Smartphones blackBerry installation user name password by e-mail

I try to upgarde my wifes "BOLD" BB phone at BB Torch.  He asked existing username and password whenever I'm trying to set up email in the new torch.  The "BOLD" is damaged without repair possible.  How can I get around this page to complete the configuration of email?

Update:

After spending several hours of frustration trying to resovle this, I called ATT and in less than 10 minutes the phone received emails.

ATT has a record of user connections and can reset the pw is so necessary.

Wow how easy, but nowhere it won't you say what username is requested for

Problem solved.

Tags: BlackBerry Smartphones

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