of the configuration of the device itself.

  My problems began when I installed the Desktop Manager on my PC at home. I have the latest version of the Office Manager v6.0.2 B45 and installed. Next I went to connect my device (selection only, load the information says the correct setting for the Desktop Manager but I also tried other Media Sync and USB Mode), which BB device detected correctly, after pilots themselves management and could see the number of PINS and a time of 'Connected' count to.

  Desktop Manager launches, without error, and displays the green USB icon beside the name of the device. In the lower right corner of the software, it says "Connection" with a rotation of wheel environmental activities, although slowly. It remains in this State indefinitely. (At the end of my ordeal I left all night and woke up to 5 hours later to find in the same State with Device Manager the show after having been logged all the time)

  I tried to reinstall the desktop software, reboot, do battery pull, disable the power management for the USB port (a port directly on the PC, not a hub) and try other ports on the PC, running for Desktop software compatibility mode, forcing 'run as administrator '. I have probably forgotten some of the things I've tried that as I spent many hours of grinding.

  I KNOW that the device is functional, as is the cable I have to connect it to my work laptop and it works perfectly as works my Blackberry. I'm hoping that I have missed a few minor details or overlooked some obvious parameters like "good mode on" I can't think just not what else could be the problem.

  I throw myself on your mercy that I don't know what else to try to solve this problem. Any help would be appreciated!

  For the sake of reference, my PC specs are:

  Windows 7 64-bit, home

  4 GB OF DDR3 MEMORY

  Intel I7 860

  (Lots of free disk space)

  I don't know if I did something wrong to post my topic and so it has been neglected or if there is simply not one that has experienced this problem. I know that their must be some people who use Bluetooth to synchronize their devices, and help on that would have been great.

  For the sake of posterity, I bought an ASUS BT211 adapter and installed using drivers from the chipset manufacturer (Atheros) so that Windows can use it's native stack of BT and be detected by Device Manager.  I was able to pair it using this method and the management office IMMEDIATELY detected the connection and allowed me to sync and backup the device.

  On a whim, I connected the USB cable I had so much trouble with and noted with a certain degree of exaltation that he detected and connected almost instantly. I've disconnected BT and can now connect and sync with USB with no problems whatsoever.

  I don't know what the specific problem was, but there is clearly something in the initialization process, which did not work well USB which has not been met through BT, and now that it's at this point, is no longer hangs it past.

  I hope that this information will be useful to some tortured soul who comes through it, or maybe some staff of the QA of RIM, as I was able to benefit from other experiences.

  Good luck!

• Smartphones from blackBerry Desktop Manager see map of support - unmasked!

  Like many others on this forum, I bought a memory card for my BB (in this case a "BOLD") only to be frustrated that he would not appear in the Desktop Manager by Roxio or Media Sync.  Memory all my settings seemed correct, I could format the card multimedia on the device, I could have the camera take pictures and record on press card and I could explore the media card in the Manager of media of "BOLD" on the device itself.  Needless to say I was frustrated when I open the Desktop Manager and try to synchronize music and only my memory could be seen!

  Well I don't know if it will work for everyone, but I finally understood what the problem was in my situation.  After flipping through several pages on the Blackberry Support Site (Incidentally, ATT people are useless on help out me with this one) it turns out it's my computer! No Media Manager or my Blackberry!

  In fact as soon as I read the support page that says "If you can't view your media card using Microsoft Explorer" it dawned on me!  I don't know if Vista is the same way, but XP has this habit of little annoying to do a bad job to assign letters from readers for flash drives.  My machine has one of these card readers multi containing a large number of drive letters.  If you look at the list in Explorer (File Explorer that is) and the next logical drive letter is already assigned to something on your system, Microsoft is smart enough to ignore this letter and the other.  If the drive letter is not assigned, the logical drive is not enabled, and you can see it in the Desktop Manager!

  The Blackberry device memory is assigned as drive K:, L: sits be a ride by car a mount from a remote machine.  As soon as I disconnected L: as a 'poof' of drive mounted up says:

  L:Blackberry2 [map]

  In addition to my

  K:Blackberry1 [memory]

  Suddenly Desktop Manager can see everything!

  OK, it was a long post, but it took me a long time to understand, so it's just! * smile *.

  On XP, if you go to:

  Start > settings > Control Panel > administrative tools > computer management and select disk management, it should show you if you have conflicts with the drive letter assignments.

  Hope this helps

  Thank you for your comments. I hope this will help many people with disc problems summons letters.

  Good day.

• Smartphones from blackBerry Desktop Manager Version 5 desperately!

  My laptop crashed by a virus and I had to reinstal the OS.  I lost my Blackberry Desktop Manager with everything else.  I tried to download it from the Blackberry site, but now they have only a link to Version 6 who won, sync t with my Agent's Office Organizer. Where can I get Version 5?

  Hey henrybliss,

  Welcome to the community of BlackBerry Support Forums.

  I'm sorry, but that the latest version of BlackBerry® Desktop Software is available for download.  Go to www.blackberry.com/desktop

  Let me know if you have any other questions.

  See you soon.

• Smartphones from blackBerry Desktop Manager Help!

  Hi all! I just received my Pearl 8130 and I get all the time to install Desktop Manager. My carrier is US Cellular, and my phone is using v4.3.0.97. I have loaded the CD on my computer (XP), and it took FOREVER to install DM 4.3. However, throughout the process, missed me him a lot of registry files, a lot of alphanumeric strings long delimited by {}. I decided to go online and look for an improved and found version 4.7, so I downloaded and installed as well. Now, DM does not load, the Device Manager is disabled, and DM is closed. I have to CTRL-ALT-DEL to close. I can't uninstall DM 4.3 now because I get the message "this action is only valid for products that are installed." I can't uninstall 4.7 DM because I get the message "error 1500" Another installation is in progress. You must complete that installation before continuing this one. "I am really frustrated because DM 4.3 would work at least, it just does not recognize my phone. I need help! Thanks in advance!

  Shawnda

  Hello

  I just drove by

  Use this procedure to cleanly uninstall older versions

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  Load desktop 4.6 without Media Manager software:

  https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

  Here is the Manual:

  http://NA.BlackBerry.com/eng/deliverables/3606/Desktop_enterprise_46_final_492866_11.PDF

  Here is the installation procedure:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB16236&sliceId=SAL_Pub...

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• Smartphones from blackBerry Desktop Manager 5.0 and hang up Roxio Media Manager

  OK, I spent an hour searching for messages on the forum and not gettting any where.

  Here are the details:

  New laptop with Windows XP - SP3

  New installation of BB Desktop Manager 500_B28_Multilanguage

  I use Sync to update my address book via Ascii one-way.

  What does once.  No problem

  Restarted my laptop.  Now I get Windows Installer looking for Roxio Media Manager.msi and now I can't get rid of it.

  I hit Cancel and it comes back.

  The only thing in Add/Remove programs is Desktop Manager 5.0 and Blackberry Media Sync

  Try to remove one and I get this message 'Installation pending'.

  If there is a problem with 5.0 why is a new version correcting not out?

  Means do a "Clean uninstall" (KB02206) of Blackberry Desktop Software positions, means (KB19218) Windows Installer Cleanup several positions.

  Before I get started, y at - it a real solution?  If I do the clean uninstall and then install 500_B28 I'll hang whenever I start the computer while the installer looking for Roxio?

  Could someone help me please.

  Twas obivous that I was going to get NO HELP from RIM, so I called my IT Department.

  Here's what I've done so far.

  Open the Task Manager.

  In Applications, do a right-click on the RMM install process.

  Left click on go in the process.

  This step puts you on ISUSPM.exe

  Click on end process.

  Click OK.

  Go back to Task Manager, select process

  find misexec.exe

  Click on end process.

  Click OK.

  Go to add / remove programs

  Uninstall the Blackberry Desktop Manager

  Uninstall using DELETE all user settings

  After 15 minutes, finally deletes it on MMR also

  I ran Windows Installer Cleanup Utility (290301)

  verified that no Roxio programs or programs BB were on the computer

  and restarted.

  So far so good.

  Now, I have to decide if I want to put BBDM with or WITHOUT the MM.

• Smartphones from blackBerry Desktop Manager does not recognize my Sprint Bold 9650

  I put these questions I have on You Tube.

  http://www.YouTube.com/watch?v=lcSwbk7sxFE

  or you can search youtube for.

  Sprint Blackberry Bold 9650 Desktop Manager questions

  The software does not recognize my phone at all - ever - new install on 13/07/2001

  It's my first installation of the Software Desktop manager (no previous version where installed)

  I changed the power setting on my laptop USB ports

  Phone is version 6.0 bundle 2647

  Version of Desktop Manager is 6.1.0.35

  Thanks for your help-

  KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
  The answer
  Some USB cables are provided for only working load. These cables have no pins for data transfer.

  Implement a USB cable with pins for the transfer of data.

• Smartphones from blackBerry Desktop Manager: error needs to close

  Hi all

  I prowled around and tried to solve this problem, now I ask for assistance at the feet of the masters...

  Simply, Blackberry Desktop Manager has worked well because original install last November.  Recently, I get the popup "BlackBerry Desktop Manager has encountered a problem and needs to close."  Digging for information, it says "AppName: AppVer desktopmgr.exe: 5.0.0.11 ModName: mshtml.dll ModVer: 8.0.6001.18812 Offset: 00209d2c.

  BB Storm (VZW) and Windows XP desktop PC.

  Clarification - the Office Manager will remain until the BB is connected.  The PIN number is displayed when connecting via USB.  In 5-10 seconds the error box appears and the program stops.  If the BB is connected before launching the Desktop Manager program starts, poster PIN code, then the error pops up after 5 to 10 seconds.  Tried USB ports on the front and the back of the PC.

  I followed the instructions elsewhere in the forum to uninstall the Desktop Manager and the settings from the PC, then a new download and reinstall.  No joy.

  I use outlook 2003 (pop3 mail) and BIS.  Yet once, it worked fine until recently.

  I installed on another PC Desktop Manager (identical hardware) and it works very well and allows me to save the BB, no error message.  However that the PC is not my main (with Outlook) machine that I need to synchronize.

  So - what to do now?

  Thank you very much

  Hey there sdgardne:

  Thanks a lot for the suggestions.  I followed your instructions (many markets) described in your message 1256 19/10/2009.  Unfortunately, that didn't solve the problem.

  So I started looking in the updates for Outlook 2003, and in the process, I installed Windows XP updates and has encountered a problem in Internet Explorer (I'm normally on Firefox).  Liquidation of reinstall IE8.  That clears up the conflict BB/DM - no error "needs to close" more and I can sync the BB to Outlook very well now.  Never had the updates for Outlook, which will save for another day.  Only so many times one day Microsoft...

  Be well.